Warranty Administrator Claims
Resume:
DEBRA CLARK
************@*****.***
Objective: To find a company I can grow with, maintain a teamwork atmosphere, and assist in the company’s financial gain.
Work Experience
April 2023- Warranty Administrator/Title Administrator
Present Johnson Kia Annapolis
I was hired to be the Tag & Title Administrator when I first started at Johnson Automotive with over 10 years of experience as a Title Administrator. Once I had cleared up all the MVA mishaps where the customer’s vehicles were titled incorrectly and got them back on track, one of corporate personnel came to me and asked me to look at their warranty since I have extensive experience as a Warranty Administrator. Their Warranty Schedule had over $120,000.00 worth of unpaid claims. I reconciled the Warranty Schedule and was able to obtain just about $105,000.00 worth of claims. I was able to maintain both the Tag & Title Deals and the submittal of Warranty claims to the manufacturer. Schedules are clean with minimal write-offs due to technicians not following protocol.
Unfortunately Johnson Automotive has sold the Dealership
Feb 2020 - Warranty Administrator
April 2023 Ourisman Chrysler, Dodge, Jeep, Ram
Came to this dealership to reclaim all old warranty claims sitting on the schedule, there was about $224,000 due to the company from the manufacturer. Once I had accomplished this, I have maintained the schedules with very little claims over 30 days, usually due to the need of assistance from my District Manager. I make warranty profitable, I persevere and do what it takes to get my claims paid and to have a constant cash flow for my company. My submittal status is currently at 89% and days to submit claims is at 2.6%. I strive to make my claims audit proof, punch times, technicians write ups (3 C’s) part stamps, managers signing off on add lines, goodwill claims etc. My main objective will be to assure that my company makes money, that we will be profitable, the schedules stay current at 30 days and that we are always audit proof.
Aug 2010 - Warranty Administrator/Title Administrator
Dec 2019 Sport Chevrolet & Sport Honda Automotive
I was hired to take control and maintain responsibility of all Sport Honda warranty claims and ensure that the backlog and current claims were processed in a timely manner and within the manufacturers required time frame and specifications. Updated and maintained spreadsheets for the company comptroller to keep him informed of all monies paid and any outstanding and current claims that were waiting payment from our manufacturer.
Due to my outstanding assertiveness and the ability to complete my assigned duties well beyond what was expected of me, I was promoted to Title Administrator. As a Title Administrator I was responsible for processing all title work and documentation for our new and used vehicle sales for both Sport Chevrolet and Sport Honda. I was responsible for reviewing and processing all vehicle purchase documents including but not limited to, Motor Vehicle Title Applications, new vehicle certificates, used vehicle titles with corresponding lien releases, mileage statements and MSI certifications for each new deal. I would also be responsible for assigning temporary and new vehicle tags and registration and in some cases reassigning additional temporary tags for some of our out of state customers. Once I had completed and verified all required documentation for each completed deal, I would then process these deals through the CVR System which is then generated to the Maryland Motor Vehicle Administration and downloaded overnight. Due to my ability to maintain organization and keeping constant control over all company deals, I was able to process all Maryland deals within the required 30 days to the MVA and keeping our quarterly late fees to a bare minimum.
June 2008 - Warranty/Claims Administrator
Aug 2009 Koons Ford of Baltimore
Came to Koons Ford with a 4 month backlog of unprocessed, unpaid, and rejected claims. With much determination had processed over $565,000 of outstanding debt which was recovered and maintained to the company during my employ and kept the rejected claim ratio below the national average. Ensured accuracy of all claims in accordance with specific policy and procedural guidelines to maintain and maximize cash flow for the company due to proper submission. Updated and maintained schedules/spreadsheets current, within 30 days and with no outstanding debt to be written off. Maintained an excellent reputation with all outside manufacturers due to my knowledge, accuracy, and honesty. Assisted in the cashier’s office when needed with processing customer repair orders, balancing daily deposits/receipts, answering incoming phone calls, assisting in customer inquiries and scheduling appointments for the service department.
April 2003 - Warranty/Claims Administrator
Nov 2007 Win Kelly Automotive
Responsible for submittal of all General Motors, Kia and Isuzu warranty claims throughout the entire dealership. While I headed the warranty team, I was able to recover 92% of their outstanding claims that had gone unpaid which was approximately $428,000. I had cultivated a teamwork atmosphere between the claim writers and my department by ensuring all members of the team maintained the same high standard that I had brought to Win Kelly. Maintained control of all factory claims, ensured all claims had the corresponding documentation associated with that specific claim which made the company audit proof. I strive for accuracy, timeliness, and will always have the best financial interest of the company in mind. My duties also included maintaining up to date spreadsheets and kept any outstanding claims less than 30 days. When instructed, assisted in the cashier’s office by answering incoming calls, balancing daily receipts, assisted with customer inquiries, and scheduling appointments for the service department.
Oct 2000 - Warranty/Claims Administrator
Mar 2003 Carmax Superstore
Primary responsibility was to ensure accuracy of all claims in accordance with specific guidelines and overseeing customer concerns in relation to their filed claims. Knowledge of all warranty procedures, documentation required, labor operation codes, punch time requirements, and specification of filing in regards to: predelivery inspections, technical services bulletins, safety recalls, vehicle warranty and good will claims, as well as prior work authorization and appeal filings with the local District Managers. My duties also included, updating and maintaining spreadsheets, scheduling appointments, and keeping the customer informed of any issues in regards to their submitted claims. I was recognized and had received many awards for my outstanding ability to keep the bad debt ratio less than 3% on a quarterly basis. I was also recognized for my hard work, dedication, reliability & efficiency and was awarded Employee of the Month.
Feb 1993 - Service Manager
Oct 2000 Morse Auto Service Center
Knowledge in complete automotive maintenance for foreign and domestic vehicles. I was responsible in the day to day operation of a vehicle repair facility. Communicating to the customer, auto technicians and parts warehouse on the repair of that vehicle. I believe in the need for complete customer service and my knowledge and understanding of engine and transmission repair, and mileage maintenance items required to keep their car sound, allows me to provide the customer the best possible service. I was responsible for all accounting aspects of the service department, estimating costs for vehicle repair, maintaining inventory parts log, ordering of parts, along with filing for liens and vehicle titles with the motor vehicle administration.
July 1992 - Docket Clerk
Feb 1993 Hoffman, Watson & Gitler P.C
Patent & Trademark Attorney’s
My main responsibility was creating and maintaining complete and accurate application files and docketing cards for our clients. Gathering and verifying accuracy and timeliness of all documents and information required for filing of trademarks, patents, design patents, foreign trademarks and PCT applications. Responsible for all communications received from the U.S. Patent and Trademark Office in regards to: Office actions, issue fees, maintenance fees, notice of allowances, final rejections, appeal briefs, notice of appeals, sections 8 and 15 and renewals. Advised attorneys of all applicable upcoming deadlines and dates pertinent to each case, as well as responsible for requests for extensions of time on specific case loads. Responsible for the setting up and distributing of job files for search reports such as patent ability, infringement, validity, file histories and trademark searches. My duties also included the opening and distribution of all incoming mail, Official Gazette searches, typing, maintaining and the filing of all correspondence of our clients.
Nov 1988 - Administrative Assistant/Receptionist
July 1992 Swales & Associates Aerospace Engineering
Responsible for answering all incoming calls for a staff of 250 employees. Main responsibilities also included technical support for the senior aerospace engineering staff which consisted of government proposals, technical reports, award fees, letters, memos and monthly progress reports. Coordination of employee badges for entire organization which are needed to access Goddard Space Flight Center while our employees were there on business. Trained new and temporary receptionists assisted purchasing department with processing purchase orders, and logging specific invoices into the system using DELTEK.
Education
Yorktown Business Institute
College Park, MD
Seminars
Letters, Memo’s and Reports – Annapolis, Maryland
Power Language, Grammar and Communication Skills – Greenbelt, Maryland
WordPerfect 5.1 – Annapolis, Maryland
USTA Paralegal Forum – Washington, D.C.
Computer Software Programs
Reynolds and Reynolds
UCS System
ADP/CDK
Microsoft Office
Manufacturer Certifications
Mitsubishi, Kia, Isuzu, General Motors
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