Project Manager Part-Time

Dorell .A. Lyons

404-***-**** *********@*****.***

Summary

Project Manager with over 15 years’ experience with time sensitive projects. High regards for customer relation, excellent communicator and a detail problem solver, with the unique ability to assess and respond to customer’s needs with a sense of urgency, core competencies are :

Project Planning & Implementation

Escalate items as needed

Crisis Management

Work effectively with multiple Vendors

Client facing & relationship building

Billing, Training & accounting experience

Project Management of multiple projects

Coaches and mentors others

Strengthens Communications

Cross-Functional relationship building

Leads team, encouraging team work and cooperation, shared goals and objectives

Easily learns new tools, processes, and techniques

Excellent time and priority management skills

Highly organized utilizing industry best practices and approaches

Seeks clarity when dealing with ambiguity

Demonstrates maturity, discipline, initiative, and efficiency

Builds good relationships with clients, Business Partners, Project Team members and Vendors

Advance in Microsoft Project, Microsoft Office (Word, Excel, Power Point), Microsoft outlook

Professional History

AT&T, Project Manager Analyst 2006 – 2009

AT&T is a major corporation worldwide telecommunications provider. AT&T acquired a number of other companies and is restructuring itself to be revolutionary in Iphone, TV Services, and wireless and wire line.

Responsible for managing multiple concurrent projects with up to 23 team members.

Ensuring project deliverables are clearly established and executed within approved time schedules and budgets.

Facilitated negotiations with clients and problem solving sessions among functional teams to drive issues to resolution, escalating critical issues through appropriate channels.

Established and maintain project flow with an eye on due dates, eliminating gaps, reallocate resource to eliminate additional cost to keep project schedule/duration .My Team and I were able to increase revenue by 30 % and was the (Relay award winner).

Bellsouth Long Distance, Inc. Service Delivery Project Manager 2001 – 2006

BellSouth Long Distance Inc. an icon in the telecom industry worldwide, provided wholesale long distance services to its subsidiaries which in turn resold its service, was acquired by AT&T in 2006 with its purchased of Bellsouth Corporation.

Responsible for coordinating and analytical assistance in the launch of specialized service group, Customer Resource Center (CRC) and manage all aspects of System Development Life-Cycle, including: Specifications and Requirements and Resource requirements,

This centralized department gave the company increase buying power and resulted in long distance revenue of over 12 million dollars in the 1st year of operation. (Launch recognition award)

Sprint Team Lead 1998 -2000

Sprint Nextel offers a comprehensive range of wireless and wire lines. They are one of the world leading telecom industries with a customer base of over 51 million customers. As a Team Lead in this organization I assisted in the management of the Business Process Improvement Group.

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Provided career growth and development opportunities for associates during training and coaching sessions.

Delegate work responsibilities to 21 employees.

Managed all department escalations and expedited issues.

Performed management duties in absence of manager

Hewlett Packard Quality Control Administrator 1995 – 1998

Hewlett Packard a fortune five company manufacturers, services and support computers and copiers worldwide with a customer base of over 82 million customers. I worked in one of their Call Centers in a Call Quality Control capacity. Monitoring incoming calls to ensure customers received the highest level of service and professionalism. Also 2nd Tier referrals were completed within guidelines.

Evaluate, recommend and implement process improvements to departments from calls monitored.

Identify sales opportunity and use employee feedback to conduct up training

Created process and procedures as needed and train new employees.

Additional Work Experience

Royal Trust Financial Toronto, Canada

Collections and Accounting Officer (1992 – 1993)

American Express, Markham, Ontario Canada, CROC

Trainer for Customer Service, Credit and Collections Department (1985 – 1992)

Credit Analyst (1980 – 1985)

Education

Accounting Diploma~ Gwinnett College 2009-2011

Georgia Work Ready ~ Gold

Diploma – Staff & Adult training – Seneca College of Applied Arts & Technology -

Certificate- Microcomputer Applications – Seneca College of Applied Arts & Technology

Certificate- Consulting As A Career Option- Seneca College of Applied Arts & Technology

Certificate – True Colors Trainer – True Colors Communications Company Intl (Customer Service)

Certificate – The Effective Facilitator – American Management Association

IXC Telecom Systems: AT&T Route it, Sprint DTM, CSM & AEOPS

Staff and Training Diploma ~ Seneca College

York University ~ Bachelors in Human resources and Training (15 months)

Special Interest

Member of Phi Theta Kappa International Honor Society

Motivating young kids and building self-esteem, gardening, cooking and reading

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