Customer Service Social Media
Resume:
J.J. Howerton
*********************@*****.***
Objective
Results-driven professional with extensive experience in customer service, sales, operations management, event coordination, and social media marketing. Proven ability to manage bookkeeping, scheduling, public relations, and event planning. Seeking an opportunity to leverage my diverse skill set to drive operational efficiency, enhance customer satisfaction, and contribute to organizational growth.
Professional Experience
Neighborhood Veterinary Center – Nederland, Texas
Customer Service Coordinator Lead Receptionist Emergency Technician 2021 – 2024
•Managed customer inquiries, ensuring timely and accurate resolutions.
•Supervised employee productivity and customer satisfaction, consistently delivering high-quality service.
•Oversaw bookkeeping, maintained precise financial records, and managed banking tasks.
•Coordinated company functions and events, including employee appreciation parties, ensuring seamless execution.
•Developed and implemented Standard Operating Procedures (SOPs) to improve operational efficiency.
•Held leadership roles as Surgery Coordinator and Lead Technician, optimizing resource utilization and supporting medical staff for pre- and post-operative patient care.
•Managed facility operations, including inventory control and logistics.
Dowlen Road Veterinary Center & Beaumont Pets Alive – Beaumont, Texas
Receptionist Veterinary Technician Board Member 2012 – 2021
•Delivered frontline customer service, assisting clients with pet care needs and appointment scheduling.
Assisted in veterinary examinations, surgeries, and patient care as a veterinary technician.
•Performed administrative duties, including maintaining medical records, processing payments, and managing inventory.
•Served as a board member for Beaumont Pets Alive, contributing to strategic planning and operational improvements.
•Supported rescue and adoption programs, working closely with fosters and adopters.
•Educated the public on responsible pet ownership, vaccinations, and spay/neuter initiatives.
Various Sales Roles – Beaumont, Texas
Insurance Sales Automotive Sales Business Development 2006 – 2012
•Aflac Insurance Sales Representative: Developed client relationships and sold supplemental insurance policies, educating businesses on coverage options.
•Car Sales Consultant: Sold vehicles, provided financing solutions, and maintained high levels of customer satisfaction.
•Demonstrated strong negotiation and closing skills in fast-paced sales environments.
•Consistently met or exceeded sales targets across multiple industries by prospecting and acquiring new clients through cold calling, networking, and referrals.
Radio Disney – Texas
Radio Personality & Event Coordinator 2000 – 2006
•Engaged audiences as a dynamic radio personality, creating interactive and entertaining experiences.
•Acted as Toastmaster at live events, ensuring seamless event execution and audience interaction.
•Coordinated and scheduled multi-party events, handling transportation, logistics, and detailed event arrangements.
Organized and executed promotional events, collaborating with teams to ensure smooth operations.
•Enhanced public relations efforts, fostering audience engagement and brand loyalty.
Social Media Marketing Experience
•Managed and promoted businesses across multiple platforms, including Facebook, TikTok, LinkedIn, Instagram, and Indeed.
•Developed and executed marketing campaigns to boost online visibility, engagement, and client acquisition.
•Created compelling content for diverse audiences, maintaining consistent brand messaging.
•Analyzed social media metrics to optimize performance and inform future strategies.
•Built and maintained a strong online presence, driving business growth and customer engagement.
Additional Sales Experience
•Over 20 years of proven success in both inside and outside sales roles across industries, including oil and gas, veterinary services, and insurance.
•Developed and maintained strong client relationships, consistently exceeding sales targets.
•Negotiated contracts and closed high-value deals, contributing to revenue growth.
Skills
•Sales & Client Relationship Management
•Customer Service Excellence
•Public Speaking & Event Coordination
Social Media Marketing & Campaign Management
•Event Planning & Party Coordination
•Time Management & Scheduling
•Operations & Facility Management
•Bookkeeping & Financial Accuracy
•SOP Development & Implementation
•Communication & Problem-Solving
•Team Leadership & Collaboration
Licenses & Certifications
•Transportation Worker Identification Credential (TWIC)
•Catastrophic Insurance Adjuster License (Texas)
•General Lines Insurance License (Texas)
•Texas Notary Public
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