Vice President Continuous Improvement

Jeffrey C. Allen

Address: **** ***** ****** **** **., Cosby, TN 37722

Phone: 423-***-****

Email: *******.*****.***@*****.***

LinkedIn: Jeffrey C. Allen

Summary

Experienced technical maintenance executive with over 25 years of expertise in designing, maintaining, and optimizing complex mechanical and electrical systems in the theme park and manufacturing industries. Proven track record of leading large teams, implementing innovative technical solutions, and ensuring safe, efficient operations across diverse environments. Skilled in developing and auditing operational standards, managing multimillion-dollar budgets, and making measurable improvements in team performance and asset reliability. Committed to fostering technical excellence and maintenance integrity to achieve strategic goals. Passionate about continuous improvement, I stay at the forefront of industry trends to drive innovation and exceed expectations. My goal is to create strategies and processes that not only enhance operational performance but also deliver unforgettable experiences for both teams and guests.

Core Competencies

Leadership & Team Development (IQ and EQ)

Technical Operations & Maintenance

Budget & Resource Management

Safety Standards & Regulatory Compliance

Guest Service Excellence

Strategic Planning & Execution

CMMS - MAXIMO, TMA, MOBORO, INFOR

Professional Experience

Vice President of Technical Services

Legoland Theme Parks and Resorts – Winter Haven, FL

October 2023 – October 2024

Led a team of 150+ with 7 direct reports across multiple disciplines for 2 theme parks, 1 water park, 2 hotels, and a 166-room retreat.

Directed maintenance and repair operations for rides, attractions, and facilities across the resort, ensuring 100% compliance with state regulations and corporate policies.

Reduced downtime by implementing data-driven maintenance scheduling and enhancing resource allocation.

Managed a $5M+ operational and $16M capital budget while maintaining exceptional safety, employee, and guest satisfaction.

Implemented an asset registry system and transitioned from paper PM work orders to a computer maintenance monitoring system, reducing needed resources.

Created maintenance inventory control and tracking resort-wide, reducing unnecessary inventory and ensuring that critical spares were available.

Sr. Maintenance Manager, Facilities and Water Park

Dollywood – Pigeon Forge, TN

August 2021 – October 2023

Oversaw facilities maintenance and inspections for all Dollywood, Splash Country facilities, and attractions, achieving 99% operational uptime.

Developed long-term infrastructure forecasting plans that contributed to a reduction in unplanned maintenance costs.

Optimized Park utility consumption, identifying overages and areas of opportunities to save annually by 15%.

Optimized utilization of the Computer Maintenance Monitoring System to track failures and reduce downtime by 10%.

Sr. Manager, Ride and Facility Interface

Epic Universe, Universal Creative – Orlando, FL

2019 – 2021

Established and implemented processes for tracking over 86,000 ride and facility inputs (electrical, network, plumbing, etc.) with a team of 20 Engineers, for 1/5 of the park.

Analyzed over 200 different large drawing packages and identified all relevant facility inputs, ensuring all related aspects were in accordance with engineer reports, ASTM, OSHA, and standard amusement park practices.

Created metrics to verify vendor compliance with standards, providing management updates on project milestones and payments.

Manager, Process & Predictive Technologies

Universal Studios Florida – Orlando, FL

2018 – 2019

Implemented predictive maintenance programs that reduced ride downtimes and repair costs by an estimated 7% through advanced diagnostics and proactive repair.

Directed installation and calibration of monitoring systems, enhancing asset health visibility for over 50 attractions.

Trained and managed a team of technicians, resulting in a 40% improvement in predictive maintenance tasks and efficiency.

Predictive Maintenance Lead Technician

Universal Studios Florida – Orlando, FL

2015 – 2018

Conducted predictive inspections on mechanical and electrical systems, achieving a 90% success rate in identifying and mitigating potential downtimes.

Analyzed complex data sets to provide actionable insights that reduced repair costs.

Led the team in analyzing all ride assets across 3 Universal Studios parks.

Ride and Show Technician

Universal Studios Florida – Orlando, FL

2014 – 2015

Performed preventive and corrective maintenance on ride systems, ensuring 99% uptime compliance with operational schedules.

Education & Certifications

CPO Certification (2021)

Asset Reliability Practitioner (2018)

Level 2 Infrared & Vibration Analysis (2018, 2019)

Ultrasound Analysis (2018, 2019)

NAARSO Level 1 (2016)

Allen Bradley PLC Programming

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