Unified Communications It Operations

Joseph J Castelli

Wellington, ***** FL 561-***-**** ***************@*****.***

Personal Summary

Seasoned IT leader with over 30 years of experience in network infrastructure, unified communications, and IT operations. Adept at designing and managing complex voice and data networks, optimizing IT budgets, and driving operational efficiencies. Proven track record of delivering high-availability systems, enhancing performance, and implementing cost-saving solutions. Skilled in leading cross-functional teams, mentoring staff, and fostering a culture of continuous improvement. Expertise in network security, cloud technologies, and vendor management, ensuring robust and scalable IT environments. Committed to delivering reliable, high-performance technology solutions that align with business objectives.

Skills

Mentorship and Training

Adaptability and flexibility

Vendor and stakeholder relations

Communication and collaboration

Leadership and Team Management

Problem-Solving and Critical Thinking

Project Management and Strategic Planning

IT Security and Compliance

IT budgeting and cost optimization

Network Infrastructure Design and Management

Unified Communications and VoIP Systems

Cloud and Virtualization Technologies

Systems Administration and Database Management

Disaster Recovery and Business Continuity Planning Current Work History

NETWORK / UNIFIED COMMUNICATIONS / IOT MANAGER 08/2022 - 02/2025 The Seminole Tribe of Florida - FL

Lead a team of 15 IT professionals, managing a $13M budget to ensure secure and reliable voice and data communications across multiple Seminole Tribe reservations in Florida. Oversee the design and management of highly redundant network infrastructures, leveraging SD-WAN, Low Earth Orbit satellite communications, private fiber networks, and MPLS technologies. Optimize IT operations by enhancing team performance, implementing first-call resolution strategies, and improving network reliability to support mission-critical services. Developed and deployed a real-time performance and customer satisfaction matrix, driving efficiency, service improvements, and proactive issue resolution.

NETWORK MANAGER 11/2003 - 08/2022

The City of Miramar - Miramar, FL

Oversee network operations for the City of Miramar, managing a team of two professionals and a $1M+ budget to support critical IT infrastructure across all city departments, including Police, Fire, Public Works, and Utilities. Architected and implemented resilient voice and data networks, ensuring high availability and continuity of operations, including infrastructure supporting the Unified Command Center for emergency management. Led cost-saving initiatives, including the transition to a new voice services provider, reducing costs by $100K over three years, and upgrading the City's backbone network to Comcast Fiber, enhancing reliability and redundancy while saving $1.5M over five years.

Directed large-scale IT infrastructure projects, including a $1.6M Cisco Unified Communications deployment, citywide Cisco Meraki Wi-Fi enhancements, and automation solutions that generated over $60K in annual savings. Played a pivotal role in major capital improvement projects, including the development of a new City Hall and cultural and community centers, ensuring 99%+ system uptime while optimizing network performance, security, and cost efficiency.

ASSIGNED TO CITY OF MIRAMAR 04/2003 - 11/2003

Robert Half International Consultants - Miramar, FL Provided technical expertise for the City of Miramar's infrastructure modernization, including rebuilding City Hall and expanding Police and Fire Stations with upgraded network and telecom systems. Led the redesign and implementation of network and telecom infrastructure, deploying Cisco 2600, 3200, and 6000 series routers to enhance connectivity and reliability. Designed and implemented remote office solutions, including Citrix MetaFrame, wireless PDA/Pocket devices, and a new Nortel PBX and VoIP system to improve communication efficiency. Delivered technical staffing solutions for premier organizations through Robert Half, supporting complex e-business, web development, enterprise application development, and technical system support projects. ASSIGNED TO FLORIDA DAY CRUISES 04/2002 - 08/2002 Florida Day Cruises - TX

Designed and implemented a resilient network infrastructure for Florida Day Cruises' casino ships, ensuring seamless connectivity despite operating over three miles offshore. Developed three independent yet integrated networks (Corporate Office, Ticket Counter, and Ship) that function autonomously and synchronize upon reconnection.

Engineered a solution to maintain data integrity and system synchronization across disconnected environments, optimizing operational efficiency.

Supported casino ship operations by addressing technical challenges unique to maritime environments, enhancing network reliability and performance.

NETWORK MANAGER 12/2000 - 12/2001

SoftMountain, Inc

Designed and implemented a scalable corporate network and voice infrastructure to support SoftMountain's growth while minimizing upgrade costs.

Assessed office network hardware and collaborated with vendors to deploy critical systems, including email, web, data lab, and evaluation platforms.

Engineered two separate networks using 3COM switches to ensure proper separation between corporate and development environments, enhancing security and efficiency. Provided end-user support and help desk services, while also managing vendor contracts and overseeing project implementations to align with business objectives. SYSTEMS ENGINEER 04/2000 - 12/2000

MDY Advanced Technologies - New Jersey, USA

Designed and deployed a scalable corporate network and voice infrastructure, optimizing performance and reducing long-term upgrade costs to support company growth. Evaluated office network hardware and partnered with vendors to implement essential IT systems, including email, web, data lab, and evaluation platforms.

Engineered secure and efficient network segmentation using 3COM switches, ensuring proper separation between corporate and development environments.

Provided comprehensive end-user support, managed vendor contracts, and led IT projects to align with business objectives and operational needs.

SENIOR TECHNICAL OFFICER 02/1997 - 04/2000

The Chase Manhattan Bank

Spearheaded the seamless integration of office systems and business-critical applications, delivering zero-intervention deployment for end users.

Engineered and executed enterprise-wide software distribution strategies using ZEN, WinInstall, and Citrix MetaFrame 1.7, ensuring flawless global implementation. Optimized application packaging and deployment processes across Chase Manhattan Bank's corporate, retail, and private banking divisions, enhancing operational efficiency. Advanced from System Consultant to Senior Technical Officer, driving innovation in IT infrastructure and revolutionizing software distribution for 70,000+ employees worldwide. DIRECTOR OF TECHNICAL SERVICES 11/1996 - 01/1997 Soma Solutions

Company Overview: Soma Solutions was a system integrator specializing in system repair in Hospitals and other health-related clients

They also attempted to market web-based services such as website design As a Director of Technical services, I planned and managed the office relocation, training, and upgrading of technical staff skill sets

I also worked with customers to resolve service and upgrade issues Soma Solutions was a system integrator specializing in system repair in Hospitals and other health-related clients They also attempted to market web-based services such as website design NETWORK ANALYST / I T SUPERVISOR 11/1994 - 11/1996 Richard A. Eisner & Co LLP

Revamped the firm's network infrastructure, resolving IBM Token Ring and Novell NetWare 3.12 issues to eliminate single-point failures and ensure seamless connectivity. Engineered and deployed network firewalls and wide-area data connectivity solutions, strengthening security and optimizing firm-wide data flow.

Provided expert support for the Lotus Notes mail system, ensuring reliable communication and collaboration across the organization.

Played a pivotal role in stabilizing IT operations following the firm's office expansion, enhancing system performance and operational efficiency.

MANAGER OF PERSONAL COMPUTER SERVICES 05/1990 - 11/1994 USA Networks and The Sci Fi Channel (now called SyFY) Rapidly promoted from PC Specialist to Manager of Personal Computer Services, leading a team in developing standardized IT and data protocols.

Spearheaded the expansion of IT infrastructure, supporting USA Networks' rapid growth from 45 to 450 employees nationwide.

Managed the internal phone system and implemented cutting-edge technology solutions to enhance communication and operational efficiency.

Designed and deployed a remote editing system, enabling the Manhattan edit facility to seamlessly control air schedules and programming across multiple locations. Education

Grumman Data Systems - Associates Certificate

Computer Programming, 1985

Nassau Community College

Data Processing

Certifications

Novell Certified Engineer

IManage Certified System Engineer / iManage Certified InfoCommerce Engineer Synoptics Optivity

Certificate of Programming from Grumman Data Systems FEMA ISS 100,200,300 and 700 certificates

Microsoft: NT Server, Workstation, Windows Terminal Server, Visual Basic HP Openview

Lotus Notes Administration

Citrix Metaframe

Web site development concepts

Unix use and operations

Classes at Nassau Community College in Data Processing Hummingbird DOCS Open Document Management

Associates Certificate In Computer Programming from Grumman Data Systems Cisco CCENT. Cisco CCNA Router and Switching

Cisco CCNA Security, CNSS 4011

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