Customer Service Information Technology

ADAM SECUNDA

***********@*****.*** 386-***-**** New Smyrna Beach, Fl. 32168

Summary

Skilled and Personable Computer Technician proudly offering over 12 years of experience in upgrading systems, installing network components and providing services in all areas of Information Technology. Well versed in task prioritization, exemplary customer service and troubleshooting.

Skills

Troubleshooting and Diagnostics

Interpersonal Skills

Technical Troubleshooting

Hardware and Software Repair

Customer Service Support

Computer Diagnostics

Teamwork and Collaboration

Help Desk Support

Microsoft Windows and Office

Experience

11/2022 - Current

A3 Staffing

Dallas, TX

IT Technician Contract Ongoing

Ongoing contract IT work when available for various local clients in the Seminole and Orange County Area

On Site Customer Service for end users

Network Cataloging and Inventory

07/2021 - 10/2021

PRC Alliance Relief Centers, N

Daytona Beach, Florida

IT Technician

Troubleshoot hardware, software, and networking related issues.

Desktop support for staff.

Ran data, phone, and security camera cables.

Enforced proper security rights, including removing and adding users.

Created new user accounts for IT services.

Resolved end users support issues.

Installation of personal computers and printers.

IPad/Tablet and telephone handset troubleshooting and configuration.

Troubleshooting CAT 5/6 cabling issues.

Troubleshooted for Microsoft Windows (7, 8, 10) and Office (2013, 2016, and 365).

Maintained system backups; updates, modifies, and manages directories, files, and programs.

The job require travel from 9 different medical office locations in Volusia and Seminole Counties.

12/2020 - 07/2021

Tetra Tech

Maitland, FL

IT Logistics Coordinator

Coordinates and diagnose technical problems for information technology issues.

Provides technical support involving mobile devices, desktops, laptops, and network services for field service users and domain users. Troubleshooting remote connectivity issues.

Tasked with providing ticket status updates to manage end-users.

Prioritize Helpdesk tickets and documents issues and resolutions thoroughly in Help Desk software.

Correct hardware and software problems on laptops and mobile devices.

01/2019 - 03/2020

Novasyte LLC

Carlsbad, CA

Field Service Technician- Contract

Employed as a contractor through Novasyte; with BD Global Medical Technology.

This position includes travel to different hospital locations throughout the U.S.

Tasked with repairing and maintaining medication dispensing systems and equipment used within hospitals.

Respond to service calls at hospital locations to diagnose and repair medication dispensing systems.

Evaluate, troubleshoot, repair, and escalate service orders as required.

Troubleshoot common hardware/software problems related to medication dispensing systems.

Responsible for understanding and use of electrical, mechanical and optical test equipment, test features and procedures.

06/2018 - 10/2018

Christie Lites US Headquarters

Orlando, FL

IT Help Desk-Contract

Ensured proper computer operation so that end users could accomplish their business tasks at their stations.

Problem resolution involved the use of diagnostic and help request tracking tools, as well as required that the individual give in-person, hands-on help at the desktop level.

Acted as an escalation point for advanced or difficult help requests.

Record, track and documented the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Applied diagnostic utilities to aid in troubleshooting and accessed software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.

Installed desktop software using System Center Configuration Manager.

09/2017 - 05/2018

NSC Global LLC/ Atos / Siemens, Siemens Energy

Orlando, FL

Desktop Support Engineer- Contract

Provides an effective interface between users and service providers\Service Desk, including external commercial suppliers\OEMs where applicable.

Assists users in making more effective use of desk-top systems, products and services.

Makes initial diagnosis of any problems and advises known solutions where applicable.

Installs or removes hardware and/or software, using supplied installation instructions and tools; follows agreed standards.

Conducts tests of the hardware and/or software affected using supplied test procedures and diagnostic tools.

Documents results in accordance with agreed procedures.

Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.

07/2014 - 08/2017

Finfrock Construction

Apopka, Florida

User Support Administrator

Primary responsibility includes install, maintain, and support Finfrock organization's information technology systems.

Oversees the company's' LAN, WAN, VOIP, intranet and internet systems. Test components to ensure software/network function.

Performed customer service to assistance employee's requests and issues related to computer systems, software, hardware, desk phones, mobile devices and printers.

Set up and program new employee peripherals, landlines and cell phones.

Windows 7, 8, 10, Bluebeam PDF Revu, Kronos Software, In-house software/Structure Works, In-house Xcelerator, Office 2010 Suite, Autodesk Revit.

12/2013 - 03/2014

Robert Half Technology IT Solutions, 700

Juno Beach, Fl.

PC Technician- Contract

Windows migration from Windows XP and transferring the user's data from Windows XP to Windows 7 Pro.

Updating Nexterenergy factories software, traveling to worksite.

Performed all diagnostics and analysis to trouble-shoot and repair equipment to include software and hardware in a timely and efficient manner.

Performed testing of VPN connections through the use of dedicated connections, virtual tunneling protocols, and traffic encryptions.

Performed basic and complex software and hardware diagnostics, repair and delivery.

11/2011 - 05/2014

Virtual Driver Interactive

El Dorado Hills, California

Field Service Technician

Provides repairs, upgrades, and maintenance for Virtual Driver equipment and products to include Virtual Driving Simulators.

Performing all diagnostics and analysis to trouble-shoot and repair equipment to include software and hardware in a timely and efficient manner as well as remote desktop diagnoses.

Knowledge of basic Virtual Driver and Software maintenance to include Street Ready, Street Ready Unlimited, IPASS, VDDC, Windows Based Applications, and Virtual HD.

Installed and performed testing of VPN connections through the use of dedicated connections, virtual tunneling protocols, and traffic encryptions.

Responsible for understanding and use of electrical, mechanical and optical test equipment, test features and procedures.

Field Service Technician for the Company 11/2011-5/2013

PC Technician Contractor 4/2014-5/2014 for ongoing service in Northern California

Education and Training

12/2023

Orlando, FL

Cybersecurity Certification in Information Technology

University of Central Florida

06/2010

Daytona Beach, FL

A+ Certification classes

Daytona State College

Sanford, Fl

Information Systems Technology-Network Track Some Courses

Seminole State College

Gainesville, FL

Networking Administration Courses

Santa Fe College

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