Customer Service Part-Time
Resume:
Chris Lebogang Nkwane
Customer Service Agent / Team Leader
Kempton Park, Gauteng 1620
******.******@*****.***
Willing to relocate: Anywhere
Work Experience
Freelancer
USA based Companies (Remotely4U, Appen & TransPerfect & Busy Bee)-Kempton Park, Gauteng June 2021 to Present
These are part-time jobs, and these companies were responsible for offering me part-time freelancing jobs.
Remotely4U has offered me an online chat position whereby I was assisting customers online. Appen has offered me different tasks, such as taking pictures of different objects and videos with different Android phones. This was part of the data collection for their research TransPerfect has offered me an iPhone app (Siri) data collection tasks Busy Bee is a South African Event company. My duties are to set up the hall, make sure that we set up the stage and also work as Ushers
Customer Service Check-in Agent
South African Airways-Kempton Park, Gauteng
February 2017 to April 2019
Department Operations / Retail department
Certificates Awarded:
Amadeus Customer Management
Passenger Handling
Verification Of Travel Documents
Duties Use Amadeus system to check flight tickets information Check in passengers and check if the travel documents are valid and if visa is required or not.
Advise passengers about any documents that
might be required for travelling
Check if their baggage meet the required weight for travelling and always ask security questions so that we
comply with the Airline international laws.
Also deployed at the boarding gates to board different Flights and I also make sure that we don't board
Imposters.
Customer Relations Officer & Technical Assistant
SAFIKA Business Service Solution-Cresta, Gauteng
March 2015 to September 2015
Duties Invoicing & doing Quotations for Government & Private Clients Use Pastel Accounting to check statements and outstanding balances and request for Remittance advises to check which money for which invoice number has been paid or still need to be paid. Log calls using BPO system and request for parts and check the price and availability of parts. Request for meter readings when logging a call to check how many copies of paper the client has made. Use Excel to check the Contract Profitability when ordering a part in order to determine how much profit the company has made or lost.
Offer technical support to clients over the phone
Send out technicians to client to repair or service photocopying machines Call clients towards month end and take down meter readings of all photocopying machine rented by a client.
Use C-Track system to track and locate technicians where abouts. Reason for leaving Contract expired
Customer Service Agent
City Power-Johannesburg, Gauteng
June 2012 to January 2014
Department Vending & Metering (Retail Services)
Duration From 01.June.2012 - Jan 31.2014 (1 year & 6 months) Duties Assist customers face to face & telephonically Registration of new installed cash power prepaid meters and issuing out authorized free units to customers.
Log calls or report electrical faults on City Power CRM system Register meters for electricity supply using SAP system Check if customers do buy electricity on Suprima system Do daily reports about customers queries
Do Job cards for electricians
Do validation of meter readings & for billing for customers who have accounts with the City Of Johannesburg
I was also involved in co-coordinating the COJ Prepaid Smart Meter project in the region E areas like Alexandra and Rooderpoort (Tshepisong).
Reason for leaving Contract was never renewed due to lack of budget from the City Of Johannesburg Inbound Call Centre Agent & Technical Assistant
LG Electronics South Africa-Germiston, Gauteng
February 2008 to May 2011
Duties Take incoming calls & capture customer details Book service calls for LG Home Appliances and also give technical advises to clients over the phone. Take out calls & give feedback to customers
Resolve customers problems or escalate to a superior person. Book in home service calls for technicians to go out to Customers
Log calls for dealers and individual customers.
Offer technical support to clients and Dealers about cellphones, brown good and white goods Reason for leaving Contract expired
Warehouse Receiving Clerk & Front Desk Client Service Alloy Magnetic Core-Germiston, Gauteng
December 2006 to January 2008
Duties Receive stock and capture it correctly on Syspro system Dispatch drivers to clients and capture correct client's details such as client's physical address Organize courier companies to come and collect good that need to be transported and delivered to other provinces across the country.
Weigh the product and get the kilograms before we load it to the truck and also helps in up-loading heavy goods to the truck (Team work is important).
Check if the products to be delivered is correct.
Check the availability of stock on the system and check if it corresponds with the available stock in the warehouse.
Receive calls from customers regarding the availability of stock and also give them feed back regarding their queries.
Liase with my colleagues that are dealing with the production to check how far they are with clients products eg. Transformers
Reports to the Manager and update him about the production and issues that might be coursing a delay. Sell goods over the dispatch counter and receive cash from clients and cash up at the end of the Business day.
Report back to my Manager or the Owner of the company with the received cash and cheques before leaving the office.
Sales & Marketing Consultant
Nemsatz-Johannesburg, Gauteng
January 2006 to November 2006
Duties Book appointments with clients and pay them a visit in order to sell the services offered by the company and explain all the benefits.
Persuade clients in buying our services and products Make sure that I reach the required monthly target. Create my own database of clients.
Call companies and make proposal about the services that we provide and send business profiles. Search for companies on internet and book for appointments with clients. Visit companies and ask for the owner or Procurement Manager and explain the services that we provide . Make follow ups and courtesy calls to existing clients and non-existing clients. Reason for leaving Company was closed down due to lack of funds Customer Service Agent
AA Travel Experience
March 2005 to November 2005
Duties Issuing of International Drivers License
Issue AIG Travel Insurance and AA membership
Take passport photos to be used on international drivers Sell AA motor products to be used abroad
Assist clients with car rental bookings for when they arrive or depart in the country. Book air tickets as well.
Call Centre Team Leader
Sundial Telemarketing Services-Centurion, Gauteng
March 2003 to January 2005
Duties: Started as an agent; selling contract cellphones; Insurances covers such as FNB Life covers and Alexander Forbes Accidental cover Explain the benefits and capture client's details
Also, do cold calling as well
After 4 months, I was promoted to a team leader position, and I was responsible for a team of 8 people. My duties were to motivate them and make sure that we all worked together as a team in order to reach our sales target.
Reasons for leaving Liquidated
Education
Online Course in Occupational Health and Safety Management iQ Academy - Johannesburg, Gauteng
November 2024 to Present
Subjects/Modules
Safety Culture
Personal Ownership of Safety
Management's Role in Safety
Safety Practitioner
Office Safety Management
Hazard Identification
At-Risk Behaviors
Unsafe Practices
Risk Assessment
Evaluation Tools
First Aid
Construction Industry
Confined Space
Certificate in Airport courses
SAA Learning Academy - Kempton Park, Gauteng
February 2017 to March 2017
Certificate in Customer Service certificate
Alusani skills & Development - Johannesburg, Gauteng April 2008 to April 2008
Certificate in Institution
Carlson Catering Training Centre
2003
High School (matric) in English, North Sotho, Geography, Mathematic, Physical Science, Biology & Computer Basics
U.S Mitzvah School - Sandton, Gauteng
January 2000 to January 2001
Skills
• Customer Care
• Customer Service
• Customer Support
• CSR
• Bilingual
• Call Center
• Computer literate, Communication skills, listening skills, persuading selling skills and problem solving skills (10+ years)
• Pallet jack
• Customer service
• Picking & packing
• Sales
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