Technical Support Instructional Technology
Resume:
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EBERE-WALI GODSON
NNAMDI
Calabar Municipal Cross River State - NG
*********@*****.*** / +234********** / linkedin.com/in/godson-ebere-wali- 790a0a87
SUMMARY
Results-oriented professional with 15+ years of expertise in System Installation, Instruction, HR Database Projects, Field Data Gathering, and Café Management. Proven in optimizing operations through skills such as server configuration, instructional technology, and CRM implementation. Achievements include a 15% increase in operational efficiency and a 30% reduction in onboarding time. Seeking a challenging role to leverage diverse skills for sustained business growth. SKILLS
• Cloud Computing
• IT Governance
• Server Configuration
• Network Administration
• Systems Integration
• Training Program Development
• Curriculum Design
• Instructional Technology
• HR Information Systems (HRIS)
• Database Management
• Geographic Information System (GIS)
• Survey Design and Implementation
• Point of Sale (POS) System Management
• Customer Relationship Management (CRM)
• Staff Training and Development
• Project Management
• System Troubleshooting
• Data Security and Privacy
• HR Analytics
• Mobile Data Collection
EXPERIENCE
HEAD ICT ENGINEER
Mylesge Technology Services Calabar (05/2022- Current)
• Demonstrate higher level of Network equipment deployment
• Deployment of CCTV and Inverter equipment for effective communication by giving 30% redundancy rate.
• Deliver technical support to users by attaining 98% satisfaction rate
• Resolve issues on spot via remote etc.
SYSTEM INSTALLATION AND MANAGEMENT / Group Head Information Technology & Communication (ICT) - Calabar, NG 12/2014 – 03/2022
• Orchestrated the installation and maintenance of server equipment and inverters, reducing system downtime by 20%.
• Spearheaded the provisioning and installation of internet/communication gadgets, achieving 100% staff connectivity, and implemented a 42-unit Rack with Server ProLiant DL380 GEN 10.
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• Configured personal computer systems for 50+ users, ensuring smooth operations, and successfully troubleshooted system and network issues, resulting in a 30% reduction in faults.
• Delivered technical support to users, attaining a 95% satisfaction rate, and implemented robust backup and data recovery strategies, reducing data loss by 25%.
• Enhanced network security by configuring Virtual Private Networks, firewalls, and DMZs, and successfully enacted Tally ERP 9.0 configurations for accurate accounting across all systems.
• Installed CCTV cameras, intercoms, and fiber optics for automation in the LPG plant, improving communication efficiency by 30%.
• Enacted weighbridge software and conducted calibrations, ensuring precise weight measurements for loaded and empty trucks.
• Developed and instigated a business continuity plan, conducting regular drills and achieving a 15% increase in organizational preparedness for potential fire disasters. INSTRUCTOR / National Youth Service Corps Chevron host community Foropa Southern Ijaw - Bayelsa State, NG
07/2012 - 06/2013
• Instigated targeted teaching strategies resulting in a 15% increase in average scores for students in Mathematics and Chemistry.
• Successfully prepared and provided guidance to a cohort of over 150 students, ensuring their readiness for classwork, promotion, and success in SSCE exams.
• Fostered discipline and a positive learning environment by conducting morning devotions and organizing sports activities, positively impacting the holistic development of 200+ students every Wednesday and Friday.
• Monitored student progress through rigorous test administration, contributing to a notable 20% increase in overall academic performance across subjects.
• Navigated the implementation and optimization of a new curriculum, resulting in a significant 25% improvement in student engagement and understanding.
• Earned commendations from 90% of parents for delivering effective classroom instruction and also ensured strict compliance with safety regulations in sports management, conducting regular equipment inspections to achieve 100% compliance.
• Maintained up-to-date league statistics for over 15 players and 5 teams, facilitating accurate tracking and analysis of sports performance.
Human Resource Database Project Field Data Gatheri / NDDC Port Harcourt - Rivers State, NG 09/2011 - 03/2012
• Spearheaded the collection and organization of CVs for 500+ unemployed Niger Delta youths, ensuring compliance with legal standards and organizational protocols.
• Instituted recruitment strategies, leading to a 20% increase in qualified candidates, and advised training programs resulting in a 30% improvement in onboarding efficiency.
• Managed HR functions, achieving a 95% accuracy rate in processes such as leavers reviews and contract terminations for 100+ employees.
• Conducted company-wide town hall meetings, engaging 300+ employees and fostering transparency in conveying updates.
• Collaborated with management to establish a workplace safety curriculum, contributing to a 15% reduction in workplace incidents.
• Instituted organizational filing systems, streamlining access to agendas and reports, resulting in a 25% time-saving for employees.
• Led committee meetings, sharing best practices and implementing improvements that resulted in a 20% increase in operational efficiency.
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• Facilitated collaboration with the local government chairman, obtaining statistical data on unemployed youth and successfully uploading 800+ CVs to the Niger Delta Development Commission database.
Café Manager / System Instructor / Fibz global solution - Port Harcourt, Rivers State, NG 08/2008 - 11/2010
• Ensured uninterrupted internet access for 200 users, reducing network downtime by 15%.
• Successfully onboarded 50 employees, improving IT governance processes by 20%.
• Achieved a 25% improvement in network availability and latency, reducing response time to hardware faults by 10 minutes.
• Enhanced technology usability by 30%, contributing to a 15% increase in ROI through strategic acquisitions.
• Safeguarded data integrity during 15 system upgrades, reducing overall downtime by 20%.
• Orchestrated IT maintenance for 300 users, achieving a 30%-time savings through automation.
• Improved team productivity by 25%, conducting 10 training sessions to enhance overall skills.
• Maintained optimal IT equipment inventory, reducing shortages by 15% and ensuring 100% software license compliance.
EDUCATION AND TRAINING
Master of Science: Information Technology 11/2014
Coventry University - West Midland, UK
Bachelor of Science: Computer Engineering 11/2010
Rivers State University of Science and Technology - Port-Harcourt, Nigeria CERTIFICATIONS
• Cisco Networking (CCNA) - April 2010
ACCOMPLISHMENTS
• General troubleshooting in networking systems
• Effective communication and solution-oriented in system breakdown.
• Installation of switches, Routers, and patch panel.
• Data acquisition and management. Equally, order supplies from outside vendors and maintain an inventory supply.
• Installation of Server 2019, configuring of Tally software and backup, installing of wireless systems like Rocket M2, M5, Power beam 2.4G and 5G ubiquity networks and Eugenius wireless N300 Access point.
• Implement Access lists to permit or deny specified traffic
• Perform LAN, WAN, and VLAN troubleshooting using a structured methodology & the OSI model
• Share resources such as files and printers among multiple computers.
• Configure and certify common internet applications.
• Set up a personal computer system, including the operating system, interface cards and peripheral devices.
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• Software configurations on weighbridge
• Complete automation of liquefied petroleum gas (LPG) control system
• Plan and install a small business network and connect it to the internet.
• Verify and troubleshoot network and internet connectivity.
• Recognize and mitigate security threats to a home network.
• Demonstrate proper disaster recovery procedures and perform server backups.
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