Service Desk Asset Management

Josh Feldman

www.linkedin.com/in/jofed — 850-***-**** —***************@*****.***

Experience

I.T. Specialist Internship, Disti Corp, Orlando, Florida Jan 2024 – June 2024

• Set up, configured, and maintained workstations and servers, troubleshooting hardware and software issues.

• Managed user accounts and permissions via Active Directory, ensuring data integrity and secure access both local and nation- wide.

• Conducted hardware/software audits, improving asset management and lifecycle tracking.

• Resolved IT service desk requests, addressing connectivity and software application issues.

• Automated repetitive tasks with PowerShell and Bash scripts, enhancing system administration efficiency. Member, HackUCF Cybersecurity Club, Orlando, Florida Jan 2021 – Present

• Participated in Capture the Flag (CTF) competitions, using tools like Nmap, Wireshark, and Metasploit.

• Developed threat detection and response skills, leveraging tools like Snort and Splunk.

• Conducted security audits on simulated environments to identify threats like phishing, malware, and SQL injection.

• Set up secure lab environments, including network segmentation and firewall rules.

• Contributed to workshops on cybersecurity topics, focusing on network defense, ethical hacking, and cryptography. 1st Place Winner, IHPL Cyber Defense Competition, Orlando, Florida Jan 2024 – Jun 2024

• Blocked malicious IP addresses from attacking systems.

• Identified and terminated red team-scheduled tasks and malicious activities.

• Developed scripts for system automation to reboot and secure compromised machines. Education

University Of Central Florida May 2025

Information Technology, Bachelors of Science GPA: 3.4 Secure Computing and Networks, Minor

• Dean’s List

Certifications and Developement

• CompTIA Security+ 2024

• TestOut CyberDefense Pro 2024

• HackTheBox SOC Analyst Path 2025

Projects

Personal Home Lab

• Built and managed virtual environments using VMware and VirtualBox.

• Configured Windows Server and Linux VMs to simulate enterprise systems.

• Implemented firewall rules and intrusion detection systems (IDS) for network security practice.

• Conducted vulnerability scans with Nessus and Nmap.

• Built and configured personal machines for high-level tasks. Cisco Networking Lab

• Designed and configured a virtual network environment using Cisco Packet Tracer and physical lab equipment.

• Set up Access Control Lists (ACLs) to control network traffic and enhance security.

• Troubleshot network connectivity issues using tools like ping, traceroute, and debugging commands.

• Created network documentation, including topology diagrams and configuration scripts, to support ongoing network management.

• Gained hands-on experience with Cisco IOS, configuring CLI-based network devices. Skills and Technologies

Microsoft Office Suite, Help Desk, Ticketing Systems, Azure, Network Security Groups, Firewalls, ACLs, Virtual Machines, Virtual Networks, Cloud Computing, Active Directory, File Permissions, SIEM, Vulnerability Assessment, Encryption, Network Traffic Analysis, Bash, Python, React, Html, Css, JavaScript, Php, SQL, Kali Linux, Wireshark, IoT Devices, Powershell, Firewalls

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