Service Representative Customer

JASON ABBOTT

Date of Birth: February *, ****

Email: *********@*****.***

Phone: 606-***-****

PROFILE

A highly skilled and dedicated professional with a strong background in the customer serviced field, e.g., call centers, IT, etc.], seeking opportunities to leverage my expertise and contribute to organizational success. Currently looking for new challenges to apply my technical and leadership abilities.

PROFESSIONAL EXPERIENCE

COMPUTER OPERATOR/IT SPECIALIST, GENERAL DYNAMICS; BARBOURSVILLE, KY — DECEMBER 16, 2024 - PRESENT

• Helped troubleshoot

• Assisted VA and other medical employees gain access to certain applications in order to fulfill their duties.

• Provided strategic insights to improve processes, productivity, and operational efficiency. CUSTOMER SERVICE REPRESENTATIVE, KENTUCKY

UTILITIES; MIDDLESBORO, KY — APRIL 2024 - SEPTEMBER 2024

• Communication with customers

• Relaying bill information

• Setting up budget and payment plans

SKILLS

1. COMMUNICATION SKILLS

• Clear and Concise Speaking: The ability to explain information clearly and efficiently is essential.

• Active Listening: Understanding the customer’s issue by listening attentively and asking clarifying questions.

• Tone and Voice Modulation: Using a friendly, calm, and professional tone to build rapport and ease customers’ concerns.

2. PROBLEM-SOLVING SKILLS

• Being able to identify issues quickly and find effective solutions is crucial, especially when dealing with dissatisfied or upset customers. 3. MULTITASKING ABILITIES

• Handling calls while navigating different systems, taking notes, and finding solutions requires managing multiple tasks simultaneously.

REFERENCES

AVAILABLE UPON REQUEST

1. Paul Daniels 317-***-**** )

2. Jeff Baker 606-***-**** )