Customer Service Assistant Manager
Resume:
ANTONIO
MASS
***************@*****.***
Orlando, FL 32807
Bold Profile
Dynamic Assistant Manager with a proven track record at Dennys Restaurant, enhancing customer experience and reducing cash discrepancies. Excelled in roles requiring exceptional customer service, team leadership, and problem-solving skills. Demonstrated ability to oversee operations efficiently, fostering positive work environments and achieving significant performance improvements.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Money handling
• Team leadership
• Decision-making
• Time management
• Problem-solving
Everest College
Orlando, FL • 07/2017
Associate Of Arts And Sciences:
Business Management
EDUCATION
Universal Studios - CDL Truck Driver
08/2018 - Current
Dennys Restaurant - Assistant Manager
06/2016 - 07/2018
Bubbalou's Bodacious BBQ - Assistant Manager
Apopka, FL • 01/2008 - 05/2016
WORK HISTORY
• Operated with safety and skill to avoid accidents and delays. Inspected trucks for malfunctions and reported vehicles to management for corrective action.
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Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
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• Load and unload products at different venues.
• Assist in other warehouse duties like bakery, dough, cleaning. Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Developed strong working relationships with staff, fostering a positive work environment.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
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Improved customer satisfaction by addressing and resolving complaints promptly.
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Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
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Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
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Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
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Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
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Improved customer satisfaction by addressing and resolving complaints promptly.
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Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
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Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
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Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
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Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
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Coordinated with vendors for timely inventory replenishment, ensuring product availability.
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Conducted performance evaluations and provided constructive feedback to employees.
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Oversaw daily operations to maintain store cleanliness and organization.
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Spanish
Limited Working
LANGUAGES
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