Customer Service Associate
Resume:
G'Mirrah Breedlove
Nashville, TN *****
********@*******.***
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
Workforce Management
Operations Management
Marketing
Sales Techniques
Team Leadership
Salesforce Management
Verbal and written communication
Time Management
Experience
June 2024 - July 2024
Krispy Kreme - City Of Saint Peters, Missouri
Manager
Coached, mentored and trained team members in order to improve their job performance.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Established processes to ensure efficient workflow throughout the organization.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
May 2024 - July 2024
H&M Store - City Of Saint Peters, MO
Retail Sales Associate
Assisted customers with finding the right product for their needs.
Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Kept informed about new products arriving at the store on a regular basis.
Processed returned merchandise according to company policies.
Stocked shelves with merchandise according to company standards.
Demonstrated knowledge of store products and services.
Greeted customers upon entering the store and provided assistance.
Organized displays to attract customers and promote sales.
Provided product information and answered customer questions.
Promoted special offers and discounts to encourage additional purchases.
Completed transactions in an efficient manner while providing excellent customer service.
Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
July 2023 - February 2024
Taco Bell - Quincy, IL
Crew Member
Provided excellent customer service to maintain a positive atmosphere for guests.
Adhered to health department regulations regarding food handling procedures.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Performed cashier duties such as taking orders, collecting payments and providing change.
Processed takeout orders quickly to ensure timely delivery of meals.
Restocked kitchen supplies including food products and utensils.
July 2022 - April 2023
McDonald's - Quincy, Illinois
Crew Member
Provided excellent customer service to maintain a positive atmosphere for guests.
Adhered to health department regulations regarding food handling procedures.
Monitored quality of food served to ensure it met company standards for presentation and temperature.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Performed cashier duties such as taking orders, collecting payments and providing change.
February 2022 - July 2022
Fuji Steakhouse & Sushi Bar - Quincy, IL
Restaurant Hostess
Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Communicated with kitchen staff regarding customer feedback or complaints.
Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Monitored dining room activity to ensure all guests were receiving optimal service.
Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Performed opening and closing duties such as restocking supplies and cleaning work areas.
Upsold appetizers, drinks, desserts. when appropriate.
Assigned seating arrangements based on customer preferences and restaurant policies.
Greeted customers and escorted them to their tables.
Provided menus and answered questions about menu items and specials.
Managed reservations, waitlists, and special requests for large parties.
Restocked condiments, silverware, napkins, tablecloths. as needed.
Greeted guests and sat customers at tables or in waiting areas.
Resolved customer service and food-related issues to maintain guest satisfaction.
Education and Training
December 2023
Quincy Senior High School Quincy, IL
High School Diploma
Tennessee State University Nashville, TN
Some College (No Degree) Criminal Justice
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