Customer Service Executive Assistant

Curriculum Vitae

Personal Data:

Name : Riham Tahoun

Nationality : Egyptian

Date of Birth : 1989

Gender : Female

Phone Num. : +1-315-***-****

E-mail Address : ************@*****.***

Educational Background:

Graduated from Faculty of Law, English Department, Alexandria University.

Certification of translation in: Commercial and Petroleum Contracts, Maritime and Aviation Contracts and Documents, Writing and Drafting Legal Contracts.

Employment History:

From February 2018 to present working Full time, Home Based English/Arabic Telephonic interpreter for Unity Services in Legal and Medical Interpretation. Unity services clients are LionBridge and Language Link who have contracted with many clients such as Cisco, Allaince Operations, Best buy Inc, State Court Hearings, Cover Virginia, Direct Express, Garden City Group, Geico car insurance, Greenridge Insurance, Hallmark Insurance, Health Services Ambulance, Hospitals, Hower County Detention Center, Hudson Valley Federal Credit Union, Kirby Inland Marine, Laurie Children Hospital, Social Security Administration, Xerox, johnson Johnson.

Job Description:

-Answering incoming calls via a voice portal from the company’s clients and their representatives who need an interpretation service to be able to assist the Limited English Proficiency who is the consumer who need an interpretation to the target language that is his native tongue.

From April 2018 until December 2020 working part time (Home Based) as a Programming Director & Customer Services Manager at The jellyFEST Film Festival.

Job Description:

-Sourcing the best Short, Feature, Animated Films and Music Videos possible for the festival.

-The 1st point of communication with all filmmakers from around the world.

-Handling everything related to the company’s social media accounts.

-Keeping records and updating an organized data base into the Hub Spot CRM system.

-Making sure all work is done before meeting the deadline.

From February, 2012 To March 2017 Working (PT) as a freelance English transcriber and transcriptionist at Appen.com

From September 1, 2016 to October31st 2016 English Teacher in Bright Stars British Nursery.

Job Description:

Teaching all 3-5 kids to learn colors, letters, Animals in a modern way through songs and smart TV. to have prepare them for school interviews.

-Teaching them science in a practical way through Arts and Craft activities.

-Teaching kids from 5-7 (first graders) English grammar and their school curriculum through fun games.

From April 2nd to August 15th full time translator of Power Rangers, kid's TV show at MIND for Information Technology & Media.

From October 1st To October 10th 2011 Assistant President of Festival in (Alexandria Film Festival for Mediterranean Countries), Organized by Egyptian Association of Film Writers and Critics.

Job Description:

-Following up festival schedule with the International Jury members.

-Translating conversation and discussions that happened between president of festival and jury members.

From August 17th To August 27th 2011, Agency Producer for Media Air Carat advertising agency on advertisement project for both clients Nokia and Universal - in Shariaa Abdelaziz TV serial Starring by Egyptian actor Amr Saad.

Job Description:

-Helping and facilitating that the shots required are taken for Nokia and Universal.

- keeping track of production schedule with both Nokia and Universal Teamwork.

-Daily recording the shots required, comparing it all and updating the agency.

From June 18th To June 30th 2011 Assistant Producer with PH “Seven Film and Studio” for: Leo Burnett agency on project Ceramica Royal Photo Shoot Campaign.

Job Description:

Making Quotations, hiring crew and supervising the work of the other professionals involved with technical and administrative production details that require the most immediate attention such as keeping track of production schedules, following, taking production notes, filling out production forms, and keeping track of different program material.

From May 1st To May 28thth 2011 Line Producer with PH “Light House Films” for :

1.“Strategies” agency on project Afia Oil Tv ad Directed By Marwan Hamed.

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2.“JWT” agency on Satirical comedy project campaign for Nestlé Dolceca Product Directed by Omar Hilal.

Job Description:

Responsible of the technical and administrative production details that require the most immediate attention such as keeping track of production schedules, following, taking production notes, filling out production forms, and keeping track of different program material and supervising the work of the other professionals involved.

From August 2010 to March 2011, Post producer at PH “A Film Production”.

Job description:

-Running the company on behalf of the Producer Mr.Ayman Abdel Menaam, receiving and replying emails, making quotations, arranging and supervising post production process starting from client’s brief till mastering final cut tapes stage.

Projects:

-Several TV. Commercial Campaigns for “L’Oreal’s Garnier products” starring by Hend Sabri (Colour Naturals, Fructis and Eye roll on tapes etc) Publicis Graphics-Cairo Agency.

-TV. Commercial Campaigns of “Oral-B” dental care products toothbrushes for Publicis Graphics Cairo Agency .

Full Time Producer:

Several Photo shoot projects for client “Giggles” kids wear, photographed by Hatem Elgammal.

From September 2009 to May 2010, training and gaining experience at Zad Communication and Production llc. Owned by International actor Amr Waked

Assistant Producer: full time

A short Drama movie for the EU and The National Council for Human Rights

- Job description:

I was responsible for representing the interests of our client and making sure that the aims of the project are met, supervising the work of the other professionals involved.

Producer: Full time

The Egyptian Food Bank commercial Photo Shoots

Assistant Producer: full time

The Egyptian Food Bank commercial

- Job description:

I was responsible of the technical and administrative production details that require the most immediate attention such as keeping track of production schedules, following, taking production notes, filling out production forms, and keeping track of different program material.

Project Coordinator: full time

Promoting Safe Migration and Alternatives for Egyptian Youth IOM Campaign.

Project Assistance: Full time

Tetra Pak Safe Milk Campaign

Project Assistant: Full time

Development of UNAIDS M&E training (brochure, agenda, list of participants)

Project Assistant: full time

Production of a documentary that highlights the importance of integrating person with disabilities in the labour Market

English-Arabic Translator: Full time

Job Description:

Translating movie Script from English to Arabic.

Computer Skills:

HubSpot CRM System.

Windows & MS Office

Apple user

Internet user (research)

Languages:

English – Native Like

Arabic – Mother Tongue

Function Skills:

Researching

Creative

Communication skills

Respecting teamwork

Active and Innovative

Ability to work under pressure

Interactive and fast learner

Interests:

Art

Traveling

Helping people

Reading

Making new social relationship

Reference:

Furnished upon request.

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