Information Technology Project Management

Richard Grover

302-***-**** (M) **********@*******.*** 302-***-**** (H)

INFORMATION TECHNOLOGY DIRECTOR/ PROJECT MGMT / CONSULTANT

Several years of experience in the information technology industry. Proven track record in technical and business leadership, IT security, program/project management, and people development. Creative problem-solving skills in both strategic and tactical areas. Excellent communication and organizational skills.

CORE COMPETENCIES

IT Strategy & Execution

IT Audit & Compliance

Information Security

Business Development

Client/Account Management

Resource Management

Vendor Management

End-user Support

Business Continuity/Disaster Recovery

Project Management

Data Center Migration

Problem Resolution

PROFESSIONAL EXPERIENCE

TEKsystems Global Services LLC (Remote) 11/2022 - 08/2023

Senior IT Project Manager

Contracted to Northern Trust Chicago to manage the Certificate Lifecycle Management project initiative. This project entailed working closely with the corporate leadership, IT systems and application groups to identify and fully automate the management and delivery process of system security certificates for the entire organization and customer base applications by integrating ServiceNow and Venafi systems as the solution.

Work with project stakeholders to define milestones and deadlines.

Facilitate getting work completed in a timely manner by practicing excellent leadership, decision making, and conflict resolution.

API Technologies Delmar, DE (Remote) 09/2018 – 11/2022

Senior IT Security Engineer

Work with the API corporate security team to perform a gap analysis, provide recommendations, and lead projects and initiatives to satisfy NIST requirements.

•Independently managed the project with the Varonis to implement the Data Security Suite modules for data auditing and protection.

•Lead IT Security Engineer responsible for all aspects of the DatAdvantage, Data Classification Engine, DatAlert, Data Automation Engine, Data Transport Engine, and Data Classification Labels applications.

•Responsible for monitoring and reporting user actives related to PHI, PII, PCI sensitive information.

•Independently worked with the Cisco/DUO team to implement the Multi-Factor Authentication for VPN and Windows based applications.

•Established API Technologies Security Awareness program including creating an on-going User/Management training program utilizing KnowBe4 courseware.

•Responsible for conducting ongoing Phishing and Vishing campaigns.

•Authored several company wide Security Policies and Procedures.

FREEDOM MORTGAGE COMPANY Mount Laurel, NJ (Remote) 2016 – 2018

Senior Infrastructure Project Management

•Project Management responsibility for the overall RFP process for the implementation and outsourcing of the client’s auxiliary data center data center management services.

•Project Management responsibility for the migration of a client-based desktop emulation application to a web–based version.

•Assist the IT organization in defining a cloud strategy roadmap to migrate Lakewood systems into the Amazon Workspace Services (AWS) workspace.

•Assist the client in developing an IT Business Continuity & Disaster Recovery Plan.

TECHNOLOGY SERVICES, LLC Moorestown, NJ (Remote) 2015-– 2016

Senior Infrastructure Project Management/Consultant

Contracted to a Freedom Mortgage Company as a Senior Infrastructure Project Manager responsible for several key information technology initiatives

R&Q SOLUTIONS, LLC Philadelphia, PA 2010 – 2015

A subsidiary of Randall & Quilter Investment Holdings plc, London, England

Information Technology Director, North America Operations (VP)

Responsible for the leadership, strategic direction, and daily operations for R&Q North America operations technology team and infrastructure.

•Management responsibility for the R&Q Philadelphia Data Center and remote sites (6), including: network & telecommunications, firewalls, servers, and user desktops.

•Acting System Security Officer (SSO) for the R&Q U.S. based Services Division. Responsible for establishing and administering corporate IT security and compliance polices for the US operations in conjunction with National Institute of Standards and Technology (NIST) and National Association of Insurance Commissioners (NAIC) state audit requirements.

•Perform scheduled network/system audits using various network tools and software applications to monitor and report security incidents and recommend/implement security processes to mitigate from future occurrences.

•Establish disaster recovery and business continuity plans for the RQIH North America operations, including Toronto and Bermuda.

•Establish and implemented the organizations standards, tools and processes used in the Project Management Office (PMO for the U.S. division).

•Lead project manager for several data center and business office relocations and consolidations, including the migration of the R&Q US data center and infrastructure to a data center in the UK. Managed the US migration of local Exchange server to the Microsoft O365 cloud.

•Manage a four-person team of system administrators, network administrators, and desktop associates supporting the daily operations and new technology initiatives.

HP ENTERPRISE SERVICES Palo Alto, CA. 2008 – 2009

Director of Network Data Services

Stop & Shop Supermarket Account, Braintree, Massachusetts

Plan and direct the delivery of contracted services and ensure customer satisfaction with those services. Establish and sustain business relationships with the client’s network leadership team.

•Leadership for the network engineering team supporting the 24x7 network infrastructure of 300+ grocery stores throughout New England.

•Work directly with the client Network Delivery Executives in the implementation strategy for new stores, including identifying and solving issues or concerns.

•Management responsibility for the implementation of the Global Engineering Quality Management System (GE- QMS) initiative to improve the ongoing support and process for new implementations.

ELECTRONIC DATA SYSTEMS Plano, TX 1985 – 2008

System Development & Network Infrastructure Manager (1999·2008)

EDS - NHIC Medicare Subcontract Account, Hingham, Massachusetts 02043

Manage the technical infrastructure (5 sites across the US) for the National Heritage Insurance Company (NHIC). Responsible for the planning and leadership for all technology initiatives: Organization goals and objectives/strategies/activities, infrastructure, staffing, training, evaluation, and budgeting.

•Participated in Centers for Medicare & Medicaid Services (CMS) audits and managed the development project to ensure systems were in compliance with the Federal government procedures, regulations and standards including meeting HIPAA compliance.

•Lead client meetings with the CIO, Chief Security Officer, and department directors to determine business requirements and establish client technology direction, goals, and policies.

•Managed hardware and software vendor relationship and evaluate & recommend hardware and software products.

•Established organization’s hardware and software standards, managed the consolidation of various platform environments and reducing total cost of ownership.

•Improved LAN/WAN infrastructure performance from a 90% failure rate to 99.9% uptime on a daily basis.

•Project Manager for the network infrastructure conversion from Frame Relay to MPLS providing the client a substantial cost savings and position for future VoIP implementation.

•Managed a staff of 20+ LAN System Administrators and Helpdesk support personnel and 5+ Web-based Application and Database Engineers.

Technology Account Manager (1998·1999)

EDS–Wireless Communications Division, Waltham, Massachusetts

Account Business Manager for the EDS/Kenan Systems Telecom Billing application. Accountable for the financial and business performance of the EDS SIXS billing application installed at (Air Touch, CA & Sprint, IL) client sites.

•Participated in the new business process by providing the technical presentations for the product during sales initiatives.

•Inherited and improved the financial product bottom line from a negative $1 million a year loss to breakeven point and eliminated EDS’ revenue loss.

•Participated in a legal arbitration with clients to position EDS to terminate agreements with positive results for all parties.

Product Development Manager (1995·1998)

EDS Wireless Communication Division, Lansing, Michigan

Responsible for leading the product development and implementation of the EDS Personal Communication’s cellular collection & billing system - Subscriber Information System (SIXS).

•Served as a liaison between the customer and EDS personnel, including management and systems engineering to ensure integrity and customer satisfaction of the SIXS products.

•Directed customer user sessions to define the strategic direction, specifications, and ongoing enhancements for the SIXS product.

•Developed business plans and forecasts for assigned products/services.

•Managed the development of the SIXS application using the Systems Engineering Institute (SEI) Capability Maturity Model (CMM) principles.

Systems Engineer Manager (1990·1995)

Responsible for planning, directing, and coordinating the development and assigned activities for

50+ Systems Development Engineers. Financial responsibility of the EDS/GM Lansing Development Center Tandem team, including budget planning and purchasing hardware and software for the local data center.

Systems Engineer/Project Manager (1985·1990)

Assigned to the EDS/GM Lansing Development Center. Held increasingly responsible positions as a computer programmer, team lead, and project manager. Attained experience in all aspects of the Systems Development Lifecycle (SDLC): business requirements through production support phase. Platforms include Tandem, IBM, and personal computers using DOS and Windows based technology.

EDUCATION AND PROFESSIONAL TRAINING

Bachelor of Science in Information Technology - Information Systems Security 3.88 GPA

University of Phoenix

Associates in Business Administration and Computer Processing (Dual Degree) 3.95 GPA

Lansing Community College, Lansing MI.

PROFESSIONAL TRAINING

Project Management Professional, Information Systems Security Professional

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