Customer Service Brand Ambassador

Angelica Vega

************@*****.***

Contact Number: 831-***-****

Objective:

Seeking a challenging position as a recruiter or onsite manager. I am a dedicated team player committed to enhancing employee skills and achieving organizational goals. Skilled in strategic planning and detail-oriented multitasking in fast-paced environments with excellent customer service skills.

Professional Achievements:

- Recognized by Delta Mu Delta for Academic Achievement

- Recognized as employee of the week, 4-5 times for Boeing Global HR Operations

- Filled 100+ production positions in under 2 months for Fox Factory

- Coordinated a job fair for the Center for Employment Training

- Awarded Certificate of Achievement for Best Quality Shop for Club Demo Services

- Member of Access2Employment Santa Cruz County

- Coordinated and executed events for vendors like Samsung, Dyson, and Costco Food Demos Skills:

- Proficient in Microsoft Office (Word, PowerPoint, Excel), Google Docs, Zoom, and Microsoft Teams

- Strong management and leadership skills with strategic thinking

- Experienced in campaign implementation and coordination

- Fundraising for non-profit organizations

- Curriculum development and lesson planning

- Merchandising and inventory control

- Knowledge of various software systems including QuickBooks, ADP, POS systems, ERPLY, Greenhouse, Workday, MyHR, and Oracle

- Bilingual in English and Spanish

- Soccer coaching

Work Experience:

Team Lead Ambassador- Part-Time

Whole Foods Market, Napa, CA

March 2023 - Present

Promoting Wholefoods brands and products. Driving traffic and creating awareness of Wholefood's purpose-driven company that aims to set the standards of excellence for food retailers. Always leading with enthusiasm. People Coordinator

Lagunitas Brewing Company, Petaluma, CA

July 2023 - February 2024

Recruitment; managing all aspects of recruitment for assigned open positions, posting open positions, conducting intake meetings with hiring manager, screening candidates, coordinating interviews, extending job offer to candidate(s). Sourcing passive candidates through LinkedIn and other resources. Evaluating applicants by discussing job requirements and applicant qualifications with managers, screening applicants with consistent set of qualifications. Arranging interviews with hiring managers and candidate(s). Updating ATS system. Onboarding; providing full onboarding support, maintaining proactive communication with new hires, communicating with internal stakeholders, processing employee transactions in HRIS, coordinating and conducting new hire orientation, verifying i9, reviewing benefits information with new hires, maintaining EEO compliance, providing translations and interpretation of Worker's Compensation to clients who speak only Spanish. Global Talent Operations

Boeing, Mesa, AZ

March 2022 - July 2023 (Contract)

As part of the HR Talent Acquisition team, I assisted with ServiceNow (IT Service Operations), resolving HRIS tickets, Global Operations, Workday onboarding and time critical issues, Hirevue, Textio, managing multiple email boxes etc. Communicate with teammates using Skype and Webex, utilizing Custom Reports on Workday for data, such as headcount and auditing. Other issues I assisted with resolving are badge identity issues, requisition editing and creating, assessments, signing bonuses, and other types of hiring support with Workday, for the Talent Acquisition Team and Hiring Managers, to allow for a smoother and efficient onboarding.

Contract Recruiting Coordinator/Sourcer

Whole Foods Market, United States

October 2021 - March 2022 (Contract)

Gained experience with sourcing using Workday and HireVue, posting jobs on Indeed and LinkedIn, creating campaigns using Phenom and Indeed, conducting interviews, and collaborating with the team using Webex and Microsoft Teams.

Recruiter/Onsite Manager

FOX Factory, Watsonville, CA

- Conduct internal recruiting, intake applications, and screen candidates

- Create offer letters and distribute job posts

- Coordinate interview process and ensure a positive candidate experience September 2020 - September 2021

- Analyze and interpret data using software

- Manage onboarding process using Greenhouse

Club Demonstration Services, Gilroy, CA

January 2016 - April 2020 (Laid Off due to Pandemic)

- Developed company brand through retail events

- Managed employee relations and performance

- Oversaw event budgets and delivery

- Built strong relationships with vendors and Costco management

- Managed hiring and recruiting using Oracle and Workday

- Conducted onboarding process using iCIMS and Workday

-People relations

-Coordinated and facilitated orientation

CET, Watsonville, CA

July 2014 - January 2016

- Assisted students in learning retail machinery and operations

- Recruited and trained students for retail training program

- Managed donations and fundraisers for program supplies

- Coordinated and executed job fairs and internships

- Facilitated communication with prospects and leads HR & Events Manager

Retail and Merchandising Instructor

Contact this candidate