Customer Service Financial Planning

ALBERTA SAPPOR

Email: *******@*****.*** Phone: +233********* Location: Accra-Ghana

BRIEF PROFILE

An experienced and dedicated manager with a strong background in retail management, specializing in the sale of phone accessories and female apparel. Proven track record of increasing sales, managing inventory and delivering exceptional customer service. Skilled in store operations, staff management and implementing effective sales strategies to drive revenue growth. Adept at building relationships with customers and maintaining a welcoming environment. Seeking to leverage expertise and leadership skills to contribute to the success of your dynamic team.

EDUCATION

Diploma in Business Studies (Marketing) 2011 – 2013

Koforidua Technical University, Ghana

PROFESSIONAL TRAINING

Four Laws of Creating Your Own Business & Seven Principles of Success 2013

Diploma in Business Studies Students Association of Ghana

SKILLS

Customer Service Excellence

Planning and Organisation

Effective Communication

Cash-Handling and Bookkeeping

Problem Solving Abilities

Customer Advocacy and Empathy

Safety and Security Awareness

Quick Thinking and Sales Suggestions

CAREER HISTORY

Founder and CEO, Albisap Enterprise & Collections January 2020 - Date

Develop and implement short-term and long-term business strategies

Oversee budgeting, financial planning, and resource allocation to ensure financial stability and profitability.

Develop and implement sales strategies to drive growth

Optimize marketing campaigns, including online promotions, to boost product visibility and customer engagement

Build and maintain relationships with clients, suppliers and partners to enhance the company’s market position

Optimize stock levels and ensure timely procurement of products to meet customer demand

Ensure that customers receive excellent service and that their needs and feedback are addressed promptly

Check customer satisfaction levels and take proactive measures to address any issues

Pupils Teacher, Lighthouse International School March 2018 - December 2019

Developed and implemented age-appropriate lesson plans that align with the curriculum and learning objectives

Taught foundational subjects such as reading, writing etc. in an engaging and interactive manner

Established and maintained a safe, positive and organized classroom environment conducive to learning

Set rules and expectations for behavior and implemented strategies to encourage good behavior and discipline

Monitored and addressed any behavioral issues, fostering a respectful and inclusive classroom atmosphere

Assessed and evaluated students' progress through tests, assignments and observations

Kept detailed records of students' academic performance and development

Supported students' emotional well-being by fostering self-esteem, empathy and resilience

Recognized and addressed any social or emotional challenges faced by students and provided guidance as needed

Maintained regular communication with parents and guardians to update them on their child's progress

Responded to parent inquiries and collaborated with them to support their child's learning and development

Incorporated physical activities and exercises into daily routine to promote physical health

Collaborated with other teachers and staff to share resources, ideas and strategies for effective teaching

Attended school meetings, workshops and training sessions to ensure continuous improvement

Supervised students during class time, recess and other school activities to ensure their safety

Taught students about personal safety, hygiene and healthy habits

Assistant Manager, Despite Media November 2016 – February 2018

Assisted in managing day-to-day operations of the company

Performed administrative tasks, such as scheduling meetings and coordinating events

Provided support in the planning and execution of projects, campaigns, and productions

Facilitated communication between departments to ensure projects are completed on time

Supported senior management in planning, executing and delivering media projects

Collaborated with the marketing team to identify and implement strategies for audience growth and retention

Supported management in maintaining positive relationships with clients, partners and stakeholders

Addressed client inquiries and ensure high levels of client satisfaction

Handled confidential information with discretion and professionalism

Domestic Assistant, Dubai Manpower Group January 2015 – October 2016

Performed regular cleaning tasks, including dusting, sweeping, mopping and vacuuming

Organized and tidy rooms, ensuring all areas are neat and orderly

Prepared meals according to dietary preferences and meal plans provided by the household

Assisted with meal planning, grocery shopping and storing food items properly

Purchased groceries and household supplies as needed, following a provided shopping list or instructions

Kept track of household inventory and informed employer when supplies need to be replenished

Notified employer of any needed repairs or maintenance issues around the home

Answered the door and received guests, deliveries and service personnel as needed

Provided assistance to guests during their visit, ensuring they are comfortable and have what they need

Ensured all doors and windows are locked when not in use and maintain general awareness of home security

Adhered to safety protocols, including proper handling of cleaning supplies and equipment

Reported any safety hazards or concerns to employer promptly

Respected the privacy and confidentiality of the household and its members

Handled personal items and information with discretion and professionalism

Client Relations Assistant, Lands Commission January 2013 – December 2014

Greeted and assisted clients in person or over the phone, providing information about Lands Commission services and processes

Responded to client inquiries

Guided clients through the application process for services such as land title registration

Assisted clients with the submission of required documents for land registration, title verification and other services

Reviewed submitted documents for accuracy and completeness before processing them through the appropriate channels

Maintained accurate records of client interactions, applications, and document submissions

Monitored the status of client applications and provide updates on progress as needed

Assisted in resolving discrepancies or issues related to client accounts, such as payment processing or documentation errors

Scheduled appointments for clients with Lands Commission officers or departments, as necessary

Confirmed appointments and provide clients with necessary details, including directions and required documentation

Distributed informational materials, brochures and application forms to clients and explained the requirements and fees associated with each service

Listened to client concerns and complaints, forwarding them to the appropriate department or officer for resolution

Assisted in entering client information and transaction details into the Lands Commission’s database

Coordinated with other departments, such as surveying, mapping, to facilitate client requests and ensure timely service delivery

Ensured that all client interactions and document handling comply with Lands Commission policies and procedures

Safeguarded client information by adhering to data protection and privacy policies

Guided clients through the payment process for services, explaining fees, accepted payment methods and payment locations

Notified clients when their documents or certificates are ready for collection

LEADERSHIP EXPERIENCE

Female Organizer – Getfund Hall, Koforidua Technical University 2012 - 2013

Served as a representative for female residents, voicing their concerns and interests at hall meetings and ensuring their needs are addressed

Provided guidance and support to female residents, especially new students, to help them adjust to college life and navigate any challenges

REFEREES

Mrs. Edith Frimpomaa Gomina

Deputy Director, Land Administration & Registration Division

Lands Commission

Mob: +233*********

Email: ***********@*****.***

Mrs. Jocey Yalleh

Headmistress, Lighthouse International School

Mob: +233*********/+233*********

Hanan

Dubai Manpower Group

Mob: 050-*******

Tel/Fax: 07-2285447

Mr. Selorm Obubuafo

Founder & CEO, Selorm Phone Accessories

Mob: +233*********

Contact this candidate