Customer Service Collections Specialist

Beth Szczygielski

*** ******** *****

Elk Grove Village, IL 60007

e-mail: ****.************@*****.***

Cell: 847-***-****

Address · Phone

Email · LinkedIn Profile · Twitter/Blog/Portfolio

Objective

My objective is to obtain a position in a friendly work environment where I can utilize my customer service and problem-solving skills

EXPERIENCE

May 2021-March 31,2024

COLLECTIONS SPECIALIST, RIM Logistics, Roselle, IL

monitoring 3 e-mail boxes

E-mailing weekly/daily statements in Excel Format to all past due customers over 45 days

Assisting with posting physical checks that come to corporate office

releaseing orders, calling and e-mailing anyone that is past due 45+ days

Process credit card payments

e-mailing missing invoices, customer request

recording all disputes

using Cargowise system for all inquiries on accounts.

Going to my supervisor with any issues I may have with collecting payment

When assigned, working on special projects given to me by department supervisor

February 2018 – March 2020

Collections Representative, Moran Transportation, Elk Grove Village, IL

Calling on all delinquent customers past 30 days

E-mailing weekly statements in Excel Format

Printing Weekly Summary report to obtain customer past due balance

Printing weekly Detail report to obtain customer balances with invoice and dollar amounts

Process Credit Card payments for customers wanting to pay current and past due invoices

Assisted with Electronic Bank Deposits, sort and scan incoming checks to bank

Entering all Checks and ACH wire payments that come through daily

Used Catoc System to view all customers current and past due invoices along with any notes on the account

Used New CLI system as of October 24, 2019 to obtain all reports for customers that are delinquent

Researched any billing and/or pricing discrepancies

Worked with accounting manager on special projects as needed

2015-2016

Collections Assistant, MC Machinery Systems, Inc.

Calling and E-mailing customers statements that are 30 days past due

Processed all Credit Card payments for customers wanting to pay current and Past Due invoices

Releasing of all new orders that were placed

Processed Credit & Check Requests

2001-2014

DRIVER ACCOUNTING OFFICE SPECIALIST, NELSON WESTERBERG

Daily duties included, posting Debits and Credits to each Owner Operator account,

Maintaining each file for 6 agencies statewide.

Processed weekly recurring reports for Vehicle Loans, Workman’s Compensation and Tractor/Trailer insurance

Responsible for all driver month end closing reports

Responsible for Check Requests from manager approvals and posting debit card account money

Posted all Purchase Orders, Claims Invoices, and miscellaneous invoices to Owner Operator accounts for services used

Kept track of all outstanding driver loans and updated on Excel Spreadsheet

Responsible for posting all packing material needed to each move

Printed all end of day reports for all agencies

Filed all driver settlement reports into each driver file for all agencies

Terminated Driver monthly billing for charges owed to company

Fuel & mileage report for all Owner Operators from all agencies monthly

Preparing and sending out all Driver 1099 Tax Forms

Skills

My strengths are I take great notes, have great Customer Service Skills, Research skills, team player and will do whatever is takes to get the job done.

Activities

As a family we enjoy going to the movies, going out for a nice dinner, and taking walks

We also like to travel as a family.

I have volunteered through our church

My husband also volunteers in New Orleans every fall to help with bands in the music industry

Systems Used:

I have used Pegaus, JD Edwards, Microsoft Dynamics, Catoc,, Cargowise

Have working knowledge of Word & Excel and also Dunn and Bradstreet

I am willing to learn new systems that I have not used before. I am also willing to learn a new industry that I have not done before.

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