Customer Service Technical Support
Resume:
Ronald David Williams Jr
Jacksonville, FL *****
******.*.**********@*****.***
Professional Summary
Honest, determined effective training skills and extensive, Customer Service Marketing and technical support training Training. 7 Years supervisor experience. Work Experience
Customer Service Temp
ACC-Orlando, FL
January 2023 to July 2023
Out sourced Customer Service for PepsiCo
Customer Service Representative
Inktel Contact Center Solutions-Orlando, FL
January 2019 to September 2020
Customer Service for Walmart Grocery assist customers in placing orders AND ACCOUNT CHANGES Pharmacy Resolution Specialist
Walgreens-Orlando, FL
November 2015 to February 2016
Pharmacy Resolution Specialist assistant in confirming scripts. CPO Temp
Walgreens-Orlando, FL
November 2014 to March 2015
CPO TEMP
Pharmacy Resolution Specialist assistant in confirming scripts. Digital Media Specialist /Media Director
New Covenant Church-Orlando, FL
January 2000 to June 2013
New Covenant Baptist Church
Media department supervisor
Overseeing all media A/V and internet. Trained all Media staff Plays, Concerts, Revival, Weddings
January 2001-July 2013
Outsourced Customer Service Lead for Baby to Bee Company CCA (Contact Centers of America)-Orlando, FL
July 2006 to January 2009
Customer Support Specialist Assisted Customer in receiving assistance and Life insurance after having a Child.
Member Services Liaison
Optum-Orlando, FL
January 2001 to July 2004
Scheduling consultations with Board Certified Doctors For TelaDoc Services Wireless Customer Care Representative
ATT-Orlando, FL
July 2003 to April 2004
Customer service. Tech support, order placement, Device issues resolution Customer Escalations an de- escalation training.
Celebrity Liaison
Dreamcatchers Empowerment Network-Orlando, FL
June 2001 to December 2003
June 2001-Dec 2003
Collected items for charity auctions and built relationships with celebrities Dream catchers celebrity liaison
Marketing Representative
Time Warner cable-Maitland, FL
March 1998 to April 2001
Created effective marketing strategies for HBO CINEMAX SHOWTIME AND STARZ. Education
F.I.R.S.T Institute
July 2017
Orlando Tech College
May 2009
Diploma
Jones High School
Skills
• Customer service
• Data entry
• Google Suite
• Call center
• Video Editing
• Microsoft Access
• Information management
• Customer relationship management
• Medical terminology
• Software troubleshooting
• Customer retention
• Salesforce
• Leadership
• Video production
• HubSpot
• Guest services
• Quality assurance
• Microsoft Office
• System design
• Help desk
• Analysis skills
• Mac OS
• Organizational skills
• Social media management
• Video editing
• iOS
• Search engines
• Typing
• Office management
• Problem management
• Computer skills
• Upselling
• Phone etiquette
• Negotiation
• Training & development
• Relationship management
• Marketing
• Live chat
• Customer acquisition
• Windows
• Computer literacy
• Bilingual
• Customer support
• Hospitality
• Microsoft Word
• Communication skills
• Microsoft Excel
• English
• AI
• Operating systems
• Account management
• Computer networking
• Sales
• Front desk
• Google Docs
• Research
• Technical support
• Supervising experience
• Search Engine Optimization (SEO)
• B2B
• Cultural diversity counseling
• Guest relations
• Patient service
• Adobe Premiere
Certifications and Licenses
Driver's License
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