Customer Service Project Management
Resume:
Wasillia, AK *****
********@*******.***
Robert Eaton
Objective
To use my skills and experience in project management, engineering, customer service, construction, inspection and plan review to assist or lead others to achieve company goals and objectives. To work alone or in a group to complete complex and routine tasks and to provide superior customer service while keeping my area of responsibility safe, clean and efficiently organized with a high level of response and reporting.
Experience
January 2022- February 2025 Florida Dept of Transportation FDOT, FL
Permit Coordinator Eng Tech III
Perform technical review of engineering documents for the Department’s permit program and related agreements. Perform engineering review and processing of applications and associated engineering drawings of various types of permits, and ensure applications are processed in a timely manner. Review plans and details for any work within or associated to the Departments ROW as necessary to ensure compliance with code, specifications, standards and statutes prior to issuance of permits.
Process and track permits with GIS, project management, One Stop Permitting and various office applications to maintain accurate and complete records of permits, including tracking of ongoing permits and reviews.
Coordinate utility operations minimizing delays to projects through early identification and timely resolution of conflicts for construction, maintenance, materials, and design of roadways within the State highway system right of way. Attend preconstruction utility conferences and attend on-site meetings to monitor utility relocations and to identify possible conflicts.
July 2020-October 2021 County of Marion, FL
Traffic Operations Supervisor
Supervise up to 7 staff members including one sign fabricator and 6 traffic technicians to manage, maintain, repair or replace approximately 95,000 signs throughout Marion County Florida.
July 2004 - Dec. 2019 WESCORP
President/Owner
Licensed Engineering and Electrical Contractor
Review and interpret plans and specifications related to various capital projects. Primarily traffic signals and highway lighting but also provided assistance with many other projects including construction of city halls, libraries, parks, new roadways, bridges, etc.
Provide estimates and documentation to complete projects.
Establish long term traffic signal maintenance and construction contracts to coordinate traffic signal maintenance and consulting contracts for various agencies within the counties of Ventura, San Luis Obispo and Santa Barbara California.
Manage monthly maintenance service and all extra work call-outs; including emergency service.
Develop maintenance programs.
Supervise up to 35 workers including Union, non-union, electricians, laborers, iron workers, equipment operators and administrative staff.
Provided certified inspection for state, county and local agencies.
January 1999 – July 2004 County of Santa Barbara, CA
Project Manager-Traffic Engineering
Supervise traffic operations and transportation planning division for Santa Barbara County, California.
Supervise engineers, transportation planners, field crews and administration staff to achieve the departments goals and objectives.
Act as principal reporting staff for Public Works Department to State and local agencies.
Developed maintenance programs for traffic signals, signing and striping.
Prepared traffic operations budget of 2.5M.
Established maintenance and repair contracts contractors and vendors.
Reviewed the plans and documentation of outside engineering firms to assure compliance of State and County specifications.
Provided inspection of capital projects.
Develop long term transportation improvemant plan
November 1997 - January 1999 Iteris Inc., Anaheim, CA
Customer Support Manager
Established customer support program using ISO 9000 standards to provide superior nationwide customer service for network of distributors and government agencies throughout the US and foreign markets. .
Draft operations and installation manual for vehicle video detection.
Implemented training course for new dealers and engineers.
Assist dealers with installation and operation of systems.
March 1987 – November 97 County of Santa Barbara, CA
Assistant Traffic Engineer
See Project Manager-Traffic Engineering above.
Respond to citizen inquiries.
Represent the Department of Public Works.
Manage various construction projects.
Traffic Signal Operations.
Traffic Signal Timing.
Traffic Signal Inspections.
Transportation Planning.
Education
Alameda University On-Line
2010 BS – Government Administration
1971–1975 Santa Barbara Community College Santa Barbara, CA
Course work in engineering, mathematics and English.
1988–2003 Institute of Transportation Studies (ITS) Santa Barbara, CA
Course work in
●Traffic Signal Design.
●Traffic Signal Operations.
●Traffic Signal Timing.
●Traffic Signal Inspections.
●Fundamentals of Traffic Engineering.
Associations
CA Contractors State License Board
General and Electrical classification LIC# 970228
International Municipal Signal Association.
MSA - Maintenance Supervisors Association
Institute of Transportation Engineers.
Certifications:
IMSA Traffic Signal Level III, Signs Level II, Striping Level 1, Signal Inspector
References –
City of San Luis Obispo
Various traffic projects including New and temporary traffic signal construction, flashing beacons, maintenance assistance, street lighting repairs and other as directed.
Jake Hudson T.E. – (805) 781-725
City of Santa Barbara
Installation of decorative street lighting, traffic signals and other assistance as directed.
Kim Frith, Senior Traffic Technician 805-***-****
County of Santa Barbara
Solar lighting installation on Obern/Atascadero bike way, on call maintenance services.
Gary Smart, Project Manager 805-***-****
City of Goleta -
Traffic signal maintenance and repair
07-01-09 thru 08-01-2020
Robert Morgenstern, Public Works Manager – 805-***-****
Annual contract for traffic signal maintenance and inspection services
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