Customer Service Representative
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Profile
David Hardy
Middle Office Analyst
***********@*****.***
Bronx, NY 10466
Willing to relocate anywhere
Authorized to work in the US for any employer
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team. Work experience
Treasury Operations Analyst
Bank Hapoalim - New York, NY
January 2023 to August 2024
Job Summary:
● Responsible for the processing, settlement, confirmation and reconciliation of all investment products. Including CD'S Commercial Paper, ABS, MBS and other fixed income securities.
Main Duties and Responsibilities
● Process, confirm, reconcile and settlement all trades for investment portfolio. CD'S, School District and Public Finance Desposits, Death Calls and other fixed income securities in the OPICS system.
● Book general ledger entries (FTM) in IBS for IND and CDARS activity.
● Wire all fees through Gifts Web wire system.
● Daily preparation of thr Monetary Recap report. Daily rate interface reports. Funds Held and FRB Daily P&I reports.
● Interact with trading room and customers with all issues related to investments.
● Reconciliation of all NOSTRO accounts and Process all FTM'S for related fees and FX transactions.
● Weekly Citibank and BONY weekly fees and service charges. Treasury Specialist
NORD/LB - New York, NY
December 2021 to October 2022
Treasury Settlements of all booked and executed deals. Swift payments for month end settlements. The daily proof of the Big 4 and reconciliations. Call loan interest payment processing. The booking and confirmation of all Commercial paper and Certificate of Deposits in the Avalog system daily reporting loan and lending teams. Daily reporting of all SOFR & LIBOR rates to middle office and team leaders. Identity and resolve all trade discrepancies and the timely execution of all trades Personal Assistant and account
ROKKIT INC - New York, NY
August 2015 to April 2020
EMPLOYMENT HISTORY
Personal Assistant to CEO at Rokitt Inc, New York City August 2015 — April 2020
● Worked well independently and on a team to solve problems.
● Served as a friendly, hardworking, and punctual employee.
● Organized and prioritized work to complete assignments in a timely, efficient manner.
● Worked to support the company mission and adhered to company protocol at all times.
Overnight Manager Guest Services
Hyatt Regency Hotel - Jersey City, NJ
January 2009 to August 2015
Overnight booking and check in of all guest transportation services for all guest and travel arrangements and NYC tours,
Payroll and check processing weekly and monthly transaction statements for parking and transportation services.
Senior team leader of all operations in Guest Services and transportation services. Monthly accounting statements for all transactions bank receipts and bank deposits Treasury Operations Specialist
Mizuho Corporate Bank - Jersey City, NJ
September 2006 to January 2009
Processing and settlement of all time deposits
Payments Roll overs and monitoring fail.s, wire transfers account payable and receivables
Daily reconciliation of all suspense and over night trade fails. Daily Federal Reserve Bank proofs and system opening and closing daily Reporting and trade fails to front and Mid office for trade resolution and buy back write offs and swaps
Middle Office Analyst
Treasury Repo Administrator Sumitomo Mitsui Bank - Jersey City, NJ January 2004 to December 2008
Treasury Repo Administrator
Daily trade settlement and reconciliation of U.S. Treasuries, deliveries, receivables, repos and futures
Repricing and the execution of all broker fees and payments Ensure the timely and accurate settlement for U.S Treasury and Domestic Securities Daily rate adjustment and file maintenance and daily roll over rate adjustments Process of all daily activity in FICC
End of day proof of all payments delivered and received on a daily basis with month end reporting
Foreign Exchange Migration
Deutsche Bank - New York, NY
August 2001 to January 2006
Monitored and controlled payments processed to expense account for overnight processing for failed trades.
Pending disposition of failed trades through clean ups write offs Daily and monthly reporting to front and mid office of trade discrepancies and coordinate and timely manner to correct these failed trades.
● Worked well independently and on a team to solve problems.
● Served as a friendly, hardworking, and punctual employee.
● Organized and prioritized work to complete assignments in a timely, efficient manner.
Back Office Operations
Morgan Stanley, Brooklyn Center - Brooklyn, NY
May 1998 to July 2001
Securities Maintenance & Control Unit
Monitored daily trade activity buys, sells, FRB,DTC payments PDQ early morning proof of all trades coming informing mid office of all trade positions long and shorts.
DWAC Trades settlements with third party banks and brokerage firms for USD and FX payments,
FC buy ins coordinated settlements for failing trades with banks and brokerage firms to resolve trade issues with pair offs.
To minimize the firms exposure in capital markets
Back Office Operations
JP Morgan - New York, NY
November 1987 to March 1998
Trade processing and Settlements through the Federal Reserve Bank and Depository Trust
Daily funding and allocations of positions for daily trade cycles Updating mid office with daily FX rates for long and short positions of trades Daily proof of all trade activity for all buys, sells buy backs Investigated all I.P trades and resolved cancellations and other other trade discrepancies
Emerging Markets
Reconciled differences regarding BRADY BONDS for the countries of Poland,Panama, Ecuador
Investigated and settled outstanding loans on these bonds to help restructure these countries financial markets.
Education
High school diploma in Accounting and Finance
Louis D Brandeis High School - New York, NY
September 1985 to June 1989
Skills
English
Asset management
Cash flow analysis
Management reporting
Customer service
QuickBooks
Distributed systems
General ledger accounting
Visual Basic
Research & development
Account management
Payroll
Customer support
Corporate finance
Office manager experience
Research
Supervising experience
Balance sheet reconciliation
Leadership
Microsoft Word
Administrative experience
Account reconciliation
Analysis skills
Project management
Financial analysis
Business analysis
Bookkeeping
Microsoft Excel
Databases
Loan processing
Windows
Order management system
Financial services
Management
Relationship management
Documentation review
Reconciliation Swift payments processing Critical thinking and problem solving PROFILE Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking, and ready to join my next team.
Business development
Relational databases
Bloomberg
Accounting
Do you want to add any of these skills?
Do you want to add any of these skills?
Financial Report Writing
Forecasting
Journal Entries
User Interface (UI)
Financial Statement Preparation
Internal Audits
Certifications and licenses
Certified Treasury Professional
Do you want to add any of these?
Do you want to add any of these?
Certified Notary Public
FINRA License
CPA
Skills tests
Basic bookkeeping - COMPLETED
June 2021
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Work style: Reliability - PROFICIENT
August 2021
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Attention to detail - PROFICIENT
August 2021
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Work motivation - PROFICIENT
August 2021
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Customer service - COMPLETED
August 2021
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Call center customer service - PROFICIENT
September 2021
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Administrative assistant/receptionist - PROFICIENT September 2021
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Customer focus & orientation - PROFICIENT
September 2021
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Data entry: Attention to detail - PROFICIENT
September 2021
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General manager (hospitality) - COMPLETED
November 2021
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Filing & organization - COMPLETED
November 2021
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Working with MS Word documents - COMPLETED
November 2021
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Front desk agent (hotel) - COMPLETED
November 2021
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Sales skills - PROFICIENT
November 2021
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