Customer Service Medical Assistant
Resume:
ANAYELIS
OLIVA
HOMESTEAD, FL, 33035
*************@*****.***
Skills Summary
Interpersonal skills
Scheduling
Planning
Detail oriented
Sorting and Labeling
Correspondence Handling
Written and verbal communication skills
Customer service
Multitasking and prioritizing
Familiarity with Microsoft Office
Problem-solving
Professional phone etiquette
Bilingual (English & Spanish)
Education
Certified Medical Assistant/Florida Career College/2009
High School Graduate/G Holmes Braddock High/2008
Experience
EASTERN NATIONAL BANK
HEAD TELLER/CSR
2022-present
Help customers open Personal, Commercial, MMK, and Time Deposit accounts.
Maintain customer accounts and help resolve disputes.
Refer customers to loan officers or other financial specialists.
Resolve debit and credit issues.
Use banking software to help clients make financial decisions.
Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
Informing customers about bank products and services.
Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
Maintaining and balancing cash drawers and reconciling discrepancies.
Packaging cash and rolling coins to be stored in drawers or the bank vault.
Keeping a clean, organized work area and a professional appearance.
Handling currency, transactions, and confidential information in a responsible manner.
Using software to track bank information and generate reports.
Following all bank financial and security regulations and procedures.
Monthly audit all tellers as well as Vault and ATM.
TASO GROUP/REPUBLIC BANK OF CHICAGO
TELLER/ 2021-2022
Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
Informing customers about bank products and services.
Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
Maintaining and balancing cash drawers and reconciling discrepancies.
Packaging cash and rolling coins to be stored in drawers or the bank vault.
Keeping a clean, organized work area and a professional appearance.
Handling currency, transactions, and confidential information in a responsible manner.
Using software to track bank information and generate reports.
Following all bank financial and security regulations and procedures.
PRESIDENTE SUPERMARKET
Cashier/ 2020-2021
Managing transactions using cash registers
Scanning goods and ensuring pricing is accurate.
Collecting payments whether in cash or credit
Issue receipts, refunds, change or tickets.
Cross sell products and introduce new ones.
Resolve customer complaints.
Track transactions and keep record of any discrepancies.
Handle merchandise returns or exchanges.
SOPHIE’S FLOWER SHOP
Customer Service/2018-2020
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Assist with placement of orders, refunds, or exchanges.
Advice on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Inform customers of deals and promotions.
Sell products and services.
Schedule Delivery Services.
TOYS ‘R US
Night Staff & Restocking/2016-2018
Maintain a clean, neat, and member-ready area.
Promptly unloads trucks and deliveries.
Sorts and stocks products on shelves and in the backroom.
Assists fellow associates as needed throughout the store.
Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
Engage with vendors and drivers.
Scanning and sorting incoming and outgoing stock.
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