Human Resources Quality Assurance

**** **** ****** ******, ********, US, ***** •

***********@***.*** • 980-***-****

LATRICE CROSLAND

Human Resources Professional

PROFESSIONAL SUMMARY

Human Resources Professional with extensive expertise across multiple industries, specializing in compliance, training, recruitment, and strategic planning. Demonstrates a visionary approach to process improvement and quality assurance, leveraging skills in leadership and documentation to enhance organizational effectiveness. Committed to fostering positive client and stakeholder relations while driving innovative solutions for business development and conflict resolution. EMPLOYMENT HISTORY

PROCESS SPECIALIST- PEOPLE SERVICES Mar 2022 - Present Walmart Charlotte, NC

AUTOMATION RESEARCH SPECIALIST IV Aug 2020 - Mar 2022 Walmart Charlotte, NC

PEOPLE SERVICES SPECIALIST III Jan 2020 - Aug 2020 Walmart Charlotte,NC

Analyze processes for efficiency, achieving significant improvements in workflow. Develop comprehensive documentation and training materials for clear communication. Lead training programs, promoting continuous learning and understanding. Ensure quality standards through detailed testing, maintaining compliance. Collaborate with teams to enhance communication and meet shared goals. Streamlined HR processes and documentation workflows, reducing processing time while maintaining compliance standards and data accuracy.

Led cross-functional initiatives to enhance employee service delivery, implementing solutions that improved response times and service quality.

Managed sensitive employee data and inquiries with discretion, providing timely support while ensuring strict confidentiality protocols.

Coordinated complex HR documentation processes, maintaining meticulous records and resolving discrepancies through systematic verification.

Partnered with department leaders to optimize people services operations, developing standardized procedures for enhanced efficiency.

Designed and executed process optimization strategies for HR documentation, enhancing operational efficiency and maintaining robust data integrity standards.

Analyzed trends to inform strategic decisions, improving business outcomes Led automation research initiatives at Walmart, implementing data-driven solutions that streamlined operations and enhanced system performance

Spearheaded cross-functional automation projects, delivering measurable improvements in operational efficiency and resource utilisation

Conducted thorough analysis of existing systems, identifying automation opportunities and implementing robust solutions Partnered with technology teams to design and deploy automated solutions, ensuring seamless integration with existing infrastructure

Managed manual hires using Workday, enhancing hiring efficiency and accuracy. Utilized ServiceNow for case management, improving response times and resolution rates. Streamlined onboarding processes, resulting in improved employee integration. Collaborated with HR teams to address hiring challenges, ensuring compliance. Analyzed hiring data to identify trends, supporting strategic decision-making. Completed background checks

Maintained personal data

Corrected compensation issues

ACCOUNTS PAYABLE SPECIALIST Nov 2016 - Jan 2020

Walmart Charlotte,NC

INSURANCE BROKER Jul 2013 - Nov 2015

American Income Life Charlotte,NC

GENERAL MANAGER Jun 2003 - Jun 2013

KFC Charlotte, NC

EDUCATION

BACHELOR'S DEGREE BUSINESS ADMINISTRATION Present

Purdue Global University Charlotte, NC

ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION 2013

Strayer University Charlotte, North Carolina

COURSES

PLATFORM FOR ADMINISTRATORS TRAINING

Workday

SKILLS

Process Analysis, Documentation, Training, Quality Assurance, Data Analysis, Microsoft Office, Excel, Workday, Leadership, Compliance, Project Management, Customer Service, Process Improvement, Strategic Planning, Problem Solving, Employee Engagement, HR Analytics, Change Management, Data Privacy, Organizational Development. LINKS

LinkedIn: www.linkedin.com.

Processed high-volume vendor payments and reconciled accounts with exceptional accuracy, implementing streamlined workflows that reduced processing time

Managed complex payment schedules for 200+ vendors while maintaining pristine documentation and resolving discrepancies through methodical analysis

Optimised payment cycles through automated solutions, strengthening vendor relationships and securing early payment discounts

Developed comprehensive audit procedures for payment verification, ensuring compliance with internal controls and regulatory requirements

Led insurance portfolio management and client acquisition, developing customized solutions while maintaining strong client relationships and exceeding sales targets

Analyzed market trends and client needs to create tailored insurance packages, resulting in enhanced client satisfaction and portfolio growth

Provided comprehensive insurance guidance to diverse clients, ensuring thorough understanding of policies and maintaining high retention rates

Implemented new client outreach strategies and digital tools to streamline policy management and improve service delivery Built and maintained strong partnerships with underwriters and support teams to deliver optimal insurance solutions for clients

Pioneered data-driven insurance portfolio optimization strategies, identifying market gaps and creating specialized coverage solutions for high-value clients

Led operations for multi-million dollar restaurant, optimized staff scheduling and inventory management while maintaining quality standards and customer satisfaction

Streamlined kitchen operations through data-driven decision making, reduced food waste and improved operational efficiency across all departments

Developed and mentored high-performing teams, implemented comprehensive training programmes, fostered positive work culture across shifts

Managed budgeting, procurement, and compliance with food safety regulations while maintaining consistent service excellence

Introduced new operational procedures and staff development initiatives that enhanced service delivery and team productivity

Analyzed operational bottlenecks and implemented strategic solutions, leading to substantial cost reductions while maintaining exceptional service standards

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