Hi-Lo United States

Alvin P. Duncan

**** ****** ****, ******, ******** 48430

***************@*****.***

248-***-**** (cell)

Education

Bachelors of Science in Nursing January 2012-June 2014

Eastern Michigan University

Ypsilanti, Michigan

Associate Degree in Nursing September 1999- May 2001

Oakland Community College

Waterford, Michigan

Employment History

General RV

Warranty Specialist December 2021 to November 2024

General RV

Rentals Manager

Chairman-Safety Committee March 2016 to December 2021

Detroit Medical Centers

Clinical Transformation Specialist July 2012 to March 2015

Detroit Medical Centers Huron Valley-Sinai Hospital July 1993 to July 2012

Charge/Staff Nurse on Telemetry/Cardiothoracic Unit

Certification

BLS, First Aid, Blood Borne Pathogen

HI-Lo Instructor for General RV

MILITARY

United States Navy

Service Dates: 1985-1995

Hospital Corpsman

Operation Desert Shield/Storm

Operation Fiery Vigil

Honorable Discharge August 1995

Navy Achievement Medal for actions during Operation Fiery Vigil

SUMMARY OF QUALIFICATIONS:

Warranty Specialist

Submitting proper documentation regarding warranty work to our manufacturing partners.

Work with internal customers including service writers and technicians in a professional and

friendly manner. Return defective parts to the manufacturer. Monitor account receivable to make

all payments are received in a timely manner

Rentals Manager:

Oversee day to day operations for a fleet of 14 RV rental units. Wixom location

handled over $350,000 in rentals for 2019.

Ensured all required maintenance and repairs are completed after each rental.

Interact with management and staff to verify that each RV unit is operating as designed.

Chairman-Safety Committee:

Set up and conduct safety committee meetings at General RV, Wixom

In collaboration with Corporate Safety Manager, develop safety meeting guidelines for other

General RV Locations.

HI-Lo Instructor for all newly hired staff.

Oversee maintenance of all HI-LO equipment and company vehicles.

Health care industry professional with over 22 years’ experience. Detail oriented and committed to

delivering excellent customer service in all positions. Notable skills include:

oDetailed knowledge of the Cerner Electronic Medical Record (EMR) system. Assisted in the design, development and implementation of the Cerner program that is currently in use at the Detroit Medical Centers.

oProvide education and support to all clinical staff concerning every aspect of the Electronic Medical Record (EMR)

oKnowledge of Microsoft Office Suite (Word, Excel, PowerPoint).

oCharge nurse responsible for all staff and patients. Ensured staff delivered proper care, provided expert advice and acted as resource for staff, as well as hourly telemetry monitoring of cardiac rhythms.

oHandled all complaints/issues with patients the unit nurse needed assistance with. Helped to deescalate situation and provide service recovery.

oAt the corporate level worked as a team to develop and implement policies/procedures in relation to EMR

oWorked with staff to refine and submit their thoughts/ideas on how to improve the EMR

oProvided classes and training for all new staff orientation. Classes and practice playground provided for system upgrades for EMR as needed.

References Available Upon Request

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