Data Entry Medical Records
Resume:
Destinee Alvarez
Peoria, IL *****
******************@*****.***
Work Experience
Medical biller/ Claims Specialist/data analyst
Amgen
August 2024 to December 2024
• Maintained accurate and up-to-date medical records for XX patients
• Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
• Reviewed medical charts for completeness, accuracy, and proper documentation
• Created new patient records in electronic health record (EHR) system
• Performed data entry tasks to update patient demographics, insurance details, and medical history
• Verified insurance coverage and obtained necessary authorizations for procedures or treatments
• Participated in quality assurance activities to identify errors or inconsistencies in medical records data entry or documentation practices
• Supported audits by providing requested documentation within specified timeframes
• Collaborated with other departments to resolve discrepancies or missing information in medical records
• Maintained knowledge of current industry standards related to medical record keeping practices
• Audited existing files to identify incomplete or outdated information requiring updates
• Served as a liaison between healthcare providers, patients, insurance companies, legal entities, and other stakeholders in matters related to medical records
• Collaborated with IT department to troubleshoot any technical issues related to the EHR system Customer Service Representative/Data Entry Operator oak street wholesale, inc-Peoria, IL
March 2023 to August 2024
• Maintaining and operating filing records
• Analyzed large datasets using SQL and Python to identify trends, patterns, and insights
• Collaborated with cross-functional teams to define project requirements and deliver actionable recommendations based on data analysis
• Identified opportunities for process improvement through data analysis resulting in cost savings of XX%
• Collaborated with IT department to optimize database structures for efficient storage and retrieval of large datasets
• Entered and processed customer orders accurately and efficiently, ensuring timely delivery
• Managed a high volume of order entries daily, averaging XX orders per day
• Collaborated with sales team to resolve any order discrepancies or issues in a timely manner
• Assisted customers in selecting appropriate products based on their needs and preferences
• Resolved customer complaints or concerns by actively listening, empathizing, and finding suitable solutions
• Provided exceptional customer service and support to ensure customer satisfaction
• Resolved customer inquiries, complaints, and issues in a timely and professional manner
• Maintained a high level of product knowledge to effectively assist customers with their needs
• Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing accurate information
Data Analyst Specialist
Aetna, a CVS Health Company-Remote
January 2023 to June 2024
• analyzing fax using programming such as Microsoft Word
• Excel documents, Teams
,Outlook
• Data entry for documents
• Analyzing data via SAP
• Data logistics organization
• Screen data and files
• Analyzed large datasets using SQL and Python to identify trends, patterns, and insights
• Collaborated with cross-functional teams to define project requirements and deliver actionable recommendations based on data analysis
• Performed data cleaning, transformation, and validation processes to ensure accuracy of analytical results
• Collaborated with IT teams on database design projects, ensuring optimal performance for analytical queries
• Conducted exploratory data analysis (EDA) techniques such as clustering, dimensionality reduction, and outlier detection
Data Entry Specialist
Merck-Remote
June 2022 to February 2023
• Data entry Analysis data utilizing excel, zoom, flat files, documents and outlook
• Analyzing and maintaining smart sheets.
• Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)SAP.
• Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
• Maintained confidentiality and security of sensitive information by adhering to company policies and procedures
• Developed efficient methods for organizing and categorizing large volumes of data, improving overall productivity by XX%
• Responded promptly to inquiries regarding data discrepancies or missing information from internal stakeholders
• Maintained accurate records of completed tasks, ensuring accountability and traceability of all entered data
• Implemented quality control measures to validate accuracy of entered information on a regular basis
• Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
• Performed regular audits to identify and correct errors in data entry, resulting in a XX% reduction in inaccuracies
• Maintained confidentiality and security of sensitive information by adhering to company policies and procedures
• Developed efficient methods for organizing and categorizing large volumes of data, improving overall productivity by XX%
• Collaborated with cross-functional teams to gather necessary information for data entry tasks
• Utilized advanced Excel functions such as VLOOKUP and PivotTables to analyze and manipulate data effectively
• Identified opportunities for process improvement within the data entry workflow, leading to streamlined operations
• Assisted in the development of standardized templates for consistent data entry across departments
• Responded promptly to inquiries regarding data discrepancies or missing information from internal stakeholders
• Maintained accurate records of completed tasks, ensuring accountability and traceability of all entered data
Master Data Analyst
Ecolab-Peoria, IL
March 2021 to January 2023
• Data intake via faxes, organization of files
• Mass merging data using SAP and PYTHON
• Teams and outlook meeting SAP screening
• Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness
• Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable database
• Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures
• Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets
• Collaborated with cross-functional teams to gather necessary information for data entry purposes
• Utilized advanced Excel functions such as VLOOKUP and PivotTables to analyze and manipulate data effectively
• Identified opportunities for process improvement in data entry workflows, resulting in increased efficiency and reduced errors by XX%
• Resolved discrepancies or missing information by conducting thorough research using various sources
• Analyzed large datasets using statistical techniques and data visualization tools to identify trends, patterns, and insights
• Developed and implemented data collection methodologies to ensure accurate and reliable data for analysis
• Collaborated with cross-functional teams to define business requirements for data analytics projects
• Utilized SQL queries to extract relevant information from databases for analysis purposes
• Designed and maintained databases, ensuring data integrity and security measures were in place
• Evaluated the quality of incoming data sources, identifying inconsistencies or errors that could impact analysis results
• Cleansed and transformed raw data into usable formats by applying various cleaning techniques (e.g., removing duplicates, handling missing values)
• Audited existing analytical processes regularly ensuring compliance with industry standards (e.g., GDPR)
Data Entry Clerk
Caterpillar-Peoria, IL
July 2019 to June 2022
• Analyzing data entry/screening via SAP
• Maintain and Organizing data quality.Maintaining high typing speed and Communication through Teams.
• Organizing meetings through Zoom.Demonstrated proficiency in MS Excel, Word, Access, Outlook, queries, pivot tables,
• Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable database
• Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness
• Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures
• Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets
• Collaborated with cross-functional teams to gather necessary information for data entry purposes
• Resolved discrepancies or missing information by conducting thorough research using various sources
• Generated reports on key performance indicators (KPIs) related to data accuracy, timeliness, and productivity
Data Analyst
SHIELD Illinois-Peoria, IL
January 2022 to May 2022
• Collect samples and building Community relations
• Analyzing data and Maintaining and following FDA guidelines
• Sanitation and maintaining health regulations
• Performed cohort analysis to understand user behavior patterns and inform product development decisions
Customer Service Representative
Cognosante, LLC
January 2020 to July 2021
• Assisted customers with a warm and professional attitude
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Performed data entry for customer information
• Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP,queries, pivot tables Customer Service Representative/payroll Analyst
HGS Affina-Peoria, IL
January 2019 to December 2019
• Customer relations greeting and assistance,
• Security
• managed large amounts of incoming calls.
• identified and assisted customers as needed to achieve satisfaction.
• build sustainable relationships and trust with customer accounts through open and interactive.
• communication.
• provide accurate, valid, and complete information by using the right methods/tools.
• handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• follow up to ensure resolution.
• kept records of customer interactions, process customer accounts and file documents.
• Performed data entry for customer information.
• Managed client records
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Processing payments
• Assisted customers with a warm and professional attitude
• Processed refunds
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls.
• Fraud protection
• Financial services
• Payroll
• Refunds
• Cash management
• Cash flow
• Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.).
• Account reconciliation
Education
Associate in Human Services and Health and Science UMA. Medical academy - Clearwater, FL
January 2020 to March 2023
Associate's in Medical Office Billing Specialist
Ultimate Medical Academy - Clearwater, FL
Skills
• Identity & access management
• Information management
• SharePoint
• ADP
• Windows
• Oracle
• Microsoft Powerpoint
• Computer Networking
• Powerpoint (6 years)
• Customer Support
• Data analytics
• Live Chat
• Computer skills
• Analytics
• Typing
• Research
• Quality control
• Serving
• Quality assurance
• QuickBooks
• Data mining
• Medical Terminology (1 year)
• Logistics
• Customer service
• Microsoft Access
• Data management
• Cash management (4 years)
• Network Support
• Care plans
• Accounts receivable
• Medical office experience
• Windows
• Computer Skills (9 years)
• Active Directory
• Analysis skills
• Data analytics
• Typing (7years)
• Leadership
• Help Desk
• Home & community care
• Google Docs
• Data collection
• Computer Literacy (7 years)
• POS
• Statistics
• Adobe Acrobat
• VoIP
• VPN
• SAS
• Hospitality
• Microsoft Office (6 years)
• IT
• Epic
• Data collection
• Driving
• Python
• Microsoft Access (5 years)
• Information security
• Statistics
• Document management systems
• Microsoft Word
• Restaurant experience
• Encryption
• Zendesk
• Databases
• IT service management
• SCCM
• Documentation review
• Customer Relations
• Order entry
• Human resources
• Microsoft Outlook (5 years)
• System security
• Data Entry (6year)
• Proofreading
• Pivot tables (5 years)
• Analysis Skills
• Communication Skills
• Social work
• Project management
• Payment processor (5 years)
• HIPAA
• Excel (6 years)
• Workday
• Supervising experience
• SharePoint
• Customer Service
• Organizational Skills
• Fraud
• IT support
• Microsoft Excel
• Research
• Sales
• Tableau
• Smart sheet
• SPSS
• Conflict management
• Intake
• Long term care
• Data visualization
• Document management
• SAP
• Conflict management
• SQL
Certifications and Licenses
First Aid Certification
Child Development Associate Certification
CPR Certification
Professional In Human Resources
Medical Coding Certification
Medical Billing Certification
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