Phlebotomy

**** *** *** *****, ***** HILL, US, ***** •

************@*****.*** • 951-***-****

SHAHEMA WILLIAMS

Phlebotomist

PROFESSIONAL SUMMARY

Phlebotomist with a strong foundation in patient interaction and advanced communication skills, eager to contribute to a healthcare team. Demonstrates readiness to learn and adapt quickly in dynamic environments, willing to ensuring timely and accurate blood collection. Committed to providing compassionate care and maintaining high standards of patient safety and comfort.

EMPLOYMENT HISTORY

ASSISTANT MANAGER Nov 2021 - Present

Inspirebrands( Arbys) Buford, Georgia

PREP-COOK/ HOST Jan 2000 - Oct 2011

Sun City Gardens Sun City, California

• Managed dual roles as Prep-Cook and Host, ensuring smooth kitchen operations and warm guest welcomes. Consistently received positive feedback for efficiency and hospitality.

• Meticulously prepared ingredients and maintained cleanliness standards as Prep-Cook. As Host, organized seating arrangements to optimize restaurant capacity.

• Fostered strong teamwork between kitchen and front-of-house staff. Facilitated clear communication to enhance overall dining experience at Sun City Gardens.

• Streamlined prep processes, reducing food waste and improving kitchen efficiency while boosting customer satisfaction. GENERAL MANAGER Mar 2012 - Oct 2021

R&R Adventures Tacobell Suwanee, Georgia

EDUCATION

PHLEBOTOMY CERTIFICATE Oct 2024 - Dec 2024

Georgia School of Phlebotomy Sandy Springs, Georgia HIGH SCHOOL DIPLOMA Sep 1999 - Jun 2002

Perris High School Perris, California

SKILLS

Inventory Management (Expert), Customer Service (Expert), Quality Control (Expert), Team Leadership (Expert), Problem Solving (Experienced), Time Management (Expert), Critical Thinking (Expert), Venipuncture (Beginner), Data entry (Experienced), Capillary sticks (Beginner). Lead daily operations and team of 15 staff members, optimise scheduling, maintain quality standards, and drive customer satisfaction through hands-on management

Streamline inventory management processes, analyse sales patterns, and implement cost-control measures while ensuring operational excellence

Oversee food safety compliance, maintain accurate financial records, and implement quality control measures across all service areas

Led operations for multi-million dollar restaurant, optimizing staff performance and maintaining quality standards while driving customer satisfaction

Streamlined inventory management processes and cost controls, resulting in substantial reduction in food waste and improved profit margins

Developed and mentored high-performing teams through effective training programs, fostering a positive work culture and reducing staff turnover

Ensured compliance with health and safety regulations while maintaining exceptional cleanliness standards and food quality metrics

REFERENCES

Vanessa Paul, Inspire Brands (*****@*************.***, 414-***-****); Flomo Koetea, Big Lots (*******@*****.***, 404-***-****); Keyia, Georgia School of Phlebotomy (*****@************.***, 234-***-****).

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