Security Officer Customer Service
Resume:
PROFESSIONAL EXPERIENCE
Evergreen home CARE
CAREGIVER
Assist client with basic daily needs
Meal preparation
Housekeeping
ASSIST with daily hygiene
Allied Universal Services- Tinley Park Il
08/2024
Security officer
Implementation of efficient process at client site
Monitor visitors at entrance and exits
Assist visitors according to client instructions
Perform regular patrols
Provide emergency services when necessary
Maintain professional relations with client and visitors
Dispatch emergency services
Dispatch patrol for client visitors
Recovery Portfolio Recovery Associates - Henderson, NV 10/18-07/19
Account Representative
Heavy volume inbound and outbound calls
Customer account maintenance
Negotiate settlements and repayment plans
Customer care
Advise customers with detail of CBR and benefits of repayment
Accept payments via phone, mail and web
Heavenly Hands Paralegal Services - Chicago, IL & Las Vegas, NV 02/15-05/18
Customer Service Representative - Govern all aspects of an international privately-owned legal document preparation services that involved estate planning, customer services and collections.
Inbound and outbound calls to delinquent and potential customers.
Monitor cash flow and assist in the development of the annual budget.
Prepare appropriate financial reports necessary to show overall financial performance.
Develop and implement strategies to exceed assigned performance targets.
Resolved customers disputes and collected on pasted due accounts.
Acted as a liaison between owner and irate customers; utilizing a professional influence.
Prepared and presented delinquent account reports to business owner.
Jimmy’s Lounge - Riverdale, IL 04/96-01/15
General Manager - Managed the lounge within the policies and guidelines of the company to ensure customer satisfaction and profit maximization
Overseen day to day operations to maximize revenues.
Managed and developed a team 19 employees.
Provided leadership, recognition and motivated members of the team.
Recruited, interviewed and hired staff and conducted annual performance appraisals.
Assigned and directed work load, processes, and activities of department staff.
Ensured excellent levels of customer service and handled guest concerns to facilitate repeat business
Created and implemented inventory control strategies that maximized profits and minimized inventory cost
VOLUNTEER EXPERIENCE
3R Production - Chicago, IL 08/14-08/19
Outreach Director
Collected and provided clothing, shoes, school supplies, food and household items to families in need within the greater Chicago land area.
EDUCATION
Prairie State College, Chicago Heights, Illinois
August 2018
Concentration Associate of Arts, Business Management
TECHNICAL SKILLS
Outlook, Knowledge in MS Office, Word, Excel, PowerPoint, Publisher
Dear Hiring Executive:
I am seeking a challenging career position and I am interested in joining a dynamic team. Please take a few moments to review my resume so that we can arrange a personal interview in the near future.
After spending more than 25 years in the night club industry, the last 15 as general manager, I attempted to enter the workforce, hoping that my many years experience as a manager would be enough to secure a position which would offer a competitive, and also a living wage. After a couple of years of unsuccessfully obtaining a position, I decided that maybe I should go to college to add a degree to my resume in hopes that it would make me more marketable. Its been 2 years now and I have yet to find meaningful work. My degree is in business management, I believed that it would be fitting for me since I’d had so many years of managerial experience. In 2020, after being unemployed for a year, I decided that I needed to do something to secure employment. I completed a 20 hour course and received certification to work as an unarmed security officer. This work is meaningless and pays a very meager salary. I do not earn enough to live on my own, and I will continue to search for that employer who will be willing to give me an opportunity. What I need most at this time, is an opportunity. I am motivated to learn a new skill as well as bringing my experiences. Some of my other work experiences include, lunchroom clerk for Chicago public schools, cash room teller at Loomis and Fargo, mail room clerk for the United States postal service.
I am a very hard worker and have never given less than 100 percent.
I was recently offered a full time position as a security officer in the downtown Chicago area. The position pays minimum wage, I’m required to work every weekend and holiday. The position will also add another expense to my budget as I will have to pay several hundred dollars a month to park or pay about the same to use public transportation. I couldn’t afford to accept the job, I declined it. I will continue to reject positions that will require me to be available 24 hours a day, 365 days a year and doesn’t even pay a living wage, or offer benefits of any kind. I know what an asset that I have been in my career, and what an asset I will continue to be in a new company. My work ethic is second to none. I will continue searching until I am afforded an opportunity to display my skills and dedication.
After completing College courses in 2018, at Prairie State College. I am planning to focus my career in Human Resources/Finance. My analytical and math skills are very well developed and I have been commended on my attention and organizational ability. I have a good understanding of Skilled Customer Service Representative in million-dollar organizations with a mixture of collections, accounting, management, inventory control, cash handling, balancing cash drawers, bank deposits and internal/external processes. I am an Expert in executing multi-directional process improvements. I would enjoy the opportunity to show you what I can do for you.
Should my qualifications be of interest to you, I am available for a personal interview at your convenience. If you desire further information at this time, I will gladly respond on request.
Thank you for your time. I look forward to hearing from you soon.
Sincerely,
Judith Kemp
Resume enclosed
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