Social Media Customer Service

Zahraa Khudaier

Burlington, Vermont

***,*******, ******.*********@*****.***

Objective

Motivated and adaptable professional with strong communication skills, years of experience in retail and customer service, and a passion for data science. I am eager to leverage my technical abilities and flexible mindset in a remote work environment. Adept at collaborating with diverse teams and excelling in customer-focused roles while maintaining attention to detail and operational excellence.

Education

University of Vermont, Burlington, VT

Bachelor of Science in Data Science and Programming (Junior)

September 2022 – Present

●Coursework: Python, Data Visualization, Statistical Analysis, Communication Strategies

Community College of Vermont, Winooski, VT

Associate of Science in STEM Studies

September 2018 – December 2022

Burlington High School, Burlington, VT

High School Diploma

June 2018

Professional Experience

Sample Technician

Eurofins Scientific TestAmerica Laboratory, Burlington, VT

January 2020 – Present

●Responsible for processing and maintaining laboratory samples with attention to detail, ensuring adherence to safety standards and quality protocols.

●Communicate effectively with colleagues to troubleshoot issues and streamline processes, demonstrating flexibility in adapting to evolving tasks.

●Maintain cleanliness and organization, promoting operational efficiency while meeting high standards of quality.

Social Media Manager & Content Creator

Self-Initiated Effort, Online

●Built and grew a social media presence with 21.6K followers across Instagram and YouTube, emphasizing authentic communication and content creation.

●Managed content strategies, creating engaging visuals, videos, and campaigns to boost interaction with followers.

●Collaborated with followers and peers, fostering positive engagement and adapting content to audience needs, demonstrating flexibility and creative problem-solving.

Customer Service Representative

Macy’s

2016-2018

●Engaged with customers to deliver exceptional service, providing assistance and recommendations based on individual needs.

●Adapted to different customer personalities and challenges, building rapport and maintaining professionalism in various settings.

●Managed transactions, returns, and customer inquiries, showcasing problem-solving and communication skills in a fast-paced environment.

Volunteer & Community Engagement

Translator: Arabic to English

Vermont Council on World Affairs (VCWA), Burlington, VT

Dates of Service

●Acted as a liaison to bridge communication gaps for immigrant and refugee communities, ensuring effective integration.

●Provided accurate language translation services, fostering understanding and collaboration between diverse groups.

Substitute Teacher Assistant

YMCA Childhood Education, Burlington, VT

September 2019 – January 2020

●Supported educators in preparing lesson plans and creating inclusive learning activities for students.

●Collaborated with students and staff, adapting to various teaching technologies and ensuring an engaging environment.

Skills

Communication & Collaboration

●Exceptional communication skills with experience in mentoring, teaching, and cross-functional teamwork.

●Skilled at adapting to new situations and collaborating in diverse environments, both in-person and remotely.

Customer Service & Retail

●Extensive experience in customer service roles, with a focus on adaptability, problem-solving, and clear communication.

●Ability to build customer rapport and provide tailored solutions in fast-paced retail environments.

Social Media & Content Creation

●Expertise in content creation, social media engagement, and growing online communities.

●Proficient in managing social media campaigns and optimizing audience interaction.

Technical & Data Analysis

●Working knowledge of Python, SQL, Tableau, and data visualization tools.

●Familiar with Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) for editing and design.

Languages

●Arabic: Native

●English: Fluent

●Turkish: Conversational Proficiency

Technical Skills

●Social Media Platforms: Instagram, YouTube, Facebook Analytics, Audience Engagement

●Adobe Creative Suite: Photoshop, Illustrator, Premiere Pro

●Data Analysis Tools: Python, SQL, Tableau

●Photo & Video Editing: Proficient in visual storytelling formats and content creation.

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