Call Center Start Date
Resume:
Resume of Rosa Lee Christopher
Ennis, Texas 75119-5389
Cellular: 469-***-****
Email: **************@*******.***
LaLa move, Inc.
Richardson, TX
Start date: June 2021 to June 2022
Telephone: 1-864-4561
Position: Contract for Delivering goods in a timely manner.
Swift Transportation
Lancaster, Texas
Start date: 4/2019 End Date: 3/2020
Telephone: 1-800-***-****
Position: Professional Commercial Driver (OTR)
Duties: Delivered goods to various companies throughout the different states assigned to me.
Reason for leaving: Failed DOT eye exam. (Cataracts) I Had the surgery done this year.
AAA Auto Club
1225 Freeport Pkwy
Coppell, TX 75019
Start Date: 12/14/2021 End Date: 08/22/2023.
Telephone: 1-800-***-****
Duties: Assisted AAA members with roadside assistance. Applied payments to member’s account with AAA membership.
Reason for Leaving: Medical (medical issue resolved)
Sears & Roebuck
1300 Louis Henna Blvd.
Round Rock, Texas 78664
Start Date: 8/2005 to 6/2012 - Rehired: 1/2015 to 2017
Telephone: 512-***-****
Position: Various
Title: Rapid Resolution Representative (in-bound calls)
Duties: Resolve issues with customers, delivery, vendors, and technicians in a quick and professional manner. Effective resolutions with immediate results. Daily sales. One call resolution. Promoted to NCR (National Customer Relations) handling customer complaints. Skills: Enhanced to fit the position. Knowledge of many software programs which involved accounting, financial spreadsheets, corresponding via email, ability to navigate through 13 windows, and most of all, comprehending sales via the internet. Sales goals were always met or achieved higher than the goal set. CRM experience & various other software.
Title: Customer Service Specialist
Duties: Resolved issues with customers regarding their delivery, appliances, or equipment. Trouble-shoot with customers, any problems they may have regarding their merchandise purchased from Sears.
Scheduled in-home service, directed them to the nearest repair center.
Sales included selling Maintenance Protection Agreements, Repair Agreements, and extended warranties.
Promoted: March 6,2006 to Sears.Com (Internet Sales)
This position included handling more sensitive information. Primary gate was sales.
Responsibilities: To ensure excellent customer service by building trust and positive relationships with our customers.
Knowledge of three software programs and thirteen windows to navigate through all inbound calls.
September 30, 2007
Promoted again to National Customer Relations (NCR)
This position handled ALL nationwide calls from all over the United States. ALL escalated issues come through the email, which was resolved immediately via email, or a telephone call when necessary.
This is a highly diversified position, because at this point, you handle everything. You handle delivery problems, sales issues, sales adjustments, credits, refunds, sales, pre-purchases, price matching, cancellations, tax exempt and tax adjustments, store issues and all customer escalations.
This position was strictly answering emails and resolving all issues on first contact.
November 4, 2007
Promoted to the Assist Team (temporary supervisor for the holidays, usually lasting
about three (3) months.
All escalated calls had to be resolved at this level. Customer satisfaction being the key role in this position.
Holiday issues with orders, deliveries, complaints, store issues, employee issues, merchandise issues and anything that needed immediate attention from a supervisor.
2. Required to work in one or multiple queues/skill sets over various customer contact channels.
3. Responsible for improving customer retention through programs and service provided to the customer.
Sears & Roebuck-Bryan/College Station
Position: Dispatcher. Promoted to Automotive Supervisor
Start Date: 2001 2004
Duties: Dispatched work to mechanics. Inter-faced with the public.
Processed work orders. Assisted in Inventory. Stocked merchandise.
Ensured work order and outside stations were clean and tires neatly arrange,
Ensured mechanics used proper products entering vehicles, enforced dress code and company policy.
Overview of Skills:
Ability to prioritize workload and multi-task in a fast-paced environment.
Detailed Oriented, attention to detail, along with great organizational skills.
Excellent communication skills, both written and verbal.
Prior experience in handling large sums of money. Former Loan Officer for Security Finance and Atlas Financial Company, both companies in Bryan, TX. Relocated to Dallas to head up their downtown office.
Responsible for marketing and selling bank products and services to potential customers. Evaluation skills for existing customer's needs and cross sell additional products and services. Demonstrated proficiency regarding policies, procedures, products and services pertaining to new account transactions. Demonstrated enthusiasm about products and services when talking to both customers and potential customers. Achieved meeting all branch sales goals.
Delivered outstanding customer service to achieve customer satisfaction, retention and increase sales. Responsible for developing professional relationships with retail partners to maintain the company's professional reputation Processed and opened new accounts and balanced a cash drawer in a timely and accurate manner, (which I've done as a loan officer and Head Cashier positions). Practiced branch security procedures and protected customer confidentiality and privacy. Demonstrated skills that contribute to building a strong team and maintaining a professional work environment. Demonstrated availability and flexibility in scheduling to ensure coverage. Received payments over the phone for products and services. Dispatched technicians for workload assignments. Trouble-shooter for Lawn & Garden department. Handled escalated calls. Acted as temporary supervisor for 1300 employees during the holiday season (3 months)
Education:
Graduated in 1968 from Orange High School-Lincoln Street, Orange, NJ
College: Essex College of Business-Newark, NJ (1977)
Major: Business Administration/Accounting/Word.
Comments:
I am a very active person and have much more in my background than I have here in this resume. I am a very diverse person and have exemplified experiences in customer service roles. Call center experience, as well as B2B.
I have been a Property Manager for a 200-unit community, worked at the Naval base as a Security Officer, worked as a loan manager for Atlas Credit & Security Finance. My experiences cannot all be listed here due to the length it would be to list all of them here.
We can discuss more of my dynamic background when we interview.
Contact this candidate