Distribution Center Process Improvement

Joseph Rinaldi

**************@*****.*** 757-***-**** Suffolk, VA

Summary

Transportation industry veteran with 35+ years’ experience of progressively expanded responsibilities encompassing budget oversight, human oversight and product oversight. Capable of multitasking responsibilities for seamless operations and logistics management. Proven expertise in transportation activities, administration, process improvement, and cost control, with a strong background in managing distribution center operations, working with third party contractors and implementing strategic initiatives. Skilled in staff training, budget administration, and contract negotiation to enhance operational efficiency and support organizational goals.

Skills

Last Mile Delivery

Third Party Transportation

Warehouse Management

Budgeting & Forecasting

Inventory Management

Budget Administration

Relationship Building

Project Management

Third-party Transportation

Administrative Activities

Class B Driver’ License

Process Improvement

Staff Training & Leadership

Controlling Costs

Work Experience

Emergent Services, a Questco Company

Transportation Agent Williamsburg, VA Oct 2024 - Present Hold Secret Clearance to operate at project site: Cheatham Annex. Manage the readiness of transportation equipment for the mobile hospital unit under the National Emergency Deployment services.

• Oversee inspection of vehicles including tractor trailers, ambulances, off-road vehicles, and buses.

• Schedule regular and routine maintenance to ensure all fleet vehicles remain road-ready. East Coast Truck & Trailer Sales

Distribution Center Manager Portsmouth, VA Jun 2023 - Jan 2024 Managed inventory operations across multiple sectors, ensuring alignment with organizational objectives.

• Developed and executed budgetary plans, transforming the distribution center into a recognized revenue-contributing entity.

• Implemented strategic initiatives to support company expansion goals, enhancing operational efficiency and fiscal performance.

RXO Logistics

Operations Manager Suffolk, VA March 2022 - Jun 2023 Account manager for third party delivery service’s client that had 11 regional stores (VA, NC). Oversaw all aspects of site delivery operations to ensure operational and service excellence. Developed and implemented operational policies and procedures to execute operations efficiently and cost-effectively.

• Provided insightful direction and guidance to contracted independent in-home delivery teams (IC’s).

• Raised LTR Scores by 17%

• Introduced new templates to streamline IC recruitment and onboarding process effectively reducing the hiring decision by one week and the onboarding process by four days. Joseph Rinaldi

**************@*****.*** 757-***-**** Suffolk, VA ACS Logistics Holdings - Allegro Home Delivery

Manager, Home Delivery Operations Eagan, MN 2021 - 2022 Start-up Company. SOPs for business unit, and tailored for specific clients, including claims/invoice processing; Independent Contractor onboarding; inventory management, and most efficient delivery methods.

• Recruited, led, and mentored staff and contractors located nationwide at on-site positions.

• Opened 7 new Cross Dock Facilities and trained staff on how to use companies WMS Software.

• Created SOP’s for recruiting Independent contractors; creating timelines and expectations in processing for the execution of new account startups; and procedures for damage/claim investigation and processing.

Pilot Freight Services

Regional Implementation Manager Suffolk, VA 2018 - 2021 Assigned to new accounts for contract implementation.

• Led new Independent Contractor onboarding processes for new markets within 30-day timeframe.

• Developed and implemented operational processes to support the growth of new client accounts, aligning with company/client shared business objectives. Dispatched to underperforming service locations for evaluation and process improvement.

• Managed Profit and Loss (P&L) responsibilities through strategic planning and accurate forecasting to uphold financial health.

• Monitored transportation expenses to ensure alignment with contracted goals and adherence to project budget

Client Account DC Manager Suffolk, VA 2018 – 2020 Managed a regional distribution center which supplied appliance and furniture deliveries to homes via third party contractors. Led managed and mentored 3rd party delivery teams. Responsible for center operations, ensuring timely product deliveries while maintaining service quality standards.

• Administered weekly financial processes: client invoicing, claims management, and contractor settlements, maintaining fiscal accuracy.

• Compiled and analyzed operational reports on a daily, monthly, and quarterly basis, offering strategic insights to support executive decision-making.

• Provided top-notch customer service by maintaining an end-customer satisfaction score consistently in the 90th percentile by analyzing, monitoring and mentoring Independent Contract carriers’ performance.

Day & Zimmermann

Project Logistics Manager Norfolk, VA 2013 - 2018

• Developed logistics strategies to optimize material distribution, workforce allocation, and cost management in collaboration with service operations teams.

• Maintained inventory records and customs documentation, ensuring compliance with international import/export regulations.

• Managed relationships with freight forwarders, customs brokers, and domestic carriers to ensure efficient and timely delivery of goods.

Site/Headquarters Liaison Norfolk, VA 2008 - 2013

• Coordinated the establishment of administrative offices at project worksites. Maintained documentation for safety (OSHA), hazardous material handling, industry standards and project timelines.

• Oversaw personnel logistics including travel arrangements, accommodations, transportation, site access clearances, and training documentation.

• Maintained accurate inventory records for proprietary equipment and managed rental equipment agreements to support site requirements.

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