Human Resources Customer Service

Kathryn L. Brown

*** ********** **** ******, ** *6340

860-***-**** ******.********@*****.***

VERSATILE AND EXPERIENCED HUMAN RESOURCES PROFESSIONAL

PROFESSIONAL PROFILE

Knowledgeable Human Resources professional offering extensive experience with a concentration in hospitality. Excellent organizational, interpersonal and communication skills both verbal and written. Easily establishes rapport with both customers and co-workers alike. Proven ability to analyze, incorporate change, and coordinate multiple projects; can shift to cover a multitude of positions in addition to Human Resources including Administrative and Staff Development.

CORE COMPETENCIES

Customer Service

Records Management

Billing

Ordering

Supply Inventory

Mail Sorting/Distribution

Staff Training

Background Checks

Cash Handling

Bank Transactions

Revenue Reports

Correspondence

SOFTWARE PROFICIENCIES

Microsoft Office

Microsoft Excel

Microsoft Word

Microsoft Publisher

Adobe Acrobat

Word Press

Microsoft PowerPoint

Email

Internet Savvy

PROFESSIONAL EXPERIENCE

Receipts Clerk (US Navy Contractor)

Mancon LLC, PSD New London US Naval Sub Base

***Security Clearance*** Nov. 2018 - present

Corrects Navy pay actions according to regulations

Obtains data needed to complete Navy personnel actions

Identifies errors with Navy personnel pay entitlements

Processes losses, gains, flips, sub pay, etc.

Competent in NSIPS, TOPS, DISA MMPA, AMPS, TWMS

Extensive DOD training in TWMS and Navy E-learning

All support services for active duty personnel & commands

Ability to type 40 words per minute

Administrator/Human Resource Coordinator

Groton Inn & Suites, Groton, CT 1997-2018

Demonstrated proficiency in all core office administration and Human Resource functions.

Handled all internal and external correspondence.

Oversaw data and records management.

Managed billing of all corporate accounts and kept detailed, accurate records.

Set-up and managed filing system.

Enrolled and processed medical/benefits for all employees.

Performed activities related to employment for new hires including criminal background checks and identity verification.

Facilitated training and Sexual Harassment training for all new hires.

Ordered all operating supplies for the hotel within budget constraints and management of inventory.

Implemented and kept accurate records for Frequent Guest program.

Utilized excellent customer service skills to handle any issues or problems that arose for customers.

Handled cash, banking and cash transactions.

Balanced and processed daily business and revenue reports.

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