Customer Service Scheduling Assistant

Randi Gannon **** NW **th Court, Tamarac, Florida,33321

*****.******@*****.*** Phone: 954-***-****

Objective Dedicated and empathetic professional with a background in education and travel seeking to leverage exceptional communication, problem-solving, and organizational skills in a scheduling assistant role. Committed to providing excellent customer service while ensuring seamless experiences for clients.

Professional Experience

Teacher Indian Trace Elementary School, Weston, Florida - August 2004-2025

• Developed and implemented engaging lesson plans to meet diverse student needs,

enhancing their learning experience.

• Fostered a positive and inclusive classroom environment, promoting student

engagement and collaboration.

• Communicated effectively with students, parents, and colleagues to address concerns

and provide support.

• Managed classroom behavior and resolved conflicts, ensuring a safe and productive

learning environment.

• Assessed student progress and provided constructive feedback to guide their

academic growth.

Travel Agent Convention Group Specialists, New York, New York, 1976-1977

• Communicated effectively with clients to address concerns, provide support, and

ensure smooth travel plans.

• Managed itinerary changes.

Allied Tours, 47th and Broadway, New York City, 1977-1980

• Developed and implemented New York City packages for Europeans visiting the U.S.

• Communicated with European tour operators.

• Communicated with vendors to arrange all aspects of packages.

• Collaborated with local printers to create travel package brochures

TFC Tours, Pompano Beach, Florida, 1980-1981

• Developed Canadian Rockies packages for Americans visiting Canada.

• Communicated with Canadian tour operators.

Skills

• Communication: Excellent verbal and written communication skills, adept at

conveying information clearly and effectively.

• Problem-solving: Strong ability to identify issues and implement effective

solutions, ensuring customer satisfaction.

• Organization: Highly organized, with the ability to efficiently manage, multiple

tasks and priorities.

• Empathy: Demonstrated empathy and understanding, building strong relationships with

students parents, and clients.

• Adaptability: Flexible and adaptable, able to easily handle changing situations and

customer needs.

• Conflict Resolution: Skilled in resolving conflicts and addressing concerns calmly

and professionally.

Education

Bachelor of Education Florida Atlantic University, Boca Raton, Florida - August 2004-2025

Associate Degree Fashion Institute of Technology, New York, New York, Advertising and Communications 1974-1976

Certifications Nationally Board Certified 2013 - Current

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