Insurance Agent Health
Resume:
Katilynn
Ray
Licensed
Insurance Agent
Katilynn Ray
Ware Shoals, SC
***********@*****.***
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Skills
Communication, Customer Service, Sales, Management, Time keeping, Empathy, Leadership, Cash handling, Call handling, ADP, Conflict de-escalation, Billing, and Negotiation.
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Experience
TeleperformanceUSA / Licensed CRC
January 2025 - February 2025 Remote
Helped Policyholders by making billing changes, making payments, reviewed policies with the customer, making changes to policies, re-rated policies, reinstated policies and Canceled Policies. Also I managed my time and successfully passed my Property and Casualty Insurance License test.
TeleperformanceUSA/ Temporary Health Insurance Agent October 2024 - December 2024 Remote
Answered inbound calls and made health insurance enrollments. Used Empathy to help customers navigate through complicated applications, managing time successfully, and took constructive criticism to make me better at my job. This position ended on December 7th when AEP ended.
Bloom Insurance / Licensed Health Insurance Agent
September 2023 - November 2023 Remote
Performed needs analysis required to help Customers choose the policy that fits them best, I also explained complicated information so the customers would understand what I am talking about. Following a script was a huge part of the position.
InfoCision / Call Center Representative
June 2023 - July 2023 Remote
Followed up on leads for outbound marketing, based on established criteria, asked for donations for nonprofit organizations. I also overcame objections using friendly, persuasive strategies.
Family Dollar / Assistant Manager
September 2019 - March 2020 Easley, SC
Managed opening and closing procedures such as counting money, completing the deposit, and made sure the shelves were neat. I also unloaded freight trucks, kept positive relationships with customers and staff.
Cici’s Pizza / Assistant Manager
August 2016 - December 2018 Easley, SC
Managed opening and closing procedures such as counting money and completing the deposit. I made sure the restaurant was clean and ready to open the next day by making sure all vegetables and ingredients are put away. Another important part of my job was to lead the crew to keep the store efficiently running. ㅡ
Education
South Carolina Connections Academy / High school Diploma June 2019 Easley, SC.
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Licenses
Accident & Health or Sickness (No. 20881051)
Personal Lines (No, 20881051)
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