Digital Modernization Programs Portfolio Manager

Professional Experience

Washington Metropolitan Area Transit Authority March 2023 – Present

Digital Modernization (DM) Strategy, Culture Engagement -

Programs Portfolio Manager – DM Offices

Managed successful re-certification for WMATA-DM ISO-QMS 9001:2015 program from Nov 2023 through Nov 2026, with Zero Non-Compliance.

Support executive management to provides a framework for Information Security Management Systems (ISMS) to provide continued confidentiality, integrity, and availability of information as well as legal compliance.

Expertise to determine and implement improvements for program to achieve quality, and customer excellence.

Portfolio Analysis and Rationalization.

System and Application Review: Perform detailed evaluations of current systems capabilities to determine their prioritization, usability, and overall alignment with other Lines of Effort (LOE)

Developed “Road Map” to lead DM Cultural engagement program.

Data-Driven Insights: Leverage data analytics and industry best practices to assess the performance of existing capabilities and recommend actionable changes.

Collaboration and Stakeholder Engagement, establishing a robust Quality Assurance (QA) system for “Sustaining Improvements”; Agile process Owner.

Cultural Engagement team development, workshops.

Change Management: Support the development and implementation of strategies to transition current system capabilities or Operational Activities (OA) to optimized systems.

Developing Reporting Dashboards and Team Activities tracker(s), for established KPIs monitoring and Reports.

Developed and execut “Implementation Plan- DM Guiding Principles”; plan and establish Organizational Core Values and Guiding Principles.

Cognosante, Falls Church VA July 2022 – Feb 2023

Senior Project Manager – VHA OCM Support Project 15-member team

Planned and executed legacy applications, project support to key strategic priorities in Digital and Intelligent Process Automation. Managed a holistic security approach based on least-privileged access and the idea that no user or application should be inherently trusted.

Developed an integrated three (03) step approach, to Verify, Control, and Enforce. Strong project finance / revenue recognition, tracking team’s deliverable, having strong technical, analytical, and problem-solving skills.

As Subject Matter Expert (SME) of project management/ dashboarding tools. (i.e., Jira, MS Project, etc.) leading DevSecOps projects with a minimum of managing fourteen (14) twelve (12) person Agile team(s)network infrastructure and cloud infrastructure migration projects within a structured process framework. The Agile delivery model, whether Scaled Agile Framework (SAFe), Lean Kanban, or other iterative development approaches, in a DevSecOps context using lean methodologies tools.

Develop team audits / migration plans and transition plans: Application Programming Interface (API) policy. Played an instrumental role in supporting the Electronic Health Records (EHR) “Zero Trust” architecture development; a cloud-native platform that securely connects users, managing video surveillance and access control projects, and devices to applications without connecting to the network.

Support Jira data entry and reporting, develop and execute management plans, and project schedules to include deliverables. Experience presenting to senior leaders (including c-level) including client team.

Mobilize resources to execute the work represented in the plans. Creating reports in legacy systems, Create Story Boards & Instructional Design e-Learning Modules including developing interactive Content, Learning Objects, Knowledge Checks, and Assessments for each e-Learning.

Managing project related documents in Photon internal environment as well as client project management tools like JIRA/Confluence/Aha.io, Making sure all team members have the latest documentation, especially the Occupational Safety and Health Administration (OSHA) standards.

Facilitate change management activities, supporting team reporting and compliance development, maintaining the RAID logs, reviewing with client team and resolving the bottlenecks. Management of diverse groups and labor forces cross-functional team members and stakeholders to understand and ensure the adoption of the Enterprise Business Transformation.

Develop, cultivate, and manage client relationships, Manage I.T. Deployment team (15 members) and ensure; managing diverse groups and labor forces keeping track of the company’s infrastructure assets and manage software licenses to ensure that the infrastructure and data are always kept secure and compliant.

Understand and comply with Textron Security Policy and participate in related efforts such as audits and business impact assessments.

Develop and deploy processes and procedures, Experience developing & executing training materials & courses for medium to large groups to manage the day-to-day operation of Technical Operations with emphasis on Health and Safety management, and video surveillance, and access control projects.

Implement and operate customer privacy and data retention policies and processes to ensure the privacy of customer-sensitive information.

Following-up with the onsite team for daily/weekly timesheets to be submitted for internal and external portal, helping offshore PM and Account Mgmt. team for revenue reconciliation and timesheet monthly closure. Tracking and owning the onsite teamwork hours, planned leaves, work related issues like badging, onboarding, Knowledge transfer (KT) and work-related issues.

Planned and executed delivery related to the infrastructure design, implementation, and upgrade of standard Windows Server hardware and Operating Systems, VMWare, Storage Systems, Backup technologies, systems, as well as Network and IP Telephony as required.

Baystate Health (BSH), Massachusetts, MA Dec 2021 – June 2022 PMO Operational Excellence - Change Management (OCM) Team Lead -CoE Office

Created actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan. Experience presenting to senior leaders (including c-level) including client team on team audits and Reporting processes alignment.

Own and manage JIRA product back log as scrum dashboards (Power BI and Tableau tools), prioritizing the product backlog with product owner and business analyst team to make sure dependencies are highlighted in due time and refined features are prioritized basis internal and external risks in the strategic planning and program rollout for the “Daily Management System (DMS)” across the organization, an OCM Program Initiative for all Baystate Hospitals.

Support BSH in modernization planning, migration, and implementation of enterprise-wide Patient Health information. Standardize and optimize current processes to enable them for process automation, digital initiatives, system deployments, new products, etc. And access control projects, and plans facilitate discussions for design, phase planning for migration and implementation, and support the documentation of the new processes and training.

Successfully utilized experience and knowledge of OCM principles, methodologies, and tools. Develop, update, and manage roadmaps, project plans, and schedules. Review technical artifacts and perform data validation. Support projects for root cause analysis (utilizing lean methodologies like PCDA, A3 Reports, and DMAIC), to drive courses of action and potential solutions.

Managed modernization project(s) efforts, both for medical as well as for non-Medicaid initiatives, ensuring best practices and standardized processes are implemented in a timely manner, controlling and managing aspects of the team efforts (risk & issues mitigation, schedule, budget, communication, etc.)

Knowledge of EHS regulations and standards, including but not limited to Occupational Safety and Health Administration (OSHA), American National Standards Institute (ANSI), National Fire Protection Association (NFPA). Work within a team by sharing Knowledge Transfer (KT)when relevant to environmental, health, and safety practices and initiatives.

Developed required training presentations/ Handbooks to support the team development at all levels for the “Organizational Change Management Program” initiative, roll out for Tier 1 through Tier 4, respectively, for the key stakeholders to the Executive Leadership.

Played a key leadership role in establishing a Change Control Board (CCB), an Executive Steering Committee and training and technical assistance (TTA) provides subject matter-based training and technical assistance across topic areas and the ground rules that shall facilitate the performance evaluation of the DMS activities and managing Microsoft Project Schedules.

Lead enterprise-wide Lean Continuous Process Improvement (CPI)/ Change Management Systems (CMS) Projects. Facilitation of workgroups, user forums, and other campaigns to maximize stakeholder engagements.

Established, a 5S+2S Standardization project for the “Trauma Center”, with emphasis to manage posttraumatic stress disorder (PTSD), recognizing trauma histories within this population is important because PTSD symptomology prevalence rates of populations known to experience high rates of trauma, such as war veterans.

As DMS Lead / a Change Management (ADKAR) Champion, managing cross-functional Business Process Re-engineering project: developed programs/projects for implementation of best practices with the introduction of office Total Productivity Management (TPM), Kaizen, Plan-Check-Do and Act (PCDA) and other Lean Six Sigma (LSS) methodologies.

Enterprise Resource Performance, Inc., Fairfax, VA Nov 2019 – Dec 2021

Project Manager- Contract Management Support for SCM and Change Management

Department of Veteran Affairs PMO Project Support – Operations- Inventory Allocations and Distribution Planning – 14 Team members

Worked collaboratively and played an instrumental role in bringing solutions to the VHA, a Zero Trust readiness, and building a plan to adopt a Zero Trust approach leading network infrastructure and cloud infrastructure migration projects to security leveraging the “Rapid Modernization Plan (RaMP) (Validate: Type of apps or apps usage) and the Deployment Plan (Streamlined: Deployment Objectives, Owners and documentation).

Managed cross-functional team support; including effectively prioritizing work, troubleshooting issues, communicating, creating reports in legacy systems, and completing tasks on time, using Zero Trust to explicitly validate trust for all access requests for Identities, Endpoint(devices), applications, and Networks. Develop migration plans and transition plans for Application Programming Interface (API) policy.

Planning, migration, and implementation of an enterprise-wide solution for VHA COVID-19 OPR-FSR- Project Management support (all Inbound/Outbound shipments to 150+ VHA Medical Centers) and establishing VHA Regional Readiness Centers (RRCs) in collaboration with Defense Logistics Agency (DLA), a starting five years $180 million agreement.

Successfully facilitated Organizational Change Management (OCM) activities with cross-functional team members and stakeholders to understand and ensure managing Microsoft Project Schedules.

Developed and managed actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.

Managed diverse groups and labor forces, established Defined success measures metrics and monitor change progress as the subject matter expert. Developed based training and technical assistance across topic areas resources, and tools to assist tribes with programmatic issues related to project implementation; establish high levels of communication between all key stakeholders and adjust the key team inputs through “Team activities Tracker”, a risk mitigation framework.

Created and maintain detailed technical and user-facing documentation for internal reports and dashboards (Power BI/ Tableau) with emphasis on cloud and mobility empowering digital transformation—all to make business more agile and competitive.

Plan and execute legacy applications, to collect information through observation and other means and brief others to improve overall understanding of key technical and business process information.

Performed ongoing evaluation of service quality, designed, and monitored process improvements when necessary, and provided recommendations to the VHA Leadership regarding continual improvements, standardization, waste management and developing “Standard operating Procedures (SOPs) duly supported with Business Process Modeling and reinforcements (Audits) of processes and services.

Led expertise and perceptions from all levels of the organization, managing diverse groups and labor forces, necessary to minimize the chances of failure, established “Working Groups” for “Continuous Improvement / Change Management – Process Standardization and Optimization” duly supported with Business Process Flow Mapping (BPM) and Standard Operating Procedures (SOP) documentation. Utilizing established resource monitoring through “Share Point” team folders for document control and validity.

Developed a quarterly reporting process to present all team achievements under a "Supply Chain Management Plan" and a "Supply Chain Transformation Plan".

Mattress Warehouse Inc., Frederick, MD Feb 2017 – Nov 2019

Sales Manager and Regional Trainer (VA)

Increased sales of over $1.5M within first year, supports and train managers and sales teams by leading to deliver individual as well as district KPI goals. Derived sales and maximize business through excellent customer service while demonstrating phenomenal product knowledge, presentation, and promotion

Was announced as “Manager of the Year” for achieving the highest individual sales ratios in every product category and was selected for the 2019 District Managers training class from over 500 sales representatives all around the company.

As District Trainer, nurtured and developed sales team(s) – connect with the hearts and minds of the team (Sleep Ambassadors) to develop their talents in support of serving customers and achieving your store objectives; train and develop them so that they may consistently perform to your expectations.

Developed training and Sales documentation; procedures/forms and policies.

Cost Savings, Process Optimization (BPM), Standardization (SOPs), and Feedback Reporting.

Listed as #1 Sales Manager for “District Manager in Training_2019” Class.

Atlas Group Ltd – Alexandria, VA Oct 2012 – Jan 2017

Project Support Manager (DoD SBIR/STTR Programs- PMO Office) -18Team Members

Assisted the U.S Department of Defense (DoD) Small Business Innovation and Research/ Small Business Technology transfer (SBIR/STTR) at Pentagon Level: facilitation 13 DoD Components.

Key deliverables included building and executing on the product vision and roadmap to deliver on goals for cost, service, convenience, innovation, and sustainability:

OCM Improvement /Business Analysis: Lead Project teams for streamlining critical processes using industry standards and Lean Six Sigma (LSS) methodologies; Co-facilitated multiple Working Groups consisting of 35 SMEs which resolved a disparity where actual capital spending exceeded budgeted levels ($51M vs $75M), complies with Federal, State, and Local security legal requirements.

Assisted the U.S Department of Defense (DoD) at Pentagon Level: Owning the project knowledge transfer to newly onboarded team members, functional KT to core team members. Interacting with the client team, primary SPOC for scheduling and owning the discussions related to planned scope, communicating and follow-up on discussed activities, making sure client team is inform of all key decisions

Cross Functional Business Process Re-engineering: Lead a matrixed team of application developers (IT based) project and business analysts in the planning, execution and control of multiple concurrent projects: Successful production development of IT solutions for the Small Business Administration (SBA) and it’s 13 DoD Components (including Army/Navy/ Airforce) for the Process Standardization and Integration, Strategic planning, and Change Capture for SBIR/STTR Programs performance data integration and annual reporting.

Data Analytics – Risk Mitigation: Produced a statistical model, based on the standard normal calculation, which estimates cost savings of product components over a product’s life cycle, as ROI got the DoD Solicitation Program leaned form a 6 Cycle process to a 3 Cycle process, effective 2015.

Knowledge of EHS regulations and standards, including but not limited to Occupational Safety and Health Administration (OSHA), American National Standards Institute (ANSI), National Fire Protection Association (NFPA). Work within a team by sharing Knowledge Transfer (KT)when relevant to environmental, health, and safety practices and initiatives.

Secure Cloud Connectivity - Established working groups to study to support Workloads securely connect to other workloads using zero trust and machine learning instead of relying on extending a traditional site-to-site VPN to the cloud, and thus the same risks of lateral movement.

Zero Trust approach-implementing controls and technologies across foundational elements; secure identity, endpoint, applications, data, infrastructure, network and visibility, automation, and orchestration.

Micron Technology Inc., Manassas, VA Feb 2010 – Sept 2012

Program Manager Quality Systems – PMO Office

Assisting PMO Department OCM Implementation (Quality), Managing MS Project Schedules for the implementation of Total Productivity Management (TPM) Strategic Task: driving excellence in product and platform strategy and execution. Worked in close collaboration with various teams within Global Technology (e.g., Digital Technology Program Office, Engineering leaders both internal/ as well as external stakeholders) and key Functional Teams across the business (e.g., SAP Global Operations Team, Marketplace).

As TPM Leader, designed creative, quality technical products and enabled business capabilities and objectives for SAP. Following-up with the onsite team for daily/weekly timesheets to be submitted for internal and external portal, helping offshore PM and Account Mgmt. team for revenue reconciliation and timesheet monthly closure

Strong project finance / revenue recognition, tracking team’s deliverable, having strong technical, analytical, and problem-solving skills. Tracking and owning the onsite teamwork hours, planned leaves, work related issues like badging, onboarding, KT and work-related issues

Introduced ISO 9001/TS 16949 standards for Materials Department: as a certified ISO internal auditor developed facility conformance with ISO requirements along with all other adopted quality systems enhancements/changes and documentation (creating SOPs). Lead the whole implementation process, and team training for whole Logistics and Supply Chain department (SAP integration and standardization). Also participated as lead auditor for cross-functional team development, and training.

Lead TQM Project: Knowledge of EHS regulations and standards, including but not limited to Occupational Safety and Health Administration (OSHA), American National Standards Institute (ANSI), National Fire Protection Association (NFPA). Work within a team by sharing Knowledge Transfer (KT)when relevant to environmental, health, and safety practices and initiatives.

Led an enterprise-wide Lean Business Process (SAP) Improvement/ Quality Management Systems (QMS) Project: As TPM Lean / Change Management Champion, led cross-functional Business Process re-engineering project: developed programs/projects for implementation of best practices with the introduction of office Total Productivity Management (TPM), Kaizen, and other LSS methodologies.

A global technical product lead, this is a role that will entail building the strategy, vision and roadmap in the above areas by using your industry knowledge, technical acumen and ability to influence while working with several global, and geo stakeholders (business, product, engineering, and SAP Management teams). Leading network infrastructure, and cloud infrastructure migration projects.

Company Lean Six Sigma Black Belt (LSSBB) Coach and Mentor: successfully developed actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan, and coach candidates throughout the company. Successfully planned, developed, and implemented team development training(s) and improved performance through an introduction to Lean methodologies, Agile,and Hybrid projects development approaches

Komtek Inc., Winchester, VA 2008 - 2010

Program Manager Logistics & Warehouse Management

Gemini Air Cargo, Dulles, VA 2007- 2008

Materials Project Manager (Waste Optimization – Warehouse Management)

BCP Ltd, Dulles, VA 2004 - 2007

Director of Operations & Warehouse Management

Broadlane Inc., San Francisco, CA 2002 – 2004

Business Analyst & Resource Management

Summary:

A professional with 20+ years of Project/ Program management with proven expertise in Organizational Change Management (OCM) Continuous Improvement (CIP), Business Process Modelling (BPM) Waste Optimization, Supply Chain and Logistics Management (SCM), Healthcare Technology Management (HTM), Manufacturing TPM/TQM integration, Programs and Projects Product lifecycle management

International Work Experience

Served in Pakistan Military (NAVY) 1984 – 2000.

In Dec 2000: opted for volunteer honorable retirement

in the Rank of “Lt. Commander – Logistics and Management Branch”.

Immigrated to USA (March 2001); Awarded US Citizenship 2012

Active Security Clearance:

Public Trust (valid Sept 2027)

T2 (Awarded Nov 2022- valid for 10 years)

Inactive: DoD Secret Clearance. (2015)

Update: Re-applied for DoD Secret, in Jan 2023

Education

Feb1998- July 2000 Master’s in Business Administration (MBA- Hamdard University)

July1984- Dec1988 Bachelors Management Science (B.Sc. Pakistan Naval Academy)

Additional Skills & Certifications

Areas of Expertise:

Change Practitioner (OCM), Root Cause Analyses and Waste Optimization (ADKAR)

ITIL 4-Foundation and COBIT-7 framework expert.

Programs and Projects Portfolio Management

Experience with ITIL and Agile project management (both Commercial and at DoD level)

Lean Six Sigma Principles/ CIP/ Visual Stream Mapping (VSM)

Logistics and Supply Chain Management

WMS -Warehouse Management Services

Risk Mitigation, Reporting (Dashboards) and Team Audits/Sustaining processes.

DMAIC- Define, Measure, Analyze, Improve and Control

Inventory Optimization / Kanban – Kaizen-5S methodologies champion.

TPM/TQM and Change Management and Standardization – champion.

Training Development and Documentation control

Environmental, Health, and Safety (EHS) Compliance

Occupational Safety and Health Administration (OSHA) Standards

Environmental Science, Health and Safety Sciences, or Sustainability

Certifications, and Trainings-completed

ITIL 4-Foundation Certification (Nov 2024)

Certified Organizational Change Management Practitioner (Prosci) (Jul 2024)

Project Management Professional (PMP) Certified (Nov 2021 -Current till Nov 2027)

Lean Six Sigma Black Belt (LSSBB) Certified (Feb 2012)

ISO 9001:2015 Certified Lead Auditor ISO-QMS (July 2023)

ISO 9001/TS 16949 Certified Internal Auditor

Business Process Modelling -Reengineering (BPM/BPR)

Continuous Improvement Process (CIP)/ Agile Champion

Lean Methodologies: DAMIC / Kanban / 5S-KIZEN/ ADKAR / 8D Principles

Total Productivity Management (TPM)

Total Quality Management (TQM)

KT (Kepner-Tregoe) Analysis

BSCM (Basic Supply Chain Management Certification) -APICS

Systems Experience General Tools:

Microsoft Office, Visio, MS Project, Access, Power BI-Dashboards, Microsoft Share Point (MOSS Admin 2007)., Agile, Scrum, SDLC, Tableau -Dashboards Management, Commercial of-the-shelf (COTS)_Implementation, APICS: Basic Supply Chain Management (BSCM), Maximo / SAP-MM & VMS / Ariba, Tableau (Dashboard)

Summary: A professional with 25+ years of Project/ Program management with proven expertise in Organizational Change Management (OCM), Project Management (PMP) Business Process Analysis, Business Process Modeling (BPM) Waste Optimization, Supply Chain and Logistics Management (SCM), Healthcare Technology Management (HTM), Manufacturing TPM/TQM integration, Programs and Projects Product lifecycle management

Key Support Areas:

Transportation

Supply Chain

Federal Projects (DoD, Veterans Affairs)

Commercial Projects

Healthcare Projects

Product Management

Data Visualization

VA Legacy Systems

Related Skills:

Prosci Certified OCM Change Practitioner

PMI Certified PMP

ITIL 4- Foundation Certification

LSSBB -Lean Six Sigma Black Belt

Agile & Scrum- process owner

Certified ISO auditor ISO 9001:2015 and

ISO-TS 16949/2009

DASSM (In progress)

TPM/ TQM Champion

CMMI Levels

Education

Feb1998- July 2000 master’s in business administration (MBA- Hamdard University)

July1984- Dec1988 (B.Sc. Pakistan Naval Academy) bachelor’s Management Science

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