Human Resources Case Management

KUKUTLA WORKDAY

HARIKA HCM SPECIALIST

PROFILE

successful experience in Workday and a

Master’s in Human Resources. Subject

matter expert in Workday HCM and

integrations with hands-on experience in

large-scale, global and full life cycle events.

Recognized consistently for performance

excellence and contributions to success.

Pursuing new professional challenges

with a growth- oriented company.

CONTACT

WEBSITE:

www.linkedin.com/in/harika-

kukutlaa093aab4

EMAIL:

*************@*****.***

TECHNICAL SKILLS:

• Workday

• Service Now

• Taleo

• Salesforce

• My Access

• GR8 tool

• NUSU

• Oracle Cloud

WORK EXPERIENCE

Quest Diagnostics – Admin HRSC Support

July 2022- Present

• Perform administrative Human Resources tasks accurately according to written instructions/procedure/documentation and manager direction.

• Complete transactions and data entry in various HR systems.

• Accurately and thoroughly document work activities in a case management system and in a report-out to manager/colleagues as required.

• Communicate effectively and timely with customers through written communications in a case management system.

• Identify patterns and recommend process improvements where appropriate.

• Meet accuracy, productivity, and turnaround time / Service Level Agreement goals per assigned task.

• Work closely with other team members on research, issue resolution, and other operational activities.

• Develop working knowledge of functional areas of Human Resources and key processes to route work appropriately.

EA sports- People Operations Coordinator

• Perform HR specialist activities related to new hire paperwork and internal movements

• Focus on identifying trends, determining root cause of problems, predicting future implications and determining solutions to drive effective business decisions.

• Support and manage HCM System (Workday) and related business data and processes.

• Identify patterns and recommend process improvement idea

• Work with internal teams on operational activities

• Perform tasks accurately according to set procedures/documents and project requirements

• Part of Audit team to rectify errors and improve efficiency. November 2021- June 2022

HCM Specialist with around 6 years of

PHONE: 807-***-****

SKILLS:

• MS Office

• Fast learner

• Verbal and written

• communication

• Self-motivated

• Time management

Decision making

• Multi-tasking

ACCOMPLISHMENTS:

• Star of Month- January 2020

• Star of Month- March 2020

• Star of Month- August 2020

• Excellence in Quality- August 2020

• Certificate of appreciation- 2020

• Thank you award for AVAYA testing

project

• Certificate of Appreciation-

February 2021

• Star of Month- March 2021

CERTIFICATIONS:

• Workday HCM

• Salesforce

• Service Now

Dupont- HCM Specialist

2019 – 2021

• Performs shared service analyst activities specific to the human resources function. Maintains and processes confidential information, forms and records in Workday and Service Now.

• Support and manage HCM System (Workday) and related business data and processes.

• Focus on identifying trends, determining root cause of problems, predicting future implications and determining solutions to drive effective business decisions.

• Assist the Recruiting Team on On-boarding Process.

• Work on day-to-day business transactions in Workday. Processed New Hires, Promotions, Employee Separations, and other Life Cycle Event.

• Processed Data Changes and Paper work including Promotions, Demotions, Transfers and Ad-hoc Wage salary changes.

• Created/updated process related documentation, to ensure that all necessary documents and approvals have been received and information is entered accurately.

• Resolved errors related to Job or employee Information, Conduct Data Quality reviews, monitor and correct Processing Errors.

• Performed other related duties as assigned, assist Team members with problems, concerns, or questions relating to Sup Org update, simplify, and enhance processes, procedures, and technologies.

• Maintained Employee Files and records to meet recordkeeping requirements

• Assisted team members when unique or complex HR

situations arise requiring deeper expertise, suggest methods to simplify process.

PROJECTS:

• AVAYA Communicator Testing

Worked with global communications team in testing scripts and setting up of AVAVYA communicator application for all service centers for routing employees and stakeholders to concern teams as per their requests.

• Performance Appraisal project Worked with Talent leaders globally in collecting performance ratings for on-site and off-site employees and setting up the records in Workday to calculate hikes for financial year

• Small model to large model conversion-

Setting up of supervisory organizations and providing security roles to employees as per project requirement in D12 tenant

•

Key Responsibilities:

Long Service Award SPOC-

Worked on Long service employee recognition on monthly basis appreciating their tremendous service for ASEAN countries. Informing managers about the long service of employees and initiating recognition award payments for employees in Workday

Quality Auditor & Payroll Auditor-

• Member of the Internal Auditing Team. Create quality reports and maintain team dashboards to improve team performance and improve process efficiency.

• Member of the Payroll Auditing Team and assist the Local HR's with the identifying the errors/gaps in Pay. Working on Monthly reports for monitoring the Pay gaps caused in the ASEAN Countries and reporting the same with the HRBP’s.

System and Integration Team Support-

• Worked on EIB’s to load the new data (mass loads).

• Work with business team to review report requirements

• Assist with Data clean up, extraction/load and data validation. Talent Admin-

Worked on year end performance review process for global locations and help employees and managers with mid-year reviews and goal setting process. Help employees to update talent cards and start development plans in Workday.

Supervisory maintenance Spock for ASEAN Countries

Review and analyze supervisory organizations requirements and make necessary changes as per business requirements and approvals from leads on monthly basis. FADV Team Reports:

Working with the third-party Team on weekly calls and BGC trackers for smooth flow of Background checks for New Hires and work for approvals on the reports if needed Support Projects:

Assist and work with different team members and help in ongoing projects like Regression testing and SNOW testing in setting up the project related tasks and build documentation work EDUCATION:

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY- Hyderabad Heavy course-work including accounting, business laws, performance management and human resource practices. Gained performance-oriented perspective that considers planning, organizing, performance management and training programs, GPA: 9.4/10

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