Senior Business Client Service
Resume:
PROFESSIONAL EXPERIENCE
SENIOR BUSINESS CONSULTANT, Client Reporting and
Service Management – Boston, MA - Remote
John Hancock Financial (Manulife Investment Management) NOVEMBER 2018 – PRESENT
Supports the client service operations and distributions in North America for institutional and affiliated clients
Defines and manages the scope, strategy, and requirements of business initiatives with emphasis on creating strategic solutions
Ensures timely delivery of work that includes knowledge of internal and external dependencies, progress tracking, and monitoring milestone accomplishments using metrics and statistical analysis
Uses Salesforce, Power BI, SharePoint, and FactSet Vermillion Reporting Solution (VRS) applications/tools to provide reports, projects support, and other inquiries as needed
Identifies, proposes, and implements process improvements
Leads and supports the execution of various projects and ad-hoc initiatives
BUSINESS PROCESS CONSULTANT, Strategy and
Transformation – Boston, MA
John Hancock Financial (Manulife Investment Management) MARCH 2014 – OCTOBER 2018
Collaborated with senior management and process leads to define and manage the scope, strategy, requirements, and implement quick wins initiative
Analyzed end to end processes and created process design
(current) and solution design (future) documents
Led efforts in identifying end user computing tools used across global wealth and asset management division and the first ever robotic process automation (RPA) with process owners to map current and design future state while managing associated risk
Managed successful execution and delivery of projects
Supported initiatives post deployment
OPERATIONS MANAGER, Investment Finance and Operations Manulife Financial (Manulife Business Processing Services) OCTOBER 2011 – FEBRUARY 2014
Provided management and leadership to teams of experienced analysts; Keeping them engaged, motivated, and focused on delivering value to the organization while holding them accountable to their roles and responsibilities
Identified issues, developed solutions, and opportunities for process improvements to streamline operations
Formulated strategies to meet and exceed service level agreements with offshore partners
Led cross functional project implementation with global stakeholders to ensure deliverables were organized and completed on time
SENIOR TEAM LEADER, US Wealth Management
FEBRUARY 2009 – SEPTEMBER 2011
TEAM LEADER, John Hancock Annuities
JUNE 2008 – JANUARY 2009
QUALITY ANALYST, John Hancock Annuities
OCTOBER 2006 – MAY 2008
DATA ANALYST, Data Center
PetPlans Incorporated
NOVEMBER 2002 – SEPTEMBER 2006
RYAN ANTHONY TAN
SENIOR BUSINESS
CONSULTANT
PROFILE
Process strategist with
experience in global
operations, providing business
strategy, and transformation
through centralization,
automation, and continuous
improvement.
Ability to quickly analyze end to
end processes, identify
business needs, and implement
solutions.
CONTACT
***.***@*****.***
Apex, NC 27502
EDUCATION
Business Administration in
Finance and Management
Accounting
Manila, Philippines
Contact this candidate