Customer Service Operations Manager
Resume:
OROK, ANITA SAMUEL
Operations manager with experience in successfully coordinating the activities
of various departments concerned with the production, pricing, sales, and distribution of products & services. Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
Experience
Sales Delivery Rep/ Customer Service Agent
Alerzo Limited. Uyo, 2022-2024
Successfully generated customer orders, contributing to consistent revenue growth and achieving sales targets.
Effectively negotiated contracts with prospective clients, securing favorable terms and increasing client acquisition rates by [40%].
Successfully aligned sales efforts with marketing programs, resulting in a [80%] increase in lead conversion rates and improved campaign effectiveness.
Demonstrated deep understanding and effective promotion of company programs, driving a [20%] increase in customer adoption and overall program engagement.
Prepared and submitted sales contracts for orders, ensuring timely execution and contributing to a [35%] increase in order fulfillment efficiency.
Onboarding Officer and Fraud/Compliance Manager
Paycom Nigeria Limited (Opay), Uyo, 2019-2020
Educate drivers on essential road safety guidelines to promote responsible driving practices.
Provide exceptional customer service, ensuring a positive experience through courteous interactions.
Conduct thorough data analysis to identify potential fraud risks and ensure compliance with regulatory standards.
Foster open communication channels with drivers and customers to deliver high-quality services and enhance overall satisfaction. Teacher
The Dew International School, Ogun State, 2018-2019
Reviewed training operations report and implemented plans and procedures
Effectively taught Christian Religious Knowledge, fostering a deeper understanding of biblical principles and achieving [80%] improvement in student engagement and comprehension.
Monitored and ensured pupils’ academic progress, resulting in [35%] improvement in overall performance and skill development.
Organized classrooms to create a conducive learning environment, leading to a [50%] increase in student engagement and academic performance.
Developed and implemented diverse plays, including drama, songs, and stories reflecting Nigeria's rich cultural heritage, enhancing cultural awareness and engagement among students by [25%].
Sales
Macson Company (Telecommunication) Calabar, 2013-2014
Successfully promoted the company's products and reputation, driving a [50%] increase in brand recognition and customer acquisition.
Built strong customer relationships, resulting in a [30%] increase in customer satisfaction and retention rates.
Contact
29 Ibidun Street, Surulere, Lagos.
************@*****.***
Areas of Expertise
Product delivery
Upselling and cross-
selling
Customer relations
management
Personal Skills
Solution orientated
Relationship building
Detail orientated
Decision making
Perseverance
Attention to detail
Confident
Flexible & adaptable
Positive attitude
Marketing Skills
Solution orientated
Relationship building
Detail orientated
Decision making
Perseverance
Attention to detail
Confident
Flexible & adaptable
Positive attitude
Education
University of Uyo, Akwa Ibom
State
2012 - 2017
B.A. Religious and Cultural
Studies
Resolved customer-related issues through proactive feedback management, achieving a [45%] improvement in resolution time and enhancing overall customer satisfaction.
Accurately documented daily sold and unsold products, ensuring [80%] improvement in inventory management and reducing discrepancies.
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