Customer Service Order Entry
Resume:
Shemeka Duncan
Baton Rouge, LA 70816
***********@*****.***
PROFESSIONAL SUMMARY
Dedicated and detail-oriented professional with over 10 years of experience in customer service, order management, and vault operations. Proficient at problem-solving, team leadership, and ensuring accuracy in high-volume environments. Skilled in utilizing AS400 software and various technological tools to enhance efficiency and accuracy. Seeking a challenging role that leverages my expertise in operational processes, customer relations, and team collaboration to drive organizational success.
KEY SKILLS & QUALIFICATIONS
Proficient in AS400 software and order entry systems
Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
Experienced in inventory management and financial transactions
Skilled in using electric pallet jacks and handling high-value items
Ability to work under pressure and manage multiple tasks efficiently
Team leadership and cross-training experience
High attention to detail and commitment to accuracy
PROFESSIONAL EXPERIENCE
Loomis Armored
Armed Vault Worker May 2013 - Present
Verify, count, and reconcile cash deposits and valuables daily, ensuring accuracy and compliance with company policies.
Identify and sort deposits and route-specific cargo while maintaining strict security measures.
Communicate effectively with internal teams and external branches to streamline operations.
Lead a team in resolving operational challenges and unexpected discrepancies.
Handle millions of dollars in transactions while upholding the highest standards of accountability.
Ensure compliance with gun safety protocols and security regulations.
The Home Depot
Order Entry Representative / Customer Service Representative December 2006 - May 2012
Processed over 300 customer orders daily, maintaining an accuracy rate of 99.80% or better.
Assisted customers and vendors with product pricing, availability, and order fulfillment.
Collaborated with sales, support, and credit teams to resolve customer issues effectively.
Awarded multiple merit badges for outstanding customer service.
Specialized in plumbing, door hardware, and lighting product divisions.
Selected for special projects focusing on consumer services and process improvement.
Trained and mentored team members on order entry procedures and system functionalities.
EDUCATION & CERTIFICATIONS
High School Diploma [Your School Name], [Year Graduated]
Gun Safety Certification Loomis Armored
Additional training in customer service and order management systems
REFERENCES
Available upon request.
Contact this candidate