Customer Service Assistant Manager

Derek Spruill

Email: **************@*****.***

Phone: (347) 856 - 0145 Brooklyn, NY 11210

I am a highly efficient and detail-oriented moving management professional with 3+ years experience in coordinating and overseeing moving projects. I excel in ensuring smooth operations, exceptional customer service, and team management. My strong organizational skills, problem-solving abilities, and commitment to safety make me a valuable asset for your team.

Qualities:

●Interpersonal and written communication skills

●Written communication skills

●Problem solving skills

●Time management skills

Technical Skills:

●Safety compliance

●Construction skills

EXPERIENCE:

Civilian Climate Corps/ Clean Energy Associate Brooklyn, NY Aug 2023 - Present

●Trained in occupational and health safety standards (OSHA 30 hours)

●Trained in site safety standards (SST 10 hours)

●Demonstrate professional proficiency in communication, critical thinking, teamwork, leadership, and adaptive technology skills for the workplace

●Application of principles of low voltage electric, heating ventilation, and air conditioning systems

●Practice and experience in demolition, clean-up, installation, and maintenance of construction sites

Jacob’s Delivery Service/ Assistant Manager / Mover Brooklyn, NY March 2014 - May 2023

●Partnered in the planning and execution of the moving operations, including scheduling, organizing packing and loading teams, coordinating transportation, and ensuring efficient use of resources.

●Managed inventory and coordinated with clients to reconcile any discrepancies or missing items.

●Monitored the quality of service provided by the moving team, ensuring adherence to company standards and customer expectations and conducting regular inspections to identify areas for improvement and maintain a high level of professionalism.

●Assisted with various administrative tasks, such as scheduling appointments, managing paperwork, updating databases, and generating

●reports.

Kings County Hospital Center/ Patient Transport Brooklyn, NY April 2019- October 2022

●Lifts patients on and off their beds and moves them to treatment areas and operating rooms.

●Performs basic health care services like measuring a patient’s blood pressure and oxygen levels.

●Comforts patients and their family members by offering support and encouragement.

●Delivers equipment and supplies by picking up requisitioned orders and taking them to assigned treatment areas.

●Transports laboratory specimens.

●Follows all protocols when transporting the remains of deceased patients.

●Maintains a safe, secure, and healthy work environment by following all standards and procedures.

Target/ Stockroom Associate

Brooklyn, NY February 2017 - April 2018

●Communicated effectively with colleagues and supervisors regarding stockroom operations, inventory status, and any issues or concerns that may arise.

●Managed inventory through the reception of shipments, verification of contents, organizational optimization, and accurate record keeping.

●Attentively monitored inventory levels and regularly restocked merchandise from the stockroom to the sales floor or distribution area.

●Ensured order fulfillment through the retrieval of requested items from the stockroom, appropriate packaging, and preparation for delivery or pickup.

Flatbush Action Action Academy/Teachers Aide Brooklyn, NY December 2013 - January 2014

●Provided support in the areas of classroom management, material development and distribution, and facilitation of smooth transitions between activities.

●Provided individualized academic and behavioral support to students.

●Co-managed the process of assignment grading and accurate student-related recordkeeping.

●Collaborated with the teacher to prepare instructional materials, including photocopying worksheets, creating visual aids, organizing manipulatives, and setting up technology for lessons.

EDUCATION:

Erasmus High School

Regents Diploma

Sept. 2003- June 2007

Brooklyn, NY

Certifications:

OSHA 30 hours / 2023

Site Safety Certification 10 hours / 2023

References available upon request

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