Customer Service Representative

Alitha Allen

***********@*****.*** 608-***-**** Beloit, WI

SUMMARY

Seeking Card Customer Service Representative role with 9 years of experience in customer service and remote work environments. Proven ability in multi-tasking, handling billing inquiries, and managing client correspondence efficiently. Skilled in data entry, verbal communication, and problem-solving, ensuring compliance with legal standards and company policies.

WORK EXPERIENCE

State Collections 600 Henry Ave, Beloit, WI 53511

Customer Service Representative Mar 2019 - Present

• Respond to billing and payment inquiries, ensuring professional communication and clear explanations to patient/account holders.

• Secure payment or establish payment plans in accordance with client directives and protocols.

• Accurately enter and update patient account data, monitor payment arrangements, and manage related correspondence.

• Comply with legal standards, including FDCPA, FCRA, HIPAA, and company-specific policies and procedures.

• Verify account balances, handle client correspondence efficiently, and contribute to problem-solving and resolution initiatives.

Dungarvin LLC 111 N. Main St, Janesville, WI

53545

Caregiver Apr 2015 - Mar 2019

• Provided comprehensive personal care, including bathing, dressing, and grooming, ensuring the dignity and comfort of individuals with developmental disabilities.

• Administered medication accurately and maintained detailed records to uphold health standards and regulatory compliance.

• Performed essential housekeeping tasks, such as laundry and sanitization, to maintain a clean and safe living environment for clients.

EDUCATION

University of Phoenix

Health Care Administration & Medical Billing & Coding Beloit Memorial High School

High School Diploma

1993

CERTIFICATIONS

Certified Nursing Assistant

CPR Certified

SKILLS

Microsoft Office Operating System • Microsoft Word • Excel • PowerPoint • Access • Experienced Certified Nursing Assistant • Data Entry • 10-Key Entry • Experienced Customer Service • 35-40 WPM • Specimen Processor • In-Home Health Care • Inbound/Outbound Call Center • Behavioral Health Support Provider • Verbal Communication • Empathy • Troubleshooting • Documentation • Computer Skills

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