Data Entry Customer Service
Resume:
Brenda L Fortune
******.*.*******@*****.***
Pensacola Fl
PROFESSIONAL EXPERIENCE
MVE Biological Solutions Ball Ground, GA Sept 2022 – Mar 2024
Logistics and Traffic Specialist
Manage both inbound and outbound logistics activities, including domestic and international transportation
Coordinates trucking, ocean, and air transportation providers to ensure prompt and proper movement of shipments.
Responds to customer and vendor inquiries referring clients to the proper channels.
Reviews purchase orders and shipping documents to ensure accuracy.
Identifies opportunities to reduce costs, production time, and other areas lacking efficiency; recommends improvements.
Prepares paperwork for shipping and receiving team members to ensure the correct product is located/loaded/and stocked
Review and provide bill of lading, commercial invoice, country of origin, proforma invoices hazmat and other regulatory documentation for import, export purpose. Partners with import, export agency to ensure products are imported exported into destination countries smoothly
Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met.
Partners with planning, warehouse, scheduling, and customer services departments.
Cooperates with other departments in order to drive company quality, safety, delivery, and cost initiatives.
Prepares accurate and understandable performance reports regarding the logistical process.
Managing claims, filing, investigation, documentation root cause, replacement of cargo
Clarus Glass Ft. Worth, TX Jan 2020 – Sept 2022
Senior Logistics Coordinator / Exec Amin Assistant
Creating and tracking of all shipments (import/export); reporting status to customer.
Preparing all bills of lading, packing list, tax invoices, proforma invoices, commercial invoices, and other records
Manage reporting on all freight information for every shipment including: dimensions, weights, destinations, quotes, etc.
Establish and maintain relationships with various transportation carriers. Negotiating carrier contracts, spot rates. And carrier scoring, KPIs
Reporting safety, quality, delivery, cost and productivity.
Ensure logistics team members are preparing all record to company standards
Manage team, goal setting, training, and hiring exceptional team members to support logistics department
Managing claims, filing, investigation, documentation root cause, replacement of cargo
Paccar/PacLease, Dallas, TX March 2018 – Dec 2019 Independent Contractor
Managed Accounts payable/receivables
Create excel spreadsheets, data entry, scanning, invoicing, filling
Customer service, inbound/outbound calls, repairs, pm reporting, funding, and licensing files
Inventory control
Create PowerPoint presentations, and excel spreadsheets for company meetings and safety committee
Schedule all inbound and outbound freight to meet inventory requirements.
Olympic Steel – Winder, GA May 2014 – March 2018 Procurement Assistant/Inventory Associate
Administrative, hr task accounting, customer service, employee onboarding, training, termination
Data entry, invoicing, filling, answering phones, fedex, ups, ltl carriers, 3pl, railroad
Managed and update inventory,
Order consumables/inventory and parts for maintenance, warehouse, and safety departments
Complete price comparisons for purchases resulting in hundreds of thousands of dollar savings annually.
Present cost analysis and tracking quarterly to management team.
Entered all orders into database platform for accurate a/r, billing and returns
Worked with safety/training manager to enforce OSHA Regulations
Cargill – Gainesville, GA Feb 2013 – Feb 2014
EHS Assistant (Contract)
Accounts payables, customer service, data entry, filing, clerical, and answering phones
Update employee changes to insurance and tax forms, ordered supplies for warehouse and office.
New employee orientation and training.
Conduct contractor training weekly, monthly and yearly per company requirements & osha.
Maintain and update database site wide to ensure training is up to date and reported.
Conduct and assist in company safety meetings, training, permits and inspections.
Prime Technological Services Suwanee, GA March 2011 – Feb 2013 Inventory/Logistics/Billing
Managed tasks for shipping, packing, soldering, assembly, receiving including scheduling inbound and outbound freight.
Complete cost analysis and negotiate prices per truck load for all shipments to maintain low cost.
Receive all products into database and ensure no damage
Place scan codes on product for inventory and order processing accuracy.
Maintain warehouse inventory, requisition and ordering in as400.
Daily review inventory on floor, generate reports, and send to appropriate vendors to solve inventory discrepancies.
Randstad USA, Duluth, GA Feb 2010 – Feb 2011
Logistics/Customer Service
Administrative task accounting, customer service, data entry, filling, answering phones, Fed Ex, UPS, update all employee changes to insurance and tax information, ordered all supplies for warehouse and office personnel, made travel arrangements for sales team and management, time keeping, weekly payroll, billing, process payments, collections, credit checks for new and existing customers, quality call and client visits.
Interview potential employees while maintaining current employees’ positions.
Employee orientation and terminations.
Update and maintain all company and client files to ensure information is accurate.
Coordinate customer/employee relocations including scheduling crew’s, trucks, and equipment.
Maintained current client relationships while building new clients
North American Stainless Mar 2004 – Oct 2009
Administrative Assistant/Shipping & Receiving
Administrative task accounting, customer service, data entry, filling, clerical, answering phones, collections, billing, invoicing, Fed Ex, UPS, update all employee changes to insurance and tax information, ordered all supplies for warehouse and office personnel, made travel arrangements for sales team and management, time keeping, weekly payroll, credit checks for new and existing customers, quality call and client visits, employee orientation and terminations.
Interview potential employees to support company growth and need.
Schedule and dispatch all in/out bound shipping and receiving for the warehouse
Manage all fuel surcharges, shipping cost, pricing per truck loads, LTL carriers and transportation records in AS400 company wide.
Maintain warehouse inventory, requisition and ordering in AS400.
Negotiate of transportation fees and fuel percentage to exceed budget and ensure operating profit per profit and loss statement.
Maintain and Update procedures per company and OSHA in AS400.
Continued education of human resource regulations through training classes and daily activity including employment law, OSHA standards, unemployment claims, background checks, Worker’s Compensation and I-9 compliance.
Education
GED – Athens Tech
Hazmat Certification October 2023
SKILLS
Microsoft Office: Word, Excel, Access, Outlook, PowerPoint. AS400, NetSuite, Shippers edge, SAP, ERP Systems, Concur, Navisphere, JDE, Cargowise, FedEx, UPS, CSX Rail, 3pl, Mp2, Accello, Karmak, BAI, AP, AR, Billing, Claims, Inventory, EHS, Payroll, Data Processing, WMS (Oracle) software solutions, Customer Service, Invoicing, Marketing, Budgeting, Planning, Sr Logistics, Purchasing, Manufacturing, Superior Administrative Skills, data entry excellent written and verbal communication
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