Team Lead Desktop Support
Resume:
Ken Schuster
Woodville, AL ***76
***@***************.***
SUMMARY
Relevant Skills: Proven project leadership and resource management ability. Hands-on technical support professional with experience supporting Microsoft and Cisco products, general desktop support, network installations, POS systems, cabling, site surveys, installation services and training for end users and other technicians.
Highlights
Vital Media / various retail brands
Installation of digital signage with embedded Windows or external Windows media player,
wired or wireless AP. 50 sites in 3 states.
Enqii / various medical offices
Installation of flat screens, Linux media player, router and wireless AP. 75 sites in 4 states.
Wand / Rallys
Installation of new POS systems, server, router and complete re-cabling of 20 restaurants.
NCR / Wal-Mart
Team lead for installation of new self-service lanes and scanners. 50 sites in 3 states.
Fujitsu / Tjmaxx companies
Team Lead for installation of new POS systems, server, router and hub. 75 sites in 4 states.
John Ryan / Synovus Bank
Field Manager for 6 teams performing installations of pc-based media servers with flat screens and printed merchandising displays. Responsible for team and client training, scheduling, logistics, quality assurance and client relations. Directed 6 teams in 8 states. 230 sites.
Checkpoint / CVS
Lead team to install Checkpoint security systems in CVS pharmacies. Directed 8 installers in 5 states. 200 sites.
John Ryan / Bank of America
Field Manager for installation of bank merchandising displays. Responsible for team and client training, scheduling, logistics, quality assurance and client relations. Directed 3 support managers and 6 teams in 4 states. 250 sites.
Fujitsu / Food Lion
Removal/installation of new ebt terminals for grocery store chain. 200 sites in 4 states.
John Ryan / Bank of America
Project involving the survey of bank merchandising procedures, creation of a statistical database and training of bank employees in adherence to merchandising principles. 250 sites in 4 states.
Agilisys / Bruno's
Team Lead responsible for installing/testing multiple registers, upgrading hubs and routers, installing/testing desktop PCs, installing/testing printers, training of new technicians. 200 sites in 4 states.
Siemens / Kerr McGee
Analyzed current processes and prepared a report recommending changes to the clients' worldwide Win2000 rollout using the Altiris migration software. Trained a Siemens employee to be the Altiris console operator.
Compaq / Department of Defense
Team lead on a project that included training team members and other team leads, data migration for existing desktops and replacement desktops and using an Altiris deployment console to upgrade all machines from NT 4 to Windows 2000. 1000 pc's.
Getronics / State Farm
Project includes replacement of existing desktops and data migration, installation of upgraded server operating system and server applications, switch over from token ring to ethernet topology, configuration of replacement Cisco switch and router and installation of new imaging hardware with user training for State Farm agents across the states of Alabama, Tennessee, Georgia and Mississippi. 200 sites in 4 states.
Compaq / US Postal Service
Worked with the USPS to install new machines, migrate data from old machines, install applications, install dial up and network connections in PO's . 100 sites.
Mead Corporation, Stevenson Al.
2000 - 2000
Working with several different departments and legacy systems to design a database for customer service to track on-time deliveries. Cleaning up other legacy databases in preparation for the migration to SAP. Flowcharting current workflow and processes in customer service, shipping and accounting for discussions about moving to SAP, building a data model from this information and then publishing the results.
CommScope, Scottsboro Al.
LAN Administrator, 2000 - 2000
Responsible for installation of new pc's, operating systems, printers, dumb terminals and test equipment. Also provided desktop support, user training and server administration.
American President Lines, Oakbrook, IL.
LAN Administrator, 1993 - 1999
Designed and implemented a Novell LAN replacement solution to a dumb terminal environment at five Chicago area locations. Led the migration process to convert the corporate LANs to Windows NT for same locations. Responsibilities also included oversight of IT vendor relationships, departmental budgeting, telecommunications (data plus voice), and Y2K compliance for regional offices. As the senior technical person for the regional area (400+ nodes) served as security officer and provided second level software/hardware support to all locations, either through on-line means or in person. Setup and maintained remote access through CompuServe for traveling personnel and business partners. On call 24/7. Coordinated the overall efforts of system personnel at these facilities and ensured their access to adequate WAN, LAN and voice systems infrastructure. Accountable for service and maintenance of all company cell phones, pagers, PDAs and laptop PC's. Implemented and supported SEIBEL custom sales software.
MTI Vacations, Oakbrook, IL.
Systems Administrator, 1991 - 1992
Performed review and analysis of AS400 and PC hardware/software upgrades. Responsible for performance tuning and capacity planning of the AS400. Provided for timely problem resolutions on the midrange and PC platforms. Created CL utilities to enhance existing system capabilities.
Premark International, Deerfield, IL.
Technical Support Specialist, 1989 - 1991
Implemented an AS400 solution to replace existing Data General equipment. Accountable for systems operation, hardware installation, LAN systems, user support and problem resolution. Authored and maintained system documentation, backup procedures and disaster recovery plan. Monitored and tuned systems for peak performance to ensure sufficient capabilities for long term needs.
Moline Manufacturing, St. Charles, IL.
Operations Manager, 1987 - 1989
Supervised the scheduling and day-to-day duties of four operations personnel. Carried out an AS400 rollout to replace and older DEC system. Coordinated the monitoring and testing procedures to ensure data integrity during the cut over to the new system. Assisted in the conversion from legacy software to MAPICS package.
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