Customer Service Engagement
Resume:
SKILLS
Mixology
Time Management
Conflict Resolution
Attention to Detail
Adaptability
Culinary Knowledge
Fast-Paced Adaptation
Multitasking
Customer Engagement
Networking
Cash Handling
Customer Loyalty
Wine Pairing
Beverage Trends
Health Standards
Customer Retention
Training & Development
EMPLOYMENT HISTORY
APR 2022 - OCT 2024
Bartender, Status Q Billiards, Brooklyn
FEB 2020 - MAR 2022
Bartender, Black horse Pub, Brooklyn, NY
2016 - 2019
Fine dining server, Fresh Restaurant, New Jersey
• Served customers exhibiting excellent customer service and proper etiquette.
• Monitored food distribution and expedition of meals and catering.
• Elevated dining experiences through impeccable service, extensive menu knowledge, and flawless wine pairings, fostering lasting customer relationships. EDUCATION
High School Diploma
Food Handlers License, Academy of Health NYC
VIITA CERTIFICATION, Insurance Inspection Training Academy, New York, NY Brooklyn, NY, United States
***************@******.***
KRISTINA CLEMENTI
BARTENDER
PROFESSIONAL SUMMARY
Bartender with a passion for creating memorable experiences and a commitment to exceptional customer service. Known for excellent communication skills and the ability to work efficiently in fast-paced environments. Eager to bring a positive attitude and strong work ethic to a dynamic team.
Crafted signature cocktails, boosting bar sales. Managed inventory, ensuring optimal stock levels. Fostered positive customer relationships, enhancing repeat business. Maintained impeccable bar cleanliness, ensuring health code compliance. Precisely measured ingredients, guaranteeing consistent drink quality. Meticulously tracked sales data. Developed creative drink specials, attracting new clientele. Introduced digital ordering system, enhancing service speed. Implemented sustainability practices, reducing waste. Cultivated positive customer relationships, fostering loyalty and repeat business. Created creative cocktails and managed bar inventory, enhancing customer satisfaction. Implemented efficient serving techniques, reducing wait times and boosting sales. Managing multiple customer requests, team coordination, and business operations in a high-speed environment, ensuring minimal delays and errors.
•Collaborating with servers to fulfill specialty drink orders promptly, preparing on-demand items to enhance overall customer service.
• Assuming responsibility for both opening and closing shifts, including tasks such as generating sales reports, setting up for incoming shifts, preparing cash drawers, and conducting inventory checks.
• Maintaining well-organized and well-stocked supplies of alcoholic beverages and fruit trays to meet anticipated customer demands.
• Spearheading the establishment's social media presence by creating and managing a dedicated page, effectively building a following and advertising the venue's food, beverages, and sports events to a wider audience Orchestrated seamless catering events, managing setup, food distribution, and breakdown, while ensuring exceptional quality and presentation standards.
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