Customer Service Representative
Resume:
Mary Davis
Customer service representative
Las Vegas, NV 89122
********@*****.***
Professional Summary
Skilled customer service representative with 25 years of experience in inbound call centers, providing assistance with credit reports, product sales, and medical benefits. Proficient in handling multiple calls, processing payments, and resolving complex situations. Utilize strong communication skills to ensure positive customer experiences.
Willing to relocate to: Las Vegas, NV - Los Angeles, CA Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sitel-Las Vegas, NV
November 2019 to Present
Assist Equifax Consumers in a inbound call center with questions regarding their credit report and Sales of Equifax Products.
Customer Service Representative
Sitel-Las Vegas, NV
October 2019 to Present
Assist consumer with questions regarding credit file assist consumer with purchase of credit monitoring product and assist with online assistance with product. Customer Service Representative
C3/CustomerContactChannels-Las Vegas, NV
September 2016 to Present
Assist Medicare members with medical benefits, medical claims, appeal and grievance. Processing premium payment. Providing members with positive assurance in their healthcare insurance. Customer Service Representative
Order Inn-Las Vegas, NV
April 2016 to Present
Responsibilities
Take orders from our hospitality customers whom visit our contracted facilities internationally. Accomplishments
Keeping our conversion rate.
Skills Used
Speed and accuracy for call handling.
Customer Service Representative
EGS (Expert Global Solutions)-Las Vegas, NV
March 2015 to November 2015
Responsibilities
member services appointment scheduling claims and member benefits schedule assisting both members and providers.
Accomplishments
be able to handle detail of members plan and complex situations. Skills Used
computer and typing as well as handle of phones calls taken both inbound and outbound. Customer Service Representative
Willam Sonoma Inc.-Las Vegas, NV
November 2014 to January 2015
Responsibilities
Handle inbound calls for customer catalog orders Process of payments via credit card and tracking of shipment.
Accomplishments
Providing effective and quality performance for clients with product shipment. Skills Used
Handle time for multiple calls by phone along with over phone demonstration from showroom floor as well as efficiency and productivity for satisfied customers. Collector
U.S.C.B America-Las Vegas, NV
March 2014 to August 2014
Responsibilities
Assist members with taking care of overdue medical debit to help clear credit report. Handle of Credit Card payment by f Western Union payment arrangement as well as helping of debit settlements. Accomplishments
Being able to keep members up to date with making responsible payment to help keep record of credit reporting.
Skills Used
Accuracy record reporting and being able to handle irate members due to collection services rendered. Collector
Credit One Bank, N.A.-Las Vegas, NV
November 2005 to May 2013
Responsibilities
Receive payments credit card holder to post to their account locate and monitor overdue accounts. Record financial status of customers. Advise card members of necessary strategies and actions for repayment.
Accomplishments
Leadership of service. Working out complex situations. Skills Used
Phones. Computers typing and record reporting.
Education
High school or equivalent in Automotive service
Long Beach Automotive school - Long Beach, CA
June 1998 to September 1999
business
sierra college of business - Los Angeles, CA
1984 to 1985
Skills
• Computer Operation
• CSR
• Upselling
• Negotiation
• Customer Care
• Customer Service
• Call Center
• Typing 45 Wpm (10+ years)
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