Data Analytics Process Optimization

Dr. Caroline King, Ph.D., MHA, PMP

Wilmington, NC 910-***-**** **************@*****.*** LinkedIn *Willing to Relocate* Summary:

Accomplished Senior Operations and Project Leader with over 15 years of expertise in life sciences, IT, pharmaceuticals, and healthcare. Recognized for driving operational excellence, strategic alignment, and process optimization through Lean Six Sigma methodologies. Proven track record of leading cross-functional teams, enhancing profitability, and delivering measurable outcomes. Adept at leveraging data analytics and strategic insights to achieve organizational objectives and significant cost savings. Skills:

• Clinical Operations Leadership &

Strategy

• Oncology Clinical Trial Management

(Phases 1–4)

• Process Optimization (Lean Six Sigma

Black Operational Strategist/Strategic

Project Alignment

• Operations Management & Process

Optimization

• Strategic Planning & Execution

• Clinical Trial & CRO Management

• Stakeholder Management/Provider

Engagement

• Team Leadership & Talent Development

• Budget Management & P&L Accountability

• Stakeholder Collaboration & Risk Mitigation

• Global Regulatory Compliance (ICH, GCP,

HIPAA)

• Key Performance Indicators (KPIs) Tracking

• Data Analytics & Decision Support Systems

Professional Experience:

Senior Business Consultant

Brightstar Consulting, Wilmington, NC (2023–2024)

Lead Process Improvement Strategist

• Spearheaded data-driven strategies in endocrinology and acute pain markets, driving a 40% revenue increase.

• Designed an equity-focused Lean framework to improve recruitment, development, and retention, achieving a 30% retention rate increase.

• Directed a $5M portfolio to execute high-impact equity events, optimizing resources and aligning with business objectives.

• Enhanced CRM systems, integrating data sources to modernize commercial operations and improve efficiency.

Equity and Retention Division Director

• Developed equity-focused training programs, improving organizational reputation and employee engagement.

• Managed a team of 50+, driving professional development and operational excellence.

• Directed budget strategy and execution, fostering program growth and market positioning. Process Optimization & Portfolio Management Director Cigna, Remote (2022–2023)

• Reduced operational waste by 35% through process optimization and improved demand forecasting.

• Unified cross-functional teams to align workflows, strengthen capabilities, and mitigate risks.

• Led 100+ team members using Agile and Waterfall methodologies, tracking progress in Jira and ensuring timely delivery.

• Enhanced process excellence by implementing Lean Six Sigma principles, achieving measurable efficiency gains.

Global Business Clinical Strategy Director

IQVIA, Durham, NC (2021–2022)

• Directed Phases 1–4 clinical trials, managing CROs and ensuring compliance with regulatory standards.

• Developed global managed healthcare plans, leveraging real-world evidence to improve patient outcomes.

• Aligned budgeting strategies with business goals, reducing costs and enhancing financial efficiency. Strategic Initiatives Director

Corporate Clinical Quality Management, Anthem, Virginia Avenue, IN (2018–2021)

• Oversaw 40+ enterprise-wide initiatives, including national vaccination campaigns, generating $50.9M in savings through ambulatory surgery optimization.

• Implemented strategic transformation initiatives, achieving $56.5M in hospital payment recalibrations.

• Designed data-driven training programs to enhance workforce cultural competency and engagement.

• Managed Centers of Excellence for 500+ associates, fostering a culture of continuous improvement. Senior Project Manager/Business Analyst

UnitedHealth Group/Optum, Minnetonka, MN (2015–2018)

• Delivered $37.4M in cost reductions by reducing claims and optimizing clinical operations.

• Established IT systems for high-risk patient identification, boosting efficiency by 15% and saving $30M+.

• Enhanced SOP implementation across accounts, driving process standardization and quality assurance. Clinical Research Program/Project Director

UF Health Shands Hospital, Gainesville, FL (2006–2015)

• Led 15–20 clinical research studies, including oncology and cardiothoracic trials, from inception to completion.

• Developed patient care protocols and ensured compliance with GCP and CMS regulatory standards.

• Created and managed CROs at the state level, improving clinical trial infrastructure. Education

PhD in Business Strategy & Leadership Liberty University * MHA in Healthcare Administration Adventist University* BS in Healthcare Administration University of West Florida Certifications

Project Management Professional (PMP) * Lean Six Sigma Green & Black Belt * Agile Certification * Diversity Educator Certifications * Waterfall Certification * Certified Career Counselor * Scrum Master Certificate of Proficiency * Certified Change Management Professional (CCMP)* Gools Lab Practices Publications

Wilma Magazine – Business Leadership Advice from Caroline King (2023) * Invisible: The History of Diversity in the United States (2023) * Wilmington Biz Insights – Policies a Powerful Recruitment/Retention Tool (2022) * Wilmington Biz Insights – Policies Essential for Risk Avoidance (2022)

Contact this candidate