Customer Service Experience

Pratikshaba Sarvaiya

Burnaby, Canada *********************@*****.*** 236-***-****

Customer Experience Associate

Motivated and customer-oriented professional with experience in retail and customer service, skilled in problem-solving, sales, and enhancing the customer experience. Adept at working in fast-paced environments, leveraging communication skills, and utilizing retail technology to drive sales and customer satisfaction.

Core Skills & Competencies

Customer Service & Problem-Solving

Cash Handling & POS Operations

Communication & Interpersonal Skills

Sales & Suggestive Selling

Relationship Building & Team Collaboration

Omnichannel Customer Engagement

Retail Operations & Process Execution

Loyalty Program Promotion & Customer Retention

Adaptability & Fast-Paced Environments

Retail Technology & Inventory Management

Professional Experience

D-Mart Pvt. Ltd. – Bhavnagar, Gujarat, India

Customer Service Associate / Cashier (Feb 2023 – Aug 2023)

- Consistently treated customers and employees with respect, fostering a positive work environment.

- Educated customers about loyalty programs, increasing customer retention and engagement.

- Utilized suggestive selling techniques to enhance sales and customer satisfaction.

- Leveraged omnichannel offerings to create a seamless shopping experience.

- Maintained accountability for personal sales goals, contributing to overall store performance.

- Assisted in all store operations, including sales floor support, fitting room assistance, cash wrap, and back-of-house tasks.

- Maintained a neat, clean, and organized workspace.

- Handled customer interactions, returns, and potential issues courteously and professionally.

- Executed operational processes effectively to maintain store efficiency.

Zudio Trent Ltd. – Bhavnagar, Gujarat, India

Cashier (Nov 2022 – Jan 2023)

- Processed cash, credit, and digital transactions accurately, ensuring minimal discrepancies.

- Delivered exceptional customer service, ensuring a smooth and pleasant checkout experience.

- Supported sales efforts by engaging with customers and offering recommendations.

- Maintained an organized and efficient work area, adhering to store policies and procedures.

- Assisted in stockroom operations and merchandising as required.

Education

Master of Business Administration (MBA) University Canada West, Canada (Expected: Jan 2025)

Master of Science in Information Technology (MSc. IT) India

Technical Skills

- Microsoft Office Suite (Word, Excel, Outlook)

- POS Systems & Retail Software

- Retail Technology & Digital Sales Tools

Who You Are (Key Attributes)

Strong communicator with the ability to effectively interact with customers and team members to meet goals.

Customer-focused service provider, ensuring an exceptional shopping experience.

Passionate about retail, thriving in fast-paced environments.

Problem solver with a focus on continuous improvement, open to feedback, and proactive in taking action.

Flexible and willing to work a dynamic schedule, including holidays, evenings, and weekends.

Comfortable using retail technology for efficient store operations.

Able to maneuver through sales floors, stockrooms, and offices while handling merchandise up to 30 lbs.

Contact this candidate