Customer Service Virtual Assistant

Rachel L. Martens

825-***-**** ************.******@*****.*** Edmonton, AB

Summary of Qualifications

Over 21 years experience in bookkeeping, administration and customer service roles. Proficient with current office and computer technology including advanced Word and Excel. Exceptional customer service skills and ability to work successfully in a fast-paced environment. Organizational, Time management, Detail-Oriented, Communication, Customer Service, Problem Solving, Critical Thinking, Multi-tasking, Teamwork, Assertiveness, Cooperation. Experience

Freelance Computer Consultant & Virtual Assistant 2008 - Present Martens Hosting Edmonton, AB

Met with clients virtually, over the phone and in-person to determine the requirements of their business tasks. Tasks vary depending upon client need. Portfolio available upon request. Sales and Catering Coordinator 2021 – 2023

Chateau Louis Hotel & Conference Centre Edmonton, AB Met with clients virtually and in-person to determine the requirements of their event. Performed B2B communication. Sourced vendors for events and negotiated pricing. Responded to email inquiries and handled incoming/outgoing phone calls. Trained new staff and created templates using Microsoft Word.

Administrator/Bookkeeper 2008 – 2020

B&R Gibb Farms Corp. Lintlaw, SK

First point of contact with vendors and clients. Controlled budget limits for equipment and product purchases. Processed payroll using QuickBooks. Prepared financial reports using Microsoft Excel. Performed market research to forecast upcoming farming season. Software Developer 2006 – 2007

Livestock Veterinary Services Picture Butte, AB

Built MS Access-based application to increase efficiency of cattle export by uploading real-time age verification. Designed and developed Animal Health Medical Supply and Lab Management software.

Office Manager/Bookkeeper 1994 – 2003

RTR Industrial Insulation LTD. Innisfail, AB

Performed all bookkeeping duties. Prepared payroll and administered benefits to staff. Managed inventory of office supplies. Contacted vendors and issued purchase orders. Created and maintained an organized filing system.

Education/Certifications

● Computer Information Technology: Diploma with Honours, 2006, Lethbridge College

● Community Support Worker: Certificate with Honours, 2021, Bredin College

● Proserve, Reel Facts, Protect Security Staff training; NorQuest: Time Management, NorQuest: Communication, NorQuest: Conflict Resolution, Standard First Aid w/CPR, WHMIS

● The Good Life: Lessons from the Longest Study on Happiness, Certificate, 2024

● Building Rapport with Customers, Certificate, 2024

● Customer Service for Any Sector: Tips from a Hospitality Expert, Certificate, 2024

● WordPress: Everything About Plugins, Certificate, 2024

● Technical WordPress SEO, Certificate, 2024

● Visual Studio Code for Web Developers, Certificate, 2024

● Troubleshoot and Repair Your WordPress Website, Certificate, 2024

● WordPress: Introduction to Custom Block Building, Certificate, 2024

● Building a Small Business Website with Open Source WordPress, Certificate, Certificate, 2024

● Intro to Statistics/Spreadsheets, Certificate, 2023

● Foundations: Data, Data, Everywhere, Certificate, 2023

● Administrative Assistant Applications, Certificate, 2023

● Microsoft Excel 2019, Certificate, 2021

● Intermediate Microsoft Word, Certificate, 2021

Volunteer Experience

WIN House, Edmonton Food Bank, Edmonton Manna Market, Lintlaw Recreation Centre, Lintlaw Mud Bogs, Kelvington Library

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