Head Bartender, FOH Manager

Amanda Bell

Charlotte, NC • 980-***-**** • **********@*****.***

Server, Bartender, and Barista

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Highly responsible and reliable with extensive hospitality background. Works well under pressure in high-volume dining environments. Upbeat, outgoing, and positive with a flexible schedule.

WORK EXPERIENCE

Lancaters BBQ • Huntersville, NC • 03/2014 - 01/2020 Bartender • Full-time

Killingtons Pub • Huntersville, NC • 08/2011 - 02/2015 Bartender

Starbucks Coffee • Huntersville, NC • 05/2011 - 04/2012 Barista

RJ Gators • Cornelius, NC • 05/2004 - 08/2010

FOH Manager

• Assisted guests with making menu choices in an informative and helpful fashion.

• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

• Managed closing duties, including restocking items and reconciliation of the cash drawer.

• Provided prompt, efficient, friendly, and quality service at all times.

• Effectively handled customer complaints and special requests. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.

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Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.

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• Quickly mixed a variety of simple and complex cocktails. Educated customers about the differences in coffee beans, preparation, and home brewing methods.

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• Prepared and served delicious espresso and coffee drinks according to memorized recipes.

• Routinely thoroughly cleaned the coffee and espresso machines. Promoted positive customer and associate relations through courtesy, service, and professional appearance.

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• Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

• Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored the restaurant and took appropriate action to ensure food quality and service standards were consistently met.

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EDUCATION

High School Diploma in General Study

West Mecklenburg High • Charlotte, NC, USA

SKILLS

Accounts payable, Accounts receivable, Bar management, Bartending, Cash handling, Customer service, Detail-oriented, Enthusiastic, Flexible schedule, Food and beverage service, Food safety procedures, Friendly, General Study, High-volume dining, Hospitality, Meeting facilitation, Menu knowledge, Outgoing, Payroll management, Point of Sale (POS)system operation, Positive, Quality control, Reliable, Responsible, Staff scheduling, Strong time management skills, Team management, Time management, Upbeat, Works well under pressure Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

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• Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

• Managed accounts payable, accounts receivable, and payroll.

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