Operations Manager Customer Service
Resume:
Quincy A. Hubbard
Dumfries, Virginia 22025
*************@*****.***
Supervisor with the ability to add value and demonstrate GMP to satisfy internal and external customers. More than 10 years of high speed production/ manufacturing management experience reducing operating cost and enhancing productivity. Strong ability to drive on quality improvements. B.S. degree in Business Management and strong interpersonal and communication skills. Excellent leadership qualities.
Summary of Qualifications:
12/2018-present Plant Operations Manager
overseeing the day-to-day operations of a local Airgas branch, ensuring efficient delivery of industrial gases, maintaining safety standards, managing inventory, optimizing customer service, and driving profitability within their assigned area, all while adhering to company policies and regulations
Del Monte Fresh
07/2017- 11/2018 Sr. Operations Manager
●Manage operating costs for location, while maintaining support to ensure safety and customer satisfaction.
●Manage location specific product program, and make adjustments based on business conditions.
●Oversee Fresh Cut Production and Repack departments and personnel.
●Oversee Warehouse operations and personnel.
●Oversee Maintenance personnel and assign tasks that are essential to the operation and are completed in a timely manner.
●Communicate with General Manager daily to coordinate each day’s activities.
●Work with location staff to coordinate cost effective operation in all departments.
●Ensure all equipment is maintained in operating condition and PM’s are performed on a regular basis.
●Manage effective product rotation procedures.
●Review current and potential product issues with QA and Sales team.
●Monitor inventory count, with Office Manager, on a daily basis.
●Conduct safety meetings to ensure proper communication, and exchange of information, between departments.
Nixon Uniform and Medical Wear
10/2012- 6/2017 Production Manager
●Provide Supervision and leadership to an employee base of approximately 30 direct reports.
●Reduced rewash from 10% to less than 4% through implementation of new SOP.
●Reduced Biohazard bag cost and captured disposal costs due to improved SOP.
●Ensured that all assigned processes are completed on time and according to Company standards and adhere to all departments procedures while performing assigned duties.
●Managed, approved and monitor weekly shift payroll.
●Conducted coaching and counseling sessions for Associates as needed.
●Facilitated training for new Associates, and ongoing training for current Associates.
ASR/Domino Sugar Baltimore, MD
06/2009- 10/2012 Production Supervisor
●Successfully leading a group of 65-70 union associates that reports directly to me by ensuring proper procedures are in place and being followed for production efficiency, quality of product, employee safety, and state and federal guidelines.
●Lead continuous improvement projects with a group of senior team-leads and associates to reduce scrap/waste by 30% and reduce overtime hours by consolidating log reports to help control efficiency with less man errors, time management and downtime with focus on machine adjustments.
●Implement 5-S, Total Process Management (TPM) and Lean Manufacturing principles
●Inspects products to verify conformance to specifications and directs setup and adjustments to machines.
●Coordinates production schedules and estimates worker hour requirements for completion of job assignments.
●Evaluates needs in production for daily assignment of duties; establishes or adjusts work procedures to meet production schedules.
●Recommends improvements to production methods, equipment performance and quality of product.
●Analyze and resolves work problems, or assists workers in solving work problems.
●Maintains time and production records as required.
●Collaborates with other supervisors to coordinate activities of individual departments.
●Provide supervision of assigned employees in scheduling and daily activities, ensuring effective selection, retention, feedback, disciplinary action and performance management.
●Trains and instructs employees regarding production and equipment standards and processes. Oversees instruction, implementation and enforcement of policies as they relate to employees.
●Lead by example with ASR Code of Ethics. This includes following Company policies, standards and specifications.
●Engages in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating, and delegating.
Kroger Manufacturing, Westover Dairy Lynchburg, VA
11/2007-11/2008 Production Supervisor
●Coordinated maintenance work on plant equipment to ensure proper functioning and preventive maintenance.
●Managed and directed activities of production/sanitation department.
●Planned, coordinated, and advised dept subordinates of work to be completed daily so equipment are cleaned in a timely manner.
●Trained new employees to perform job duties efficiently and effectively.
●Coached, counseled, took corrective actions, and documented incidents related to violations or policy when necessary.
●Visually inspect plant and/or equipment to ensure cleanliness and sanitation.
●Attend production and/or maintenance meetings to discuss dept performance and/or problems.
●Transcribed Master Sanitation schedules and data reports and submit information to Production Manager.
●Walked around department to monitor cleaning and sanitation process to insure smooth flow of work. Review and resolved operations problems from subordinates
●Monitored performance of department subordinates to insure they follow established standards and procedures. Disciplined subordinates as needed.
●Completed and purchased order of chemical(s) used in CIP/COP operations.
●Completed weekly and month-end inventory of dry and liquid ingredient for product and jugs.
●Assisted and participated in walk-thru of safety inspections throughout plant with OSHA, and Kroger Inspectors.
●Conducted and facilitated Home-team and plant-wide meeting(s) regarding safety, quality, reliability.
●Closed Kroger store order bills in SCOPE.
●Planned and scheduled work hours for production employees to ensure production orders are manufactured shipped accordingly to schedule.
●Operated forklift and automated pallet jack when need for loading and unloaded product(s).
Adecco(Weyerhaeuser)/Staffmark(Virginia CandleCompany)
06/2007-11/2007 Production Supervisor 10/2005-4/2007 Production Supervisor
Check into Cash, Virginia
08/2003-02/2005 Assistant Manager
Training and Development:
1CSI team based training, Kaizen, Continuous Improvement, Leadership Essentials(EACV), Green Leadership,
BIC, Diversity, Positive Management Leadership, Behavioral Accident Prevention Process (BAPP), Kroger Mentoring, Dairy Tech Workshop (Randolph Associates), HAACP certified.
2Proficient in MS office, working knowledge of Kronos, SCOPE, EMPAC, WMS, Produce Pro.
Certificates and Awards:
1Dairy Technology Workshop- April 28- May 1, 2008
2HACCP Training Program- April 30, 2008
3Kroger Manufacturing Mentoring Program- May19-21, 2008
4The Leadership Institute Program- June 17, 2008
5Completion of the Supervisory/Management PML Program- July 21-23, 2008
6Kroger Manufacturing Presentation/Facilitation Skills- October 7-9, 2008
Education:
2002Virginia State University, Petersburg, Virginia
Bachelor of Science, Business Management, December 2002
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