Front Desk Agent

Laura M. Artis

Data Entry Agent

*********@*****.*** United States

SUMMARY

Front Desk Agent with over 11 years of extensive expertise in customer service, transaction processing, and reservation management.

Adept at coordinating services and facilitating seamless communication between departments to enhance guest experiences. Passionate about leveraging skills in data entry and troubleshooting to drive operational efficiency and customer satisfaction in future roles.

EMPLOYMENT HISTORY

FRONT DESK AGENT, Savan Hospitality, Long Island, NY, United States May 2021 - Present Facilitate seamless communication among departments to enhance guest satisfaction. Manage reservations using Visual Matrix, ensuring accurate and efficient booking processes. Coordinate guest services, including shuttle arrangements, to meet special occasion needs. Oversee shift transitions, ensuring all tasks are completed for operational continuity. Handle financial transactions and assist in various tasks as needed to support operations. VIRTUAL CUSTOMER REPRESENTATIVE/ACCOUNT, Amazon.com Inc, Remote Apr 2020 - Feb 2021 Worked as a Virtual Customer Representative

Assisted with inbound call requests to process daily transactions Provided troubleshooting solutions to resolve temporarily closed accounts Initiated transfers between

Assisted in other departments when needed

FIELD REPRESENTATIVE, US Census Bureau Feb 2020 - Apr 2020 Worked as a Field Representative

Arrived at locations assigned by Field Manager to intake vital household information to conduct interviews for the Census

Communicated with Field Manager at end of day regarding the next assignment Interviewed household members while providing customer service & answered any inquiries pertaining to the visit CUSTOMER SERVICE REPRESENTATIVE, Customer Service Agent- promoted to Assistant Manager MANAGER, Shoe dept Encore, United States Aug 2014 - Mar 2020 Managed daily operations, ensuring seamless customer service and team coordination. Led inventory preparations, enhancing accuracy and efficiency. Collaborated with team to maintain precise financial transactions. Resolved customer issues, boosting satisfaction and loyalty. Scheduled staff effectively, optimizing team productivity. SEASONAL CAMP MANAGER, BEACHSIDE VALET Jun 2023 - Present Oversee camper activities, ensuring safety and adherence to park laws. Manage schedules and databases for seamless camp operations. Maintain accurate financial records, handling banking tasks. Ensure safety of solar-powered wagons and kayak rentals. Lead engaging camp programs, boosting staff performance. Inventory Management of camp supplies via Microsoft Office Front Desk Agent, Best Western Bar Harbour Inn, Holtsville, United States May 2021 - Present Virtual Customer Representative/Account Changes, Best Western Bar Harbour Inn Apr 2020 - Feb 2021 Field Representative, Best Western Bar Harbour Inn Feb 2020 - Apr 2020 Customer Service Associate - promoted to Assistant Manager, Shoe Dept Encore, Massapequa, NY, United States Aug 2014 - Mar 2020

EDUCATION

Nassau Community College - ASSOCIATES DEGREE, Liberal Arts Aug 2005 - May 2007 SKILLS

Data Management : Transaction Processing (Experienced), Data Entry (Experienced) Customer Support : Customer Service, Reservation Management (Expert) Operational Skills : Inventory Management (Expert), Scheduling Problem Solving : Troubleshooting (Skillful), Problem Solving (Experienced) Time Management : Time Management (Expert), Multitasking (Skillful) REFERENCES

Jose I Gonzalez (Curent General Manager), Savan Hospitality

(**************@*********************.***, +1-386-***-****) Rob Guerra, Beach Side Valet Owner & CEO (********************@*******.***, +1-954-***-****) Carmen Aviles (Previous Manager), Shoe Dept Encore (****************@*****.***, +1-631-***-****)