Office manager

CRYSTAL WILSON

Houston, Texas ***** 346-***-**** *********@*****.***

Professional Summary

Offering strong organizational skills and commitment to learning and development in dynamic business environment. Contributes understanding of customer needs and ability to adapt to various client demands. Ready to use and develop communication and project management skills.

• Clerical support

• Sorting and labeling

• Clear oral/written communication

• Workflow planning

• Database administration

• Relationship building

• Office administration

• Excellent multi-tasking ability

• Office management

• Friendly nature

• Administrative support

• Organizational skills

• Account Reconciliation

• Bookkeeping

Work History

Office Manager 09/2024 - 12/2024

Ranger Claims Solutions – Sugarland, Texas

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

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Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

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Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

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• Streamlined office operations by implementing efficient filing systems and organizational strategies. Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

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Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

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• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.. Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

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Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

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• Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Bartender 08/2020 - 12/2024

Jacks for Cocktails – Houston, Texas

• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Supported special events through attentive service, adapting quickly to varying needs of guests or clients. Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

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• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

• Ensured compliance with health and safety regulations. Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

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• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers. Education

Business

Houston Community College - Houston, Texas

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